Richmond Ford Lincoln

No pressure great buying experience. I was introduced to Bob Stone and he asked me one simple question, "What can I do for you today", he then listened to what I was interested in doing a I was introduced to Bob Stone and he asked me one simple question, "What can I do for you today", he then listened to what I was interested in doing and what I expected and made it happen in a very short period of time. Best part was he didn't have to go see the manager multiple times as happened in a previous auto buying experience. Thanks Bob. More

Quick, Easy, Simple, No Hassle I was very impressed with all the staff at Richmond Ford and would highly recommend this dealership to anyone! They were helpful without pressure, the I was very impressed with all the staff at Richmond Ford and would highly recommend this dealership to anyone! They were helpful without pressure, they were professional and easy to work with. More

They cancelled my appointment without notification I had an appointment scheduled for January 7th, 2017. We had a snow storm in Richmond. I called ahead to be sure my car would be serviced before I ma I had an appointment scheduled for January 7th, 2017. We had a snow storm in Richmond. I called ahead to be sure my car would be serviced before I made the drive. I called and spoke with a rep at 10am. He told me if I felt safe to drive that they were open. I left work at 1 pm in order to make my 2 pm appointment. When I arrived at 1:45 pm I was informed that the state inspector had been sent home early because the roads were bed and that I would not be serviced. I am ok with all safety precautions that Ford makes for the Employees. HOWEVER I thought it was very rude not to take that same precaution for a loyal customer. It would have been nice to receive a call advising me that my appointment would need to be rescheduled prior to me leaving work and making the drive. I feel that I went out of my way to not cancel my appointment being that I was told the location was open for business ONLY to have them NOT show the same courtesy. I was very unhappy. More

Will come back again Thank you JT, I stopped in after looking at a used 2015 F150 Lariat online on Jan 2nd and you were quick to help me (despite being very cold and rainy Thank you JT, I stopped in after looking at a used 2015 F150 Lariat online on Jan 2nd and you were quick to help me (despite being very cold and rainy).Enjoyed talking with you, the entire experience was great. Casey was a great help in getting the paperwork completed quickly and enjoyed talking with her also. Great Team at Richmond Ford Lincoln. More

Bait and Switch? I found the perfect 2014 Toyota Tacoma on Car Guru which brought me to Richmond Ford Lincoln. I live in Montana and was prepared to have the truck shi I found the perfect 2014 Toyota Tacoma on Car Guru which brought me to Richmond Ford Lincoln. I live in Montana and was prepared to have the truck shipped to me. I emailed back and forth with Sofie and I am not even sure she understands what is going on? I am not sure that Sofie was even speaking English? I was ready to sign on the line and arrange cash payment when I received an email the the vehicle was sold out from underneath me? What the heck? Maybe Richmond is better to deal with at the actual dealership but I would STRONGLY ADVISE that you STEER CLEAR of the online sales at Richmond Ford Lincoln! More

Great experience! From the moment my husband called inquiry about the Ford Explorers, the staff was very helpful and willing to work with us! It was overall a great exp From the moment my husband called inquiry about the Ford Explorers, the staff was very helpful and willing to work with us! It was overall a great experience and I would definitely recommend Richmond Ford to others! More

Greatest experience ever I want to write the reason I have given 5 stars. The staff at Richmond ford Lincoln have been a blessing to me in making sure that they put me in a ne I want to write the reason I have given 5 stars. The staff at Richmond ford Lincoln have been a blessing to me in making sure that they put me in a new car. While the hope looked slim that I would get my new car the GM/Vice President Mike Serpico got involved and cared about me as a new customer and made it happen that night before I walked out the door with no vehicle. Thank you very much and I say anyone who needs a car should go there and get one because you are treated like a person and not a number. More

Service Purchased two vehicles the same day. 1st-salesman (who is no longer employed at the dealership) drilled two holes to install Lic. Plates. 2nd-took Purchased two vehicles the same day. 1st-salesman (who is no longer employed at the dealership) drilled two holes to install Lic. Plates. 2nd-took f150 in for oil change/tire balance and rotation only to find later that the tires were in the same place weights were old looking, I called service rep. And explained to him, he ask, how do you know tires were not touchedI told him one of the wheels had scuff marks thats how I know and that wheel was in same place. Just can't trust that ser.requested is being done.3rd-took my wife's vehicle for oil change later to find oil dripping from sides oil was poured all over top of engine. Decided to try another dealership. Owner has no idea what's going or doesn't care. More

Service Their customer service is A+. They go out of their way to help you while they are servicing your car. They even took me to Verizon to get my new phone Their customer service is A+. They go out of their way to help you while they are servicing your car. They even took me to Verizon to get my new phone while they replaced my fuel tank. Cleaning your car is the "cherry on top". I really appreciate their help. More

Bob was great to deal with Bob was extremely helpful throughout the whole new vehicle purchase process . I really appreciate the time spent looking at various options and his a Bob was extremely helpful throughout the whole new vehicle purchase process . I really appreciate the time spent looking at various options and his attention to detail to make sure that I was satisfied at the end. Overall great experience working with him. More