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Rick Case Hyundai Plantation

Fort Lauderdale, FL

3.5
2,589 Reviews

925 N State Road 7

Fort Lauderdale, FL

33317

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2,589 Reviews of Rick Case Hyundai Plantation

June 16, 2016

The good guys I thought my expirience at rick case was good. I did feel slightly pressured to get a car that day rather than thinking about it and coming back after More

by gr3gfunny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donovan Jaehrling
June 16, 2016

Customer service was excellent It was a pleasure working with the staff at the dealer. Donnie was very patient with us as we pondered over our decision for days. More

by Shar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donnie Barnes, Malik Saleh
June 16, 2016

Worst service from Management ever! Mr.Lord is arrogant, unprofessional, and short tempered. My car was damaged in car wash and he refused to fix it. He got upset and stormed off throwin More

by blackjblue12
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Colin Lord
Jun 27, 2016 -

Rick Case Hyundai Plantation responded

Hello, I am sorry that we did not provide the level of service you expected. If you wouldn’t mind reaching out to us directly to discuss further, we would greatly value any additional feedback. Please contact the General Manager Leroy Larson or via email leroylarson@rickcase.com or call 954-581-5885 ext 7501. Thank you.

Jun 27, 2016 -

blackjblue12 responded

My license plate was found in the car wash on Sunday 02/07/2016 by an employee after I called because I noticed my plate was missing. After it was recovered I had to reach out to the service manager and he did not acknowledge that it occurred in the car wash. I confirmed with him that the plate was found in the car wash by an employee and my plate holder was cracked. He replaced the holder with a free hyundai one and stated that was all he was doing for me. The damage is to the black plastic piece of bumper where the license plate holes are. One of the holes is torn because of the car wash pulled the plate and nails out. I also noticed a scratch in the leather of the center console which again he did not want to address. I have been a loyal customer and have done most of my service there over the 12 years of owning Hyundais and I was very disappointed with how he treated me, the way he acted, and how he responded to my concerns. I asked if the detail person could take a look at the scratch and I asked what he could do about the plastic bumper piece. He didn’t offer any suggestions or solutions. I haven’t heard from anyone there since and he said he would speak with the service advisor about the car. It has been over 4 months and I have heard nothing. Also, I had vibration in the car and a belt was replaced and that didn’t help. Nothing else was done about that so I recently took my car somewhere else and the engine mount was replaced and the vibration has stopped. I am sorry to say that my experiences there in the last 6 months to 1 year have not been good and I am getting service somewhere else at this time. I really hope that you care about me as a customer and can offer me something because I would like to come back and continue to due business there.

Jun 30, 2016 -

blackjblue12 responded

After sending additional information with pictures to the general manager. He calls me and says he doesn't know what I'm talking about and says I never reported it. He was laughing throughout our entire conversation and was talking over me. He was just as unprofessional and arrogant as the service manager. He also stated that there is nothing he could do for me-of course I knew that was coming. This isn't the first time I have had a problem there but it was my last. My favorite part of the call was when he asked if I had 20" wheels. Did you talk to your staff or not and stop playing games and wasting time. These guys are of full of xxxx. They are a joke. I am disgusted with both of them.

June 15, 2016

Buying experience It was a fair experience. After going through this review, I realized there was many things I did not experience as part of the purchasing process. Th More

by guilmatep
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Esteban Steven Moreno, Anwar Taylor
June 14, 2016

Excellent customer service The customer service is excellent and the people who work at Rick Case are the best ever. I enjoy doing business with this company!!!!! Love it!!!!! More

by leewhaps22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Maidana
June 13, 2016

Why we are 3 time repeaters This dealership is a pleasure to deal with. We have purchased 3 new Hyundais from them over the years and worked with the same salesman (Easton Jones More

by Nan & Ray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Easton Jones
June 11, 2016

Great Experience This is the 2nd car I've purchased from here and the staff is always great. The staff is professional and the service is great. I'm loving my new car! More

by noblemn_nicoli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Malik Saleh, Mo Chtaili
June 09, 2016

Vaar is the best! I went to many dealerships, not knowing what I wanted in my next vehicle. Most dealerships overwhelmed me and I left stressed. My experience with Vaa More

by sespray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vaar Brewster
June 09, 2016

Rick Case Sunrise Look No Further They Are The Best My seller Rafael Giraldo was beyond nice and very very helpful in explaining my new car purchase.He and Donovan Jaehrling showed me professionalism an More

by shantoriaw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Giraldo, Donovan Jaehrling
June 08, 2016

Single Foster Mom Enjoyed Her Vehicle Purchase Experience Sales staff were very professional. They paid attention to my request for a vehicle large enough to accommodate my family that fit into my budget More

by jacksonglory
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abdel Mahmoud, Ernest Bynes, Donnie Barnes
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