Rick Case Hyundai Plantation

On 2/14/14 I spoke with internet salesman Patrick who advised the car I called about, a 2012 Hyundai Sonata listed on their website for $12,500.00 was available. That night, I drove to the dealership to advised the car I called about, a 2012 Hyundai Sonata listed on their website for $12,500.00 was available. That night, I drove to the dealership to see the car. It took Patrick about 30 minutes to locate the car. It was in the back and sandwiched in between many cars and not available to be test driven. He did have the key so at least I could sit in the vehicle. The car was quite dirty inside including the presence of about 10 pill bottles that were mostly full. The car looked as though it could be cleaned up and had very little damage inside or out other than the front bumper paint being chipped. We went back inside and I told Patrick I wanted to purchase the car for the advertised price. He then spoke on the phone for about 20 minutes and came back and said I could buy the car but they would have to clean up the car first including sending the car out to have the front bumper painted. I said that was fine and offered to give a deposit so the car wouldn't be sold to anyone else. Patrick assured me that wouldn't happen and he would call me as soon as the car was ready. During the following week, I spoke to Patrick on at least 6 occasions. The car was supposed to be ready no later than Wednesday, 2/19/14. Finally, Patrick told me the car would be ready to drive on 2/21/14. I took the day off and picked up my daughter (whom the car was for) who also took the day off to go buy the car. We were test driving the car when Patrick observed there was barely any gas in the car and we would have to stop for gas. Great, right? Additionally, the car was not blowing cold air and Patrick said this was due to a leak in the AC unit and would be repaired as soon as a part arrived that afternoon. After the test drive I advised Patrick I still wanted to buy the car (after all, it was certified pre-owned) and that I would pay for the car in cash and my daughter would pick it up after the AC unit was repaired. This is when all the fun (not) began. When we all sat down, Patrick asked me "how much was the advertised price again"? I, of course responded $12,500.00. He advised there would be an added dealer prep fee for $700.00 plus tax and tag, etc. I readily agreed and signed a paper that reflected these figures. He then left and came back about 5 minutes later and said they could not sell me the car for the original advertised price since they had invested a lot of money in the car from the time I originally looked at it, that the price would be an additional $1000.00. I was extremely upset and refused to pay anything more than was originally agreed to. Enter into the picture a guy named Tom who lectured to me "nothing in America is free". I said "no kidding, that's why I have my checkbook out and I'm ready to write a check for the car for about $14,000.00 and change" He asked me if I had looked at the price of other Sonatas and I said no, I found the car I wanted and didn't have to look at any other cars. Tom then basically told me too bad, so sad. We left. As we were leaving I called Rick Case's office and spoke to Carol, Mr. Case's personal assistant for 21 years. After hearing my story, she agreed the car should have been sold to me to me for the originally advertised price, that she would call Leroy the general manager of the dealership and I should expect a call from him within the hour. Unfortunately, getting the call back from Leroy was the only honest thing that occurred during this entire experience. Leroy spewed the same nonsense as Patrick and Tom and said I was foolish if I thought I could purchase the vehicle for the originally advertised price. Imagine, a purchaser of a product wanting a business to honor an advertised price? The nerve of me! Anyway, Carol called me back to ask how my conversation went with Leroy and I told her. horribly! She asked if I would "work with them" by paying something more than was advertised, like meeting them "half way". I flatly refused and told her I would write a review instead. Bottom line is who should be surprised when employees of a dealership lie? No one. The only surprise was the dealership is owned by the "good old, down to earth Rick and Rita case! Maybe, just maybe, they, as their mass advertising suggests, their dealerships are different. Well, they're not! The people lie there just lie like they do at virtually all other dealerships. Thanks Rick, Rita, Patrick, Tom and Leroy for NOTHING!! More

This is my second time purchasing a vehicle from Rick Case, first vehicle at the Weston location and this vehicle from the Fort Lauderdale location; the level of customer service and the level of knowled Case, first vehicle at the Weston location and this vehicle from the Fort Lauderdale location; the level of customer service and the level of knowledge that each staff member displays needs to be commended. So far, throughout my life span, I have purchased somewhere around 14 new vehicles from different dealerships, only once did I ever return to a dealer to buy a second vehicle, and this was that time. Thank you for the service, and for making this a wonderful experience; never know, I may come back a third time. More

