Richmond Ford Lincoln

good sales I had a very good service purchasing the car with James Johnson. Despite waiting for approval process that was somewhat unnecessarily lengthy, James w I had a very good service purchasing the car with James Johnson. Despite waiting for approval process that was somewhat unnecessarily lengthy, James was trying really hard to help. Everyone in the dealership was very nice and pleasant. More

very poor service Service department needs either a new management or restructuring. After leaving my vehicle there for over 4 hours for an something that is normally c Service department needs either a new management or restructuring. After leaving my vehicle there for over 4 hours for an something that is normally completed in an hour, I received a call that a vehicle is ready. When I returned to pick it up, work has not been completed. I was told 'oh well- I guess you'll have to come back...'. No apologies or explanation. I was very disappointed. I would not trust this service department to work on my vehicle. More

Linda Summers scores big with excellent Services support Linda extended quality and professional response to our needs for installing a trailer hitch mount and wiring on our new Ford Edge. Her friendly and Linda extended quality and professional response to our needs for installing a trailer hitch mount and wiring on our new Ford Edge. Her friendly and kind service during this whole process makes our family a firm believer in the great customer service of Richmond Ford! More

Pleased with our purchase Great customer service. Offered great extended warranty packages and extras to add on to your vehicle. We were very pleased with the car buying expe Great customer service. Offered great extended warranty packages and extras to add on to your vehicle. We were very pleased with the car buying experience. More

Great friendly staff willing to work with you Overalll great experience at richmond ford from the first greeting as you come through the door all the way through the delivery of your new vehicle. Overalll great experience at richmond ford from the first greeting as you come through the door all the way through the delivery of your new vehicle. Its a real friendly environment all the employees there treat you like they have known you for a lifetime. I would definitely recomend this dealership to anybody. More

Courteous and Nice I am so thankful for Richmond Ford Lincoln. They have given me a chance to build more credit all the while driving a beautiful new car. I was helped b I am so thankful for Richmond Ford Lincoln. They have given me a chance to build more credit all the while driving a beautiful new car. I was helped by many of them, but Raz was the one to assure that they would do waht they could and found the best deals for me. I am very grateful for all they have done and will do for me. Thanks Richmond Ford. Hugs. Patricia Howard?? More

Great buying experience I have purchased more that a few vehicles in my time, but I must say you folks ROCK! The entire process, (from Austin taking my order to Jose ordering I have purchased more that a few vehicles in my time, but I must say you folks ROCK! The entire process, (from Austin taking my order to Jose ordering it, to Linda, Chris, and Casey getting all the i's dotted and the t's crossed) from order to closing went very smoothly. You all did a fine job in getting the vehicle I wanted in a timely manner and at a great price. I could not have asked for better service, and I really appreciated the professional and courteous service I was offered and gratefully received. Hey Sheehy...This is how a first class car business makes a customer happy! More

Richmond Ford Lincoln provides the best customer services Linda Summers provided exceptional customer service. She was very helpful when asked to assist with ideas how to customize my son new 2015 Ford Must Linda Summers provided exceptional customer service. She was very helpful when asked to assist with ideas how to customize my son new 2015 Ford Mustang. She was able to provide me with competitive pricing for the purchase of Roush Axle back exhaust and red break caliper covers. We were very please with the end results. I would recommend family and Friends to Linda for future customizing ideas because of her knowledge and experience. I really appreciate Linda taking the time explaining ways to customize our new car and avoid different avenues that could void our Ford Manufacture warranty. Overall, Tony Taylor (sales person) and Linda Summers (customizing) has really made my car buying experience the best ever. More

Richmond Ford is my dealership that puts the customer first! I have had nothing but A-Class Service from the day I entered the dealership. The Sales Manager, Austin Dombrowski is a man of his word. He has deve I have had nothing but A-Class Service from the day I entered the dealership. The Sales Manager, Austin Dombrowski is a man of his word. He has developed a team that is "customer centric". His Sales staff (Raz Ramirez) is informative, and very eager to meet my needs as I go forward into a significant investment. Can't say enough about Jose Avila, smart, quick, witty, and extremely fair as he aids towards finalizing the negotiations and trade in value to put closure on the deal. I've never written a review on a product or service before but I hope this is helpful for those that want to interface with a quality sales team, "This is the best auto purchase experience I have had, and I will be back to Richmond Ford". My new Platinum F-150 turns a lot of heads, and I recommend they go see my new partners with Austin Dombrowski and Team! More

Excellent Sales Experience From the minute I walked in, I was treated exceptionally. From Tony and Franco all the way to Trevor and Sofiane, I was well taken care of. They were From the minute I walked in, I was treated exceptionally. From Tony and Franco all the way to Trevor and Sofiane, I was well taken care of. They were able to match my interest rate and get me the payment I wanted. They also bought me Starbucks while I waited for my new car to be detailed. I couldn't be happier with my whole experience. Thanks y'all!! More