Rick Case Hyundai Davie

This is a public service announcement regarding Rick Case Deceptive sales practices and outright Lies to get you in the door. To make a long story short my wife opened up an online account at express.rickcas Deceptive sales practices and outright Lies to get you in the door. To make a long story short my wife opened up an online account at express.rickcasehonda.com. Once my wife selected the car she wanted with the options it gave us a detailed breakdown of total cost that you can see below. The website indicated that the car was sitting at Rick Case in Weston and was ready to be viewed. My wife and I went over there to look at the car and the salesman said it was not there but would be in a week or two. He proceeded to show us different Honda pilot models including the touring model we had originally asked about but not the car we came in to see. Once he met with the sales manager and came out with the price for the exact same car with the exact same options was approximately $6,000 higher. When we asked him if we waited for the car we originally came in to see what the cost would be for that out the door. Again he gave us a price that exceeded $6,000 over the agreed upon purchase price on the website. He started to try to explain but I knew exactly where this was going, smoke and mirrors BS. The bottom line is Rick Case Honda does not and will not honor the total purchase price on their Express website. We left Rick Case and I decided to come home and fill out my own account under a different name on the express Rick Case Honda website and got the same numbers my wife did. I had a different salesman contact me and they told me yes now the car is here on the lot and even offered to FaceTime me. At that point I had told him we were just there and the car supposedly was not. I asked him what is the best price you can give me for that car? Once again we got a slightly lower price than the first salesman we talked to but still exceeded $6,000 over the agreed upon price online. I am telling you do not waste your time going to Rick Case if you're going to be relying on them to give you an honest out the door number online. I would also like you to know there were no additional add-ons or any modifications made whatsoever to the online order therefore there would be no reason for a $6,000 increase. Our credit score is 820 and we were even going to pay cash but no movement on price. Please see the attached cost breakdown of the Rick Case Weston Deceptive sales practices and Lies they are spreading at express.riccasehonda.com 2022 Honda Pilot Touring w/Rear Captain's Chairs Exp. Aug 31, 2022 280-hp 3.5L V6 9-speed Automatic Front-Wheel Drive Lunar Silver Metallic Gray Leather Stock NB034361 Model YF5H6NKNW VIN 5FNYF5H62NB034361 Base Model $45,170 Manufacturer Destination Charge $1,295 MSRP (Sticker Price) $46,465 Rick Case Honda Price $46,465 Sales Tax (7%) $2,897 Estimated Registration & Fees * $1,390 Total Purchase Price $50,751 Regards Richard Parrish More

Hi Bill Silva was our sales person he was awesome new our needs and very knowledgeable Humberto our finance representative was awesome got us a awesome deal and was done in under 30 minutes love our 2023 H needs and very knowledgeable Humberto our finance representative was awesome got us a awesome deal and was done in under 30 minutes love our 2023 Hyundai SanteFE XRT More

Hammad was very helpful in finding the cat that I wanted for my daughter. Made the transaction very easy and fast for my daughter. Made the transaction very easy and fast More

Quick easy to deal with. The team was very responsive and got things done related tk documents mostly online as we were far from this dealer. The team was very responsive and got things done related tk documents mostly online as we were far from this dealer. More

Staff were Courteous, personal and professional with attention to my needs. Great and fast service. attention to my needs. Great and fast service. More

I bought 3 cars from this dealership and will be buying more in the future. Yosuan and Glenn are a great team and made our experiences extremely pleasurable. Even my wife was happy and she hates car shoppi more in the future. Yosuan and Glenn are a great team and made our experiences extremely pleasurable. Even my wife was happy and she hates car shopping. Also I drive 40 miles to Rick Case to service my car. They are the best. More

Great cozy environment with amazing staff. Marlon was a great salesman and made me feel great about my purchase and vehicle Marlon was a great salesman and made me feel great about my purchase and vehicle More

Great Team, specially Joel Arango who has been very professional, kindly and friendly. That’s what make me feel I made a good deal. Next time and forever I will be a Rick Case customer. Great service, professional, kindly and friendly. That’s what make me feel I made a good deal. Next time and forever I will be a Rick Case customer. Great service, great job. I appreciate it. More

Representatives are very kind, help with your requests, Jaime and Rolando gave us an excellent service!!! Jaime and Rolando gave us an excellent service!!! More

Customer service has s great. Everyone is pleasant and great’s you when you step into the dealership Everyone is pleasant and great’s you when you step into the dealership More