Richmond Ford Lincoln

Quality customer service Personally, I work in the hospitality industry and I was shocked with the quality customer service this dealership had to offer. The staff was extrem Personally, I work in the hospitality industry and I was shocked with the quality customer service this dealership had to offer. The staff was extremely friendly and inviting from the moment my family and I came in; needless to say the staff was not like your typical "car salesman". In particular, we worked with Jesica Donovann who was so friendly and patient with our indifferences in what we were looking for (We are an extremely indecisive family)! My husband and I could tell that she genuinely cares about her customers and her professional demeanor exceeded our initial expectations. I am usually not the type to write reviews however I wanted to share my experience. I would definitely recommend Jesica and this dealership to others! More

Big Birthday They worked until they found the perfect car for me. It was not easy as I knew what I was looking for. Nikke Shipley was very patience and the entir They worked until they found the perfect car for me. It was not easy as I knew what I was looking for. Nikke Shipley was very patience and the entire staff were very helpful. Franco Perrone was a joy to work with. More

The Dream Car Stars I was treated like a queen. They worked overtime to put me in my dream car!! They were relentless finding me exactly what I wanted. I walked hoping I was treated like a queen. They worked overtime to put me in my dream car!! They were relentless finding me exactly what I wanted. I walked hoping to get a used car and they found my dream car and worked to get me financed! It touched me that they seemed to genuinely care about me and were almost as happy as I was when I laid eyes on my new baby...my brand new Ford Mustang Convertible!! More

The unexpected come true I visited this dealership on the 31st of August to have my Explorer serviced so it would pass inspection and be drive able after having my car stolen. I visited this dealership on the 31st of August to have my Explorer serviced so it would pass inspection and be drive able after having my car stolen. I had no intention or the slightest thought of considering a new vehicle, let alone even set foot on the showroom floor. However, while waiting on the service department to inspect my Explorer, I did happen to wander on to the sales floor merely out of curiosity. The staff was every bit polite, courteous, and genuinely interested in my wants and needs after I began talking to them about my situation and explaining the theft of my car. In the end, I sat down with Jessica and had her run some figures for me on a car that had peaked my interest - simply out of curiosity. While she and I were speaking, the service department returned with the estimate on the repairs to my Explorer, which ended up being much more than I expected or could afford. After much discussion and deliberation, I was presented with a decent trade offer on my Explorer by the sales team and was even given a conditional offer on my stolen car if it was recovered. At the end of the day, I left Richmond Ford Lincoln with a car fresh off the showroom floor and a deal that could never be matched and a price that I never imagined I could afford. At no point was the sales team pushy or forceful in the decision making process. They were completely honest and did not want me to make a decision in haste that I would be the least bit uncomfortable. I would recommend this dealership and its team to anyone ever needing a new vehicle. Their quality of service is unmatched. More

Awesome! Just bought a 14 ford Taurus preowned. The staff there was beyond awesome! Me, my husband & daughter drove from hampton (an hour & a half) & are so gl Just bought a 14 ford Taurus preowned. The staff there was beyond awesome! Me, my husband & daughter drove from hampton (an hour & a half) & are so glad we did! They made us feel welcome & helped with all our questions! & best of all? They were so friendly & helped keep our 4 year old occupied! All in all they were a very well ran & friendly dealership! Would recommend them in a heart beat! More

Great experience! As a first time buyer Chris made the experience very easy for me. He put me the perfect car. I also appreciated the professionalism and assistance fro As a first time buyer Chris made the experience very easy for me. He put me the perfect car. I also appreciated the professionalism and assistance from Austin V. I exceeded my expectations. I would recommend anyone looking to buy a car to go see Chris. More

Excellent Customer Service Nikki was very friendly and courteous. She worked with my wife's schedule and mine to accommodate our needs. She got me into the Mustang of my dream Nikki was very friendly and courteous. She worked with my wife's schedule and mine to accommodate our needs. She got me into the Mustang of my dreams. Her level of patience and understanding is amazing. I will recommend her and the dealership to everyone. Bruce More

Great service! Justin Lynch and Chris Gold were both fantastic with me. They helped me get an incredible deal on a used car. They were friendly, knowledgeable, and p Justin Lynch and Chris Gold were both fantastic with me. They helped me get an incredible deal on a used car. They were friendly, knowledgeable, and professional. More

Found the vehicle I was looking for Franco and Nikki went above and beyond to find the vehicle I was looking for and then some. They stuck with the original pricing.Casey found a great r Franco and Nikki went above and beyond to find the vehicle I was looking for and then some. They stuck with the original pricing.Casey found a great rate on financing. More

Going The Extra Mile To Make The Sale! My goal was to buy an explorer with a particular color & options locally from the Midlothian Ford dealer near my home. They only wanted to sell me wha My goal was to buy an explorer with a particular color & options locally from the Midlothian Ford dealer near my home. They only wanted to sell me what they had on their lot. I spoke with Chris Gold and he immediately did a search & found the vehicle in New Jersey. We worked out a price and Chris had the vehicle in Richmond in two days. Chris is a high energy guy willing to go the extra mile "literally" to make the sale! Jose the sales manager was there to remove Chris's obstacles and make the deal work. You have a great team! More