Richmond Ford Lincoln

True Master (Certified) Product Specialist I'd spoken with JT prior to a car accident. I needed a car. I told JT my preferences concerning the type of vehicle I would "like" to own. He found I'd spoken with JT prior to a car accident. I needed a car. I told JT my preferences concerning the type of vehicle I would "like" to own. He found the "PERFECT'" used car for me. JT's professionalism, accuracy in preparing the paperwork, making sure I was completely satisfied with the way the car drives, & kept the transaction moving until completed in a timely manner. I HIGHLY RECOMMEND JT Gold & Richmond Ford Lincoln to anyone wanting a non-frustrating, non-stressful, polite, friendly, & lots of smiles atmosphere in purchasing a car or truck. Thank You JT & Richmond Ford Lincoln! I'm truly enjoying my NEW TO ME car! :) More

Wonderful service We spend many hours at Richmond Ford on Friday, Nov. 4, 2016. Chuckie Hayes was so helpful trying to find me just the right car with the right price t We spend many hours at Richmond Ford on Friday, Nov. 4, 2016. Chuckie Hayes was so helpful trying to find me just the right car with the right price tag. The young lady in the business office could not have been nicer to us. More

Two cars in two months! I don't like sales people who push, and I don't like to waste my time. Justin respected the way I preferred to do business and didn't do either! He li I don't like sales people who push, and I don't like to waste my time. Justin respected the way I preferred to do business and didn't do either! He listened and showed me exactly what I asked for, then he showed me options, and helped me evaluate those options until a decision was made. My father purchased a Fusion two months ago and Justin was so great with us during that process that when I wanted to get an Explorer, he was my first call. Would recommend Justin in a heartbeat. More

Friendly Justin lynch has great customer service an has a great smile! He is a great listener an knew exactly what I wanted! Give a raise! Justin lynch has great customer service an has a great smile! He is a great listener an knew exactly what I wanted! Give a raise! More

Excellent customer service My sales rep made me feel very good and confident about buying my SUV ! This dealership was also very hospitable and you got a family oriented feeli My sales rep made me feel very good and confident about buying my SUV ! This dealership was also very hospitable and you got a family oriented feeling from everyone there ! More

Very Attentive and Great Experience Great experience, start to finish the same day. I would recommend and will buy there again when I need another truck. Thanks for the new truck. Great experience, start to finish the same day. I would recommend and will buy there again when I need another truck. Thanks for the new truck. More

Thank you for my new car! All of the guys that worked with me to get my 2017 Fusion at the lowest price possible with an awesome loan and apr were so awesome! They focused all All of the guys that worked with me to get my 2017 Fusion at the lowest price possible with an awesome loan and apr were so awesome! They focused all of their attention on me and made sure I was happy and taken care of at all times More

Excellent Service after accident I was in an accident a few weeks ago and was unable to drive my car due to the damage. I called Richmond Ford and they took car of everything from set I was in an accident a few weeks ago and was unable to drive my car due to the damage. I called Richmond Ford and they took car of everything from setting up a tow truck to helping with insurance to help alleviate any stress. There were several things that insurance did not notice during their initial appraisal and Chris Jones fought with the insurance so the car would look and drive like it did before the accident. He called me every time he felt something else needed to be fixed and kept me in the loop during the whole process but reassured me he would take care of everything. From the moment I called Richmond Ford until the day I picked it up it, I felt I was taken care of and so was my vehicle. The car looks and drives better than it did before the accident. The staff at Richmond ford were polite and made the drop off and pick up of the car easy. I bought my car from Richmond Ford and continue to refer friends and family to the dealership. More

Making (almost) miracles happen I would have given them 4 stars since I was there pretty much 5 hours, but I was eventually able to get approved for a great 2013 Transit Connect with I would have given them 4 stars since I was there pretty much 5 hours, but I was eventually able to get approved for a great 2013 Transit Connect with low mileage. I really do have to give them credit for getting me approved with bad credit and no cosigner. Chris Burnette was the salesman who helped get everything in place. Looking forward to driving my new vehicle for years to come. More

They were great, I would recomend Sophie, Chucky Hayes, Casey Longest and Chris Williams were great. I would purchase from them again and will recommend them to friends. They were wa Sophie, Chucky Hayes, Casey Longest and Chris Williams were great. I would purchase from them again and will recommend them to friends. They were warm and welcoming. They found the truck I wanted and made it happen. The process was easy and all were knowledgeable. More