Richmond Ford Lincoln

Amazing, Excellent Service, They aim to do their very best!! My husband and I needed a car our engine blew in the car we had. He called Phillip Noel and we went in to meet with him and to look at vehicle. Philli My husband and I needed a car our engine blew in the car we had. He called Phillip Noel and we went in to meet with him and to look at vehicle. Phillip did everything he could to make us comfortable and he explained everything to us in great details. He showed us the advantages and disadvantages he did not leave out any details. There was pure excellence in his service even in the process, he stayed with us every step of the way. He was upfront and honest and explain everything regarding the process and even the vehicle itself. Phillip connected us to the best associates as well Casey Longest she was so friendly and helpful!! THIS WAS SUCH A WONDERFUL EXPERIENCE - WE ARE STILL TRYING TO WRAP OUR HEADS AROUND THE WONDERFUL BLESSING WE RECIEVED AND THE EXCELLENT SERVICE EXPEREINCED THROUGH THE PROCESS!!! RICHMOND FORD KEEP DOING WHAT YOUR DOING AND HIRING GREAT PEOPLE LIKE PHILLIP AND CASEY !!! YOU WILL GO VERY FAR WITH ASSOCIATES WORKING FOR YOU THAT TRULY UNDERSTAND THE BUSINESS AND CARE ABOUT THE CUSTOMERS!!! THANK YOU ALL!!! More

Respectful, low pressure, dealership I can not say more about the care I received from Jessica Donovan and Jose Avila. They are professional, knowledgeable, and most importantly kind. I I can not say more about the care I received from Jessica Donovan and Jose Avila. They are professional, knowledgeable, and most importantly kind. I don't usually write reviews, but if you are in the market for a new car, make sure you ask for either Jessica or Jose. Yesterday, I purchased two new vehicles and traded in my minivan and the whole process was 'almost' effortless. More

Wonderful! I had such a hassle-free experience here while buying my new Escape! Phil Noel did all the haggling for me and I truly felt like I got such a good dea I had such a hassle-free experience here while buying my new Escape! Phil Noel did all the haggling for me and I truly felt like I got such a good deal. He made it reasonable and realistic for me to purchase a car that I previously thought was out of reach. Everyone at the dealership was welcoming and so easy to deal with. I'd totally recommend this place to anyone even thinking of getting a car!! More

2016 Ford Edge After weeks of research and countless test drives my pregnant fiancé and I came to the conclusion we wanted to see the new Ford Edge. Upon beginning After weeks of research and countless test drives my pregnant fiancé and I came to the conclusion we wanted to see the new Ford Edge. Upon beginning our official hunt we realized only 1 dealer in town actually had the 2016 on the lot, and most other dealers weren't even aware they released the new model. This fact led us to Richmond Ford Lincoln. We started with a simple test drive, and decided to discuss numbers before having to cut our visit short. Jason and Austin kept in contact with me throughout the week, and kept me informed of incoming cars. Thanks to this, they were able to arrange for our ideal car to be delivered and we were able to see it this weekend with the help of CJ and Franco. The team was able to provide an amazing trade price for our jeep, and get us into our ideal car! The whole process was great, and would recommend them to everyone. More

Best new car buying process I've ever experienced. Richmond Ford Lincoln staff are very nice and thorough. If they don't know the answer, they'll find it out. Justin Lynch was a great sales person to Richmond Ford Lincoln staff are very nice and thorough. If they don't know the answer, they'll find it out. Justin Lynch was a great sales person to work with. More

2012 F150 Platinum Sales and management ensured truck presentation and deliver was spot on. Guest services preached the products instead of investing time in patient sat Sales and management ensured truck presentation and deliver was spot on. Guest services preached the products instead of investing time in patient satisfaction. Maintenance records were inaccurate at delivery. More

Slow to respond It seems every time I bring my vehicle in for service there is never any follow up. I am the one always making the calls to see if the vehicle is rea It seems every time I bring my vehicle in for service there is never any follow up. I am the one always making the calls to see if the vehicle is ready. I wish I could say I am more than satisfied - glad I found a place to leave a review. I am assuming I am not alone. ???? More

always awesome at richmond ford great people great service cant say enough about people ,they provided all info needed, to we always get a great deal at richmond ford, always great service too !!! we will alwa cant say enough about people ,they provided all info needed, to we always get a great deal at richmond ford, always great service too !!! we will always purchase at richmond lincoln. More

Always Place Guest First!! Casey and Chris made me feel like family ..I walked in in doubt ,but they made my experience stress free ..I felt they went that extra mile to wow Casey and Chris made me feel like family ..I walked in in doubt ,but they made my experience stress free ..I felt they went that extra mile to wow me as a customer ...Nice job and thanks for protecting my best interest ..??????..I'm pleased to be apart of your winning family ...Helen M Spencer...GO FORD RICHMOND !! More

Great Experience In my opinion, buying a new car can sometimes not be an enjoyable experience. However, with Richmond Ford Lincoln, they did everything in their power In my opinion, buying a new car can sometimes not be an enjoyable experience. However, with Richmond Ford Lincoln, they did everything in their power to make it great. The staff are amazing!! I would definitely recommend them. More