Rick Case Acura - Service Center

Amazing customer service My experience in this dealer has always been great but yesterday I took my car and they surpassed their customer care, seriously I was treated like fa My experience in this dealer has always been great but yesterday I took my car and they surpassed their customer care, seriously I was treated like family. Sari Medina and Lenny who check out my car to estimate what was wrong with my door. Honestly they explained everything so well, I know this is going to sound crazy but there was nothing wrong with my door and I was not charged anything. I have never had this happen where there is so much honesty in a car dealer. I highly recommend this Acura dealer, you can't go wrong. Thank you for your kindness and customer service. More

Poor Service Having purchased several cars from this dealership, I would think their service center would be more receptive and helpful, but they are not. I also Having purchased several cars from this dealership, I would think their service center would be more receptive and helpful, but they are not. I also spent over $4000 at the dealership to purchase an expended service contact but still they are not helpful and the few times I was able to obtain service, I was only able to do so after going to the service manager and "pulling teeth". More

Ripped Off!! Before Christmas, I took my 2006 Acura TL to Rick Case to have them investigate leaking transmission fluid. I agreed to pay the diagnostic charge to h Before Christmas, I took my 2006 Acura TL to Rick Case to have them investigate leaking transmission fluid. I agreed to pay the diagnostic charge to have them look and determine the cause of the leak. After running their diagnostics, they call back and tell me both Axel seals need to be replaced. In addition to the axel seals, they say you have bad motor mounts, power steering pump, and rack/pinion. I was told once I do this I would be all set. I agreed to pay the $2158 or so to get all the work done believing I'm finally going to be car-trouble-free for a while. I pick up the car take it back home...car is still leaking. Not only did they not fix the originally problem but they led me to believe I had to have all this additional work done. I then take the car back twice before George the mechanic finally stops their band-aid fixing and troubleshooting and finds the source of the leak. Final diagnoses is to rebuild or replace transmission. These people took my $2100, did not fix the issue, and could even return my call back when I called to talk to him about this fiasco - Yes you Tony Vrenna!! Stay away from these people, they don't care about genuinely fixing your car and saving you money. They will tell you all kinds of things to get you to spend money you don't need to spend. More

Great Customer Support and Troubleshooting I recently had the battery changed on my 2010 Acura MDX and was required to enter a security code in order for my Radio to work. I could not find the I recently had the battery changed on my 2010 Acura MDX and was required to enter a security code in order for my Radio to work. I could not find the security code in any of the information that I had in my glove box. In one call to Mort Schwartz, he helped me troubleshoot the problem and found the necessary code in a database at the dealership. Fantastic customer service to handle my problem over the phone saving me time, money and effort, by not having to come to the dealership in person. Thank you Mort for your excellent customer service. Well done! More

Excellent Sales & Customer Service I went in for a service appointment on my Acura 2006 RSX. Had my service done & then decided to look at a newer car. My salesman, Mort Schwartz, did a I went in for a service appointment on my Acura 2006 RSX. Had my service done & then decided to look at a newer car. My salesman, Mort Schwartz, did an outstanding job getting my deal done. Very Happy with my Acura 2013 ILX just purchased 2 weeks ago. More

Service appointment I went in on Saturday at 3:30 to have my car serviced. Oil change, tire rotation etc.... We went and sat in the waiting room for about an hour . While I went in on Saturday at 3:30 to have my car serviced. Oil change, tire rotation etc.... We went and sat in the waiting room for about an hour . While there a group of xxxxx which had no business being there walked in and started serving themselves hot chocalate and grabbing bags of potatoe chips which are intended for the customers. One of the personnel there asked them to leave and they just kept on, she had to literally tell them several times.... I could not believe this was happening at tick case Acura!!!!!!! I said to my boyfriend first and last time we will come here to this, anything could happen there. So a while later my service advisor for that day "Jason " comes in and says oh they are going to wash the vehicle and vacuum which is a complimentary service and I said oh ok thank you. I went to sit outside and was truly impressed on how the vehicles were being detailed ... When Jason says oh you car is ready I go to it and literally had to turn back as it was still wet all over the place and the vacuum inside, never happened..... Rick case has a lot of things to fix. I will never go back. Next time I need a service I will be going to pembroke pines Acura ... Much classier dealership!!!!!! I was very very disappointed with Rick case Acura . More

i drove in for service and asked attendant how long will be oil change be last...i was told an hour. My car service and complete in 45min. Now that was impressive service considered it was a saturday mornin be oil change be last...i was told an hour. My car service and complete in 45min. Now that was impressive service considered it was a saturday morning, when is the busiest - very inmpressive and service was excellent. Keep it Rick Case service. More

After years of having a very good experience at this dealer , I took my ZDX to be serviced and to have the trunk opener switch replaced. At the time to pick up my car, the service adviser told me that " dealer , I took my ZDX to be serviced and to have the trunk opener switch replaced. At the time to pick up my car, the service adviser told me that "by accident they broke my rear lights". "They had no idea what they were doing", (words of the general manager when he saw what happened) so now,two weeks later, after I email and call the service manager (no response) and visited to dealer and talk to the General Manager I am still waiting for the dealer to call me so they can take care of what they did. No one took responsibility to resolve this in a timely manner. I also contacted Acura Client Relations, and to make this more funny, they are still waiting for the dealer to respond. Horrible customer service, at Rick Case Acura,you do not get what you paid for. More