Rick Case Hyundai Plantation

Great Awesome and quick service. Great people there. I got there signed the papers and was out within 1hour. Always greeting you everytime. I will always co Awesome and quick service. Great people there. I got there signed the papers and was out within 1hour. Always greeting you everytime. I will always come back as long as i have a hyundai. More

Worst Maintenance dept ever!!! Bought my car here and Moe did great, but know that I had some issues with my car that needed to be addressed I came to find out the reason of the man Bought my car here and Moe did great, but know that I had some issues with my car that needed to be addressed I came to find out the reason of the many negative reviews. After 3 days with the car in service I didn't receive a call giving me any info about the car, I literally had to call every day to find out what was going on, finally I'm told that my car issues were resolved and that I could pick it up. Got to the dealer got helped right away, pay what I had to pay, and drove off, not even a block away I noticed that my car still had one of the issues, called back, picked up Jonathan service specialist and showed him the issue, his answer was "the service manager (Colin Lord) test drove the car and he said it's fine and since he said that it's fine he won't approve any other repairs to the car. End of story the service at this dealer sucks, I will never take it to them thanks to the lack of customer service, which I expected to be 100% being such a large corporation like Rick Case, this gives a horrible name to all of them... Next to try Braman Hyundai!!! More

Excellent Service The staff was very professional, knowledgeable and through in their service and understanding of the product they were selling. I am very pleased with The staff was very professional, knowledgeable and through in their service and understanding of the product they were selling. I am very pleased with the car I bought and happy the process was very smooth without annoyances. More

great expierience rick case did a great job, getting me into the car that suited all of my needs! I love my new car, thank you so much for all of your help. rick case did a great job, getting me into the car that suited all of my needs! I love my new car, thank you so much for all of your help. More

Excellent Customer Service All employees were great and professional. They were very knowledgeable of the cars and very helpful. Would recommend them to all my fellow coworkers All employees were great and professional. They were very knowledgeable of the cars and very helpful. Would recommend them to all my fellow coworkers and friends. More

Excellent A very pleasant shopping experience. The team made me feel comfortable after dealing with such a stressful and life changing accident. I am very thank A very pleasant shopping experience. The team made me feel comfortable after dealing with such a stressful and life changing accident. I am very thankful More

Best auto purchasing experience! We were greeted immediately. When we explained to the sales person what we were looking for he knew right where to take us. It didn't take long before We were greeted immediately. When we explained to the sales person what we were looking for he knew right where to take us. It didn't take long before we found the car we were looking for. We met with the finance manager right away and within an few hours we were out the door with a new car that we love! More

Excellent Customer Experience Who would think buying a car could be so effortless and enjoyable? Omar Hajira, Tom Krizanic and Michael Bushman and Diane Weaver showed my mother tha Who would think buying a car could be so effortless and enjoyable? Omar Hajira, Tom Krizanic and Michael Bushman and Diane Weaver showed my mother that making the decision to buy her first car and first Hyundai from this dealership a decision she would be happy with. Omar was not only patient, he was informative and just a pleasant demeanor that made this experience superb. Each interaction from walking in meeting Omar to go over what she was looking for in a new car and our pleasant exchange with Diane , she felt no pressure, they all put my mom at ease.The team at Rick Case Plantation worked with us and guided my mom through to the end. This is the dealership to go! More

overpriced This dealership is good but I believe they overprice too much and add whatever they can when they know the costumer can get financed, not coming back This dealership is good but I believe they overprice too much and add whatever they can when they know the costumer can get financed, not coming back unless I have no other choice,! The appraisal for the trade in was way Lower than what they should have, and even tho I pay cash upfront the roll over debt remained super high as they added a lot to increase their revenue. Frankie is a good guy tho, the review is mainly for the financing department .. More

WORST SERVICE I bought a car and a week later I had a sidewall blow out... I called RC and Hyundai as this was at midnight in Orlando and had no spare. Hyundai roa I bought a car and a week later I had a sidewall blow out... I called RC and Hyundai as this was at midnight in Orlando and had no spare. Hyundai roadside assistance wanted to drop me in the worst part of Orlando at the dealership and refused to take me to a hotel. I then had to go through my insurance company to have the car towed to a tire kingdom that had a hotel behind it at the recommendation of the state trooper... I never got an answer from RC or Hyundai. I pulled up to have an oil change done which I made an appointment for and the first thing out of the service person's mouth was.. "it's a 2 hour wait before we can bring it back" not, "hi do you have an appointment" When I looked at him and said I had an appointment he then told me it would not be that long... during the check in we spoke about the fact I had a blow out 1 week after I bought the car, he immediately said..." if you didn't buy the road hazard then there is nothing I can do" I asked to speak to the GM, who I was then told he would say the exact same thing. as the service person was checking me in, he noted that I was going to have to go to another service adviser because that is who I had the appointment with and began to "quit" the process of checking me in. I explained since it was my first time there, I did not care who my adviser was and to please continue... the tire was then inspected by the service gm who indicated he couldn't see anything wrong with it, but had to talk to the tire rep..after arguing with me that I must have hit something, . I then asked to speak to the GM I was told he wasn't available. I asked to speak to Rick Case, and was told he didn't have his number... I walked up to the sales desk and was given a number to an assistant, and then told I must have hit something and that the GM is going to stand w/ the service manager. I spoke with RC assistant and was told it would have to go back to the GM/and Service Mgr. I received a call from the GM who indicated I must have hit something because tires just don't blow out. With this being the 4th car my family has bought from RC but the first one from the FTL store, I expected better customer service. I was then "schooled" on how I spoke to his staff, the staff who continued to state.. "you must have hit something" I guess the customer isn't always right and RC really isn't in to the personal touch as he claims to be. I'm out over $200 and they provided me with an oil change and a free tire rotation. WORST DECISION I EVER MADE IN A CAR DEALERSHIP.. I SHOULD HAVE STUCK WITH TOYOTA More