Rick Case Hyundai Plantation

Excellent buying experience. Definitely an excellent experience. I will make sure I let my friends and family buy their vehicles from nowhere, but Rick Case Hyundai. Mohamed Chtai Definitely an excellent experience. I will make sure I let my friends and family buy their vehicles from nowhere, but Rick Case Hyundai. Mohamed Chtaili was professional, knowledgeable, and meticulous. Thank you all for making my buying experience easy. More

Horrific service Where do i start with my horrific experience that occurred at Rick Case Fort Lauderdale location. ON 10-18-16 i schedule a service call online for 12: Where do i start with my horrific experience that occurred at Rick Case Fort Lauderdale location. ON 10-18-16 i schedule a service call online for 12:15pm but instead i arrived at 11:30am. A guy approached my car not once with our interaction did he stated his name. I explained to him my reason for the service (an oil change along with the paint fading in the holder were i placed my phone). His response was its a scratch and that will not be covered, i inquired how can that be a scratch if my phone is protected and no object is placed in that area, he stated “ Okay i will look into it”. As he did my paperwork with me asking all the questions he was in a rush to get me out the office so he can engage into the conversation that he was having with his coworkers instead of telling me what i needed to do. I explained to him that when i booked my appointment online i arranged for a shuttle ride home. I was then told “the car is outside”, i was a bit taken back but as instructed i walked outside in the sun but to my surprise there was no one outside but an empty car. i then walked back to him after 2 minutes while he was again deep into his conversation i excused myself in which again i was told “ just walk around outside, you will find him”. i walked back outside and again no one was there, on my way back inside the dealership i was greeted by multiple sales personals where i given the same exact answer. At this point i am now getting upset because of the way that i am getting treated however; i kept on walking as i was approached by a friendly face. My sales person that remembered me from a year ago( bought 2015 Genesis, 2015 Sonata and recommended two people to the dealership). As we spoke i asked who was the service advisor because he still have not given me his name (Stefano) 10 minutes of waiting the driver then shows up stating (no one called him about someone waiting). After two and a half hours i received a phone call from the advisor (Stefano) that my car is ready, i specifically asked was the paint fixed “no its wear and tear” i was like how can it be wear and tear, i have had the car for 1 year and two months with 12450 miles. The paint should not be fading, this is not my first car that I’ve purchased. i then asked about the driver picking me up to take me to the dealership in which i was given a wrong number. I called the number that appeared on my caller ID 5 times and all 5 times i was sent to voicemail. After calling the main service number i was then given the correct number, i called from 2:14pm to 2:44pm constantly received no answer or voicemail (calling both Stefano and the driver). i needed my car so i had to walk 20 minutes in the 85 degrees temperature to get to the dealership. Now is this how you treat your customers at Rick Case or is how the so called “exceptional or great valued customer service” that is the slogan whenever you call this dealership. I was so disgusted, frustrated, irritated, upset and lost for words i went straight to the cashier for my keys. On my way out my sales person saw the frustration on my face as i explained to him i did not want to discuss my experience but he referred me to the general manager. i introduced myself to him in a professional manner which he walked me over to the service manager’s empty office. i was told to wait by the general manager for the service manager to arrive. I was appalled by his behavior but yet i sat and waited, 5 minute goes by and all i can hear is talking and laughter outside the doors. i politely took my keys walked straight to my car and drove out the parking lot. Now is this the kind of business that Rick Case portraits to its customers after a purchase is made? The sales person and i were discussing the purchase of an EQUUS but i told him i am waiting for the Genesis G70. i will NEVER set foot in this establishment again to purchase not even a can of soda!!!!! More

Satisfaction I have purchased three vehicles from this dealership!I have at least3 family members that have done the same! Never had a bad experience service and s I have purchased three vehicles from this dealership!I have at least3 family members that have done the same! Never had a bad experience service and salesmen are always helpful and knowledgeable! Looking forward to my next purchase! Keep up the excellent work! More

Survey Eduardo Armella was very helpful and knowledgeable. Professional in every way. You need more employees like him. I like the car very much and wou Eduardo Armella was very helpful and knowledgeable. Professional in every way. You need more employees like him. I like the car very much and would definitely lease or buy another one. More

Wonderful experience Tony King was extremely helpful and patient with me. I was picky and knew exactly what I wanted, so he took the time to check each of the 2017 Sonatas Tony King was extremely helpful and patient with me. I was picky and knew exactly what I wanted, so he took the time to check each of the 2017 Sonatas that were in the parking lot, and he did with a good sense of humor. He took his time to explain things to me and was not pushy. He's a first class sales person. This was the best car buying experience I ever had. More

My review This was my first time buying a car and Rick Case Hyundai exceeded my expectations of dealerships. I excepted to be approached by high pressure sales This was my first time buying a car and Rick Case Hyundai exceeded my expectations of dealerships. I excepted to be approached by high pressure sales people, but instead I was greeted with warm and friendly people who only wanted to provide you with assistance. It was a great first experience with buying a car. More

Amazed! Really enjoyed my time spent at this dealership. Definitely will help you out with your needs! The car I received was amazing as well! These guys will Really enjoyed my time spent at this dealership. Definitely will help you out with your needs! The car I received was amazing as well! These guys will really help you out. More

Great Service Raphael greeted us the moment we arrived. Quickly helped us settle in and establish our needs as a customer. Raphael was patient and helped answer Raphael greeted us the moment we arrived. Quickly helped us settle in and establish our needs as a customer. Raphael was patient and helped answer all of our questions. He made our car buying experience very easy. Raphael treated us like family! More

Great dealership experience I had a very good experience buying my car here. This was my second time I purchased from them. Frank Martinez in sales and Omar Hajira in financing e I had a very good experience buying my car here. This was my second time I purchased from them. Frank Martinez in sales and Omar Hajira in financing explained everything and made this a stress free process. More

Awesome!! Thank you Omari for helping me with my purchase .. Made my car buying experience nice and smoothly and was friendly and comforting to talk with !! Thank you Omari for helping me with my purchase .. Made my car buying experience nice and smoothly and was friendly and comforting to talk with !! More