Richmond Ford Lincoln

Great people providing great service The entire staff went above and beyond to help my purchase happen, from my salesperson taking me to another dealership to get my van to the finance di The entire staff went above and beyond to help my purchase happen, from my salesperson taking me to another dealership to get my van to the finance director searching and searching for multiple ways to lower my payments. Everyone I spoke with from the beginning was friendly and helpful, I will recommend this dealership to everyone I know More

Great all around service My experience with Richmond ford Lincoln was nothing but good all together. I have nothing bad to say. Everyone was super friendly and made me feel we My experience with Richmond ford Lincoln was nothing but good all together. I have nothing bad to say. Everyone was super friendly and made me feel welcome. I don't know everyone by name but i will like to thank Justin Lynch sof yahiaoui everyone is the finance department and Jose Avila. Everyone worked so hard to get me into a car. I cannot say thank you enough. I would recommend Richmond ford to everyone that need a car. More

Very pleasant buying experience. I was told at the other Ford dealership (Richmond Ford West) that the car I wanted to look at was moved to Richmond Ford, but had been sold. I hadn't I was told at the other Ford dealership (Richmond Ford West) that the car I wanted to look at was moved to Richmond Ford, but had been sold. I hadn't been gone from Richmond Ford West 10 minutes before I got a call saying that Richmon Ford Lincoln DID have the car and it hadn't been sold. That was the car I bought. Justin was very helpful, pleasant and informative - no high pressure tactics. Sof, who handled finance arrangements, was also helpful & pleasant. My only complaint is the time it took to process the financing - we were there quite a while. Otherwise, everything went smoothly and overall, I was pleased with my experience at Richmond Ford Lincoln at 4600 W Broad St. More

Stress free service! Awesome experience! I drive from Spotsy to/from work [1hr20m] and a little wrench light came on [2/17/16]. I, of course, panicked because my car hesitated when I reached I drive from Spotsy to/from work [1hr20m] and a little wrench light came on [2/17/16]. I, of course, panicked because my car hesitated when I reached the toll plaza so I called Richmond Ford when I got to my office. I spoke with Service Advisor, Susan O'Dell regarding the issue. She let me know that they were pretty busy [a good service dept would be] but that she would do everything she could to get my Escape fixed so that I would not have to use a rental any longer than I had to. Wow...someone looking out for another person in this busy world! I took my car in and Susan advised that she would let me know later in the day what I was looking at price wise and the length of time for service. She called that afternoon with the quote and said it would be Monday [2/22/16]. Susan called me this morning, I went in, picked up my 'just washed' car and even though it cost me a little over $800. I was so happy! Go figure! Happy to pay a bill. The reason? Because with all the hustle and bustle in the service department I was treated like I was the only customer of the day! It was so refreshing to be greeted with a smile and conversation and not feel like I was just a 'number'. Thank you Richmond Ford! Thank you, Susan O'Dell! I will be telling all my family and friends. I will be back! Make it a great day! Peace~~ More

Nothing but the Best!!! Awesome Service! Me and my fiancé needed a new car but I was a new car buyer with little credit. They worked so hard to get us this car. We were treated with nothing b Me and my fiancé needed a new car but I was a new car buyer with little credit. They worked so hard to get us this car. We were treated with nothing but respect, patience, and kindness. We felt like we were apart of a family, as we were walked through the entire process, step by step, and everything was explained thoroughly. God's favor worked through them as they got me a low interest rate, with 0 down!!! I was in at 7:30pm and later driving off the lot with a 2016 with 29miles. My God is awesome! My head is still spinning as I try and wrap my head around this blessing that we received. Please go to see these guys at Richmond Ford! You will not be disappointed!!! More

best car buying experience of my life From the moment I walked into the Dealership I was greeted and assigned a salesperson. I test drove several vehicles and chose the one I wanted, A 20 From the moment I walked into the Dealership I was greeted and assigned a salesperson. I test drove several vehicles and chose the one I wanted, A 2016 Ford Escape . From test driving to finance I was clear about what I wanted and my expectations were exceeded. Paperwork can be a tedious thing but the team at Richmond Ford Lincoln are friendly and knowledgeable . Great car buying experience! More

Excellent car buying experience We have now purchased 3 vehicles through Richmond Ford. They are wonderful to deal with. No high pressure sales tactics or games. I would recommend We have now purchased 3 vehicles through Richmond Ford. They are wonderful to deal with. No high pressure sales tactics or games. I would recommend this dealer to anyone looking for a new Ford and we will definitely be back for future purchases. More

Excellent Dealership We have been to many dealerships in the past, but Richmond Ford exceeded our expectations. From our Salesman Raz to signing the papers. Had our best i We have been to many dealerships in the past, but Richmond Ford exceeded our expectations. From our Salesman Raz to signing the papers. Had our best interests at heart. They were honest, caring and very friendly. Raz talked with us while we waited and helped us relax about the situation. The finance manager came to introduce himself and ended up with a brand new car with payments right where we needed them to be. They also gave us great warranty protection on the new Ford Focus and the entire process from beginning to end was phenomenal. I will definitely go back to them when we are done paying off our new car. Best dealership experience ever!!! More

Raz and Richmond Ford Lincoln Raz is the best. Helped me with every question and every obstacle and never got frustrated with me. Everyone I came into contact with didn't complain Raz is the best. Helped me with every question and every obstacle and never got frustrated with me. Everyone I came into contact with didn't complain once and always had a smile. I would definitely buy from them again. I don't have good credit but they were able to find something NEW for me! I am so happy with my 2016 Ford Fusion More

Always an amazing experience!! Chris Gold is a true professional and always a pleasure to work with when purchasing a new/used vehicle. Richmond Ford takes great care of their cust Chris Gold is a true professional and always a pleasure to work with when purchasing a new/used vehicle. Richmond Ford takes great care of their customers and always ensures a great deal! More