Rick Case Hyundai Plantation

Great experience Staff was very helpful and not too pushy during the car buying process. I will definitely come back to rick case again when I buy my next car. Staff was very helpful and not too pushy during the car buying process. I will definitely come back to rick case again when I buy my next car. More

AMAZING An amazing experience all the way threw. From jean Jacques introducing himself to us with his great big smile and letting us pick the car we wanted. W An amazing experience all the way threw. From jean Jacques introducing himself to us with his great big smile and letting us pick the car we wanted. Without telling me what I should buy. The test drive sold me. And he showed me everything in the vehicle . Malik saleh was the best finance manager I have ever dealt with. No money down and a true sign and drive. He went over the paper work were I understood what I was buying not just sign sign sign. . They made me feel like family. Thank you rick case More

2 thumbs up! Had a really hard time buying a car at previous dealerships and almost lost home before a friend of mine recommended me to Jean Jacques the salesmen t Had a really hard time buying a car at previous dealerships and almost lost home before a friend of mine recommended me to Jean Jacques the salesmen there that helped me choose the perfect car. Had a really great; non pushy personality backed by great knowledge to help me make the selection. Both himself and the finance manager Malik Saleh really mad me feel like family and I enjoyed my endure experience in the friendly atmosphere. More

Leasing He is a great guy one that I want to and enjoyed working with them they have a great team I would love to work with them again He is a great guy one that I want to and enjoyed working with them they have a great team I would love to work with them again More

Excellent buying experience. Definitely an excellent experience. I will make sure I let my friends and family buy their vehicles from nowhere, but Rick Case Hyundai. Mohamed Chtai Definitely an excellent experience. I will make sure I let my friends and family buy their vehicles from nowhere, but Rick Case Hyundai. Mohamed Chtaili was professional, knowledgeable, and meticulous. Thank you all for making my buying experience easy. More

Horrific service Where do i start with my horrific experience that occurred at Rick Case Fort Lauderdale location. ON 10-18-16 i schedule a service call online for 12: Where do i start with my horrific experience that occurred at Rick Case Fort Lauderdale location. ON 10-18-16 i schedule a service call online for 12:15pm but instead i arrived at 11:30am. A guy approached my car not once with our interaction did he stated his name. I explained to him my reason for the service (an oil change along with the paint fading in the holder were i placed my phone). His response was its a scratch and that will not be covered, i inquired how can that be a scratch if my phone is protected and no object is placed in that area, he stated “ Okay i will look into it”. As he did my paperwork with me asking all the questions he was in a rush to get me out the office so he can engage into the conversation that he was having with his coworkers instead of telling me what i needed to do. I explained to him that when i booked my appointment online i arranged for a shuttle ride home. I was then told “the car is outside”, i was a bit taken back but as instructed i walked outside in the sun but to my surprise there was no one outside but an empty car. i then walked back to him after 2 minutes while he was again deep into his conversation i excused myself in which again i was told “ just walk around outside, you will find him”. i walked back outside and again no one was there, on my way back inside the dealership i was greeted by multiple sales personals where i given the same exact answer. At this point i am now getting upset because of the way that i am getting treated however; i kept on walking as i was approached by a friendly face. My sales person that remembered me from a year ago( bought 2015 Genesis, 2015 Sonata and recommended two people to the dealership). As we spoke i asked who was the service advisor because he still have not given me his name (Stefano) 10 minutes of waiting the driver then shows up stating (no one called him about someone waiting). After two and a half hours i received a phone call from the advisor (Stefano) that my car is ready, i specifically asked was the paint fixed “no its wear and tear” i was like how can it be wear and tear, i have had the car for 1 year and two months with 12450 miles. The paint should not be fading, this is not my first car that I’ve purchased. i then asked about the driver picking me up to take me to the dealership in which i was given a wrong number. I called the number that appeared on my caller ID 5 times and all 5 times i was sent to voicemail. After calling the main service number i was then given the correct number, i called from 2:14pm to 2:44pm constantly received no answer or voicemail (calling both Stefano and the driver). i needed my car so i had to walk 20 minutes in the 85 degrees temperature to get to the dealership. Now is this how you treat your customers at Rick Case or is how the so called “exceptional or great valued customer service” that is the slogan whenever you call this dealership. I was so disgusted, frustrated, irritated, upset and lost for words i went straight to the cashier for my keys. On my way out my sales person saw the frustration on my face as i explained to him i did not want to discuss my experience but he referred me to the general manager. i introduced myself to him in a professional manner which he walked me over to the service manager’s empty office. i was told to wait by the general manager for the service manager to arrive. I was appalled by his behavior but yet i sat and waited, 5 minute goes by and all i can hear is talking and laughter outside the doors. i politely took my keys walked straight to my car and drove out the parking lot. Now is this the kind of business that Rick Case portraits to its customers after a purchase is made? The sales person and i were discussing the purchase of an EQUUS but i told him i am waiting for the Genesis G70. i will NEVER set foot in this establishment again to purchase not even a can of soda!!!!! More

Very sastify Second time to buy a vehicle in rick case very happy all staff very professional I will defenely recommend this dealer I don't mine to drive for a exc Second time to buy a vehicle in rick case very happy all staff very professional I will defenely recommend this dealer I don't mine to drive for a excellent costumer service More

Brittany Jimenez My salesman and finance manager were excellent. My experience at Hyundai was efficient, friendly, and fair. I am very pleased with my car and will rec My salesman and finance manager were excellent. My experience at Hyundai was efficient, friendly, and fair. I am very pleased with my car and will recommend Rick case Hyundai to others. More

Satisfaction I have purchased three vehicles from this dealership!I have at least3 family members that have done the same! Never had a bad experience service and s I have purchased three vehicles from this dealership!I have at least3 family members that have done the same! Never had a bad experience service and salesmen are always helpful and knowledgeable! Looking forward to my next purchase! Keep up the excellent work! More

Survey Eduardo Armella was very helpful and knowledgeable. Professional in every way. You need more employees like him. I like the car very much and wou Eduardo Armella was very helpful and knowledgeable. Professional in every way. You need more employees like him. I like the car very much and would definitely lease or buy another one. More