Rick Case Hyundai Plantation

Terrible customer service. Rude employees. Don't waste your time here. Unorthodox business practices. Highly dissappointed Rude employees. Don't waste your time here. Unorthodox business practices. Highly dissappointed More

Excellent service in and out in 2 hours But didn’t wash car. Maybe next time for oil change car. Maybe next time for oil change More

Battery was dead next morning. Not enough power to even unlock car. Car is brand spanking new with less than 1,100 miles on it! Love the car, but this should not have happened. Not enough power to even unlock car. Car is brand spanking new with less than 1,100 miles on it! Love the car, but this should not have happened. AAA got me started and I drive straight to Rick Case in Plantation, Fl . Service agent had battery checked, said it was 100% good, and it was MY FAULT FOR NOT TURNING HEADLIGHT SWITCH TO OFF AFTER DRIVING, DAYTIME, WITH HEADLIGHTS ON. This is my second Hyundai Tusan, and I ALWAYS drive with my headlights on, DAYTIME, I NEVER manually turn my headlights OFF. The Owners Manual says the lights go OFF 15 seconds after opening the door, after turning engine OFF, or 5 minutes if the door is not opened. SERVICE AGENT IS WRONG, yet insisted he was right. He wasn’t rude, but clearly was not going to do anything except to say “READ THE MANUAL” If it happened once, it will happen again, I have lost faith in my brand new car, and in Rick Case and it’s Service Agent. I want my car properly repaired and whatever parts, which are responsible for turning headlights off, changed out. Otherwise, love my Tusan!!! Thank you Shane P. O’Neill 954-763-3630 More

Ernst goes above and beyond. Went there for service; he was the most friendly person I’ve ever encountered. Super helpful. Head there to service your car? You must ask for him; g Went there for service; he was the most friendly person I’ve ever encountered. Super helpful. Head there to service your car? You must ask for him; great service advisor. Highly recommend this place. More

Worse experience ever. No shuttle available and I requested one when I booked. Then my wait time was over 4 hrs and my appointment was at 11:30. Then they lied No shuttle available and I requested one when I booked. Then my wait time was over 4 hrs and my appointment was at 11:30. Then they lied More

Misleading. Said they had the car until they drove us to the back lot and said we don’t have exactly the car but we have these. Drove from Weston to plantation. Said they had the car until they drove us to the back lot and said we don’t have exactly the car but we have these. Drove from Weston to plantation. Because they confirmed via a text conversation that they had the exact car I was looking for. Totally disappointed in a Rick Case dealership. Weston Rick Case is much better. More

This has been the worst experience ever! ! I came all the way to Fla to purchase a vehicle off of recommendation just to receive bad customer service. It has been 2 months since I have been r ! I came all the way to Fla to purchase a vehicle off of recommendation just to receive bad customer service. It has been 2 months since I have been riding around with temporary tags and no one seems to be able to help me in regards to my tags...so much for being treated like family. I will not recommend this dealership. More

Today was disappointing Delivered my car to me covered in bird xxxx. Fortunately Jimmy saved the day. Car should never be delivered to customer looking like that. in bird xxxx. Fortunately Jimmy saved the day. Car should never be delivered to customer looking like that. More

Tony was excellent. He answered the phone every time I called. Was professional and courteous He answered the phone every time I called. Was professional and courteous More