My Sonata lease was about to expire so I went to the dealership to review some vehicle options. Abdel and Orlando went above and beyond to accommodate my demands and after some discussions I went home w dealership to review some vehicle options. Abdel and Orlando went above and beyond to accommodate my demands and after some discussions I went home with a new 2014 Genesis. Great buying experience. More

ME ENCANTA MI CARRO ,EL SERVICIO Y LAS ATENCIONES DEL SR MALIK SALEH LAS CATALOGO DE 10 ,ES MUY PROFESIONAL Y SU ATENCION AL CLIENTE Y SU SERVICIO ES EXCELENTE, PARA MI Y PARA MI HIJA Q TAMBIEN COMPRO UN MALIK SALEH LAS CATALOGO DE 10 ,ES MUY PROFESIONAL Y SU ATENCION AL CLIENTE Y SU SERVICIO ES EXCELENTE, PARA MI Y PARA MI HIJA Q TAMBIEN COMPRO UN HUNDAI ELANTRA ,LE INFORMAMOS CON MUCHO CARINO Q EL SR MALIK SALEH ES EL MEJOR EMPLEADO Q TIENE ESE DEALER ,ESPEREMOS Q LAS CALIFICACIONES PARA SU TRABAJO SEAN LAS MEJORES DE TODAS , NOSOTRAS LE PONEMOS UN 10 BIEN GRANDE ,GRACIAS X TENER UN DEALER TAN BONITO ,SIN MAS ELINA MENENDEZ Y KEYLA MARIA SARDUY . More

Poor attitude toward customer, had car fixed last yr here,created a noise problem,but they do not know how to fix. Poor service,would not recommend this service center here,created a noise problem,but they do not know how to fix. Poor service,would not recommend this service center More

The sales and finance staff were extremely helpful, accommodating and friendly. I was very pleased with my overall experience. I plan to use this dealership in the future and would refer others to it accommodating and friendly. I was very pleased with my overall experience. I plan to use this dealership in the future and would refer others to it as well. More

Awful service, they say 'our customers are our friends', it's wrong, dealing with them, you risk to be tricked. I buy an used car and I pay a deposit and booked an appointment two days after to d friends', it's wrong, dealing with them, you risk to be tricked. I buy an used car and I pay a deposit and booked an appointment two days after to delivery the car and pay the rest of the car. And what a surprise when I arrive to the dealer office [they confirm a few hours before the meeting!], they have already sold the car to another guy... No apologies...They try after to sell me some low quality cars or too expensive.... they were incapable to fix the problem. Never make business with them or at your own risk... More

Attention to detail, and time spent without pressure in the dealership. This is not my first Hyundai, and I took the vehicle on two test drives before purchase. I can't say enough good things about the car the dealership. This is not my first Hyundai, and I took the vehicle on two test drives before purchase. I can't say enough good things about the car, and the comfort level for a vehicle in this class is amazing. The features of the style package were the thing that really put it over the top for me. I did research on this vehicle and compared it to others before I purchased. Not only was it better thought out than the competition, but when using it for it's intended purpose, the handling and function is near perfect. It's not meant to be the fastest car on the road, but it definitely is the most comfortable, and has enough power to make it work well. The sales team worked hard to get me a decent deal, and into an affordable payment. They went the extra mile to make the deal work. I can't thank them enough for their patience, and all tolled, I am very satisfied with my purchase. More

Our experience with this Rick Case was outstanding. Mr. Preston Young approched us as soon as we got out of our car. He went way out of his way to accomodate us through the sale. If you want to buy a car w Preston Young approched us as soon as we got out of our car. He went way out of his way to accomodate us through the sale. If you want to buy a car with NO pressure , be sure to see Preston . More

The people at Rick Case Hyundai were the nicest, friendliest and most helpful. They made the process of purchasing the used car so simple and quick. Definitely will return for another purchase. friendliest and most helpful. They made the process of purchasing the used car so simple and quick. Definitely will return for another purchase. More