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Rick Case Hyundai Plantation
Fort Lauderdale, FL
2,585 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,585 Reviews of Rick Case Hyundai Plantation
September 09, 2018
Excellence and professionalism I am very happy with the service performed to my vehicle Thanks to Stefano for being so professional Great customer service Very friendly Alwa I am very happy with the service performed to my vehicle Thanks to Stefano for being so professional Great customer service Very friendly Always demonstrated his excellent professional guidance More
by Alicia
Employees Worked With
Stefano Vigil
September 07, 2018
Shoddy "Certification" Process If you're in the market to purchase a used vehicle, I'd advise against using Rick Case Hyundai due to their shoddy certification process. They do not If you're in the market to purchase a used vehicle, I'd advise against using Rick Case Hyundai due to their shoddy certification process. They do not stand behind their "certified" inspection process even when brought to their attention that the vehicle was not serviced properly. The vehicle I purchased required transmission service at 40k miles; it had 40.5k miles at time of purchase. They could not provide proof of this service having been completed, and refused to pay for the service to make things right even after providing plenty of evidence that they were in the wrong. Now I'm stuck footing the bill for an expensive service that should've been completed when at their dealership. I even (perhaps naively) agreed to pay their previously undisclosed "re-conditioning fee" believing that this meant they did their due diligence in performing the required maintenance on the car, in addition to the fact that it was "certified". How can I trust that they completed the rest of the certification process competently when they can't even prove that simple routine maintenance was completed, and refuse to make it right on top of that? This was my first vehicle purchase, but my last vehicle purchase from this dealership. The only bright spot with my experience was the sales specialist, Eddie Andrade - he was professional, responsive & knowledgeable throughout the process. The sales manager, Bill Delp was the opposite - very un-professional, rude and deceptive. If you find yourself at this dealership, learn from my mistake and walk out to find a better place. They do not stand behind their guarantee and for that reason I recommend you take your business elsewhere. More
by chrisgti
Employees Worked With
Bill Delp, Horacio "Eddie" Andrade
September 06, 2018
Excellent customer services! The staff at Rick Case Hyundai were very knowledgeable, professional, courteous, and friendly. They went above and beyond their duties to ensure custo The staff at Rick Case Hyundai were very knowledgeable, professional, courteous, and friendly. They went above and beyond their duties to ensure customer satisfaction. I had never visited a car dealership where purchasing a vehicle was so quick and easy. More
by tbarrantes
Employees Worked With
Luis Giraldo
September 05, 2018
New car I came in to ask a question about my old car, instead I left with a new car. Erica was the best she made my experience quick and easy. I would defini I came in to ask a question about my old car, instead I left with a new car. Erica was the best she made my experience quick and easy. I would definitely send my friends to see Erica if they were looking to purchase a car. Also Donovan was very informative and straight forward. More
by shaniab12
Employees Worked With
Erica Collins, Donovan Jaehrling
August 31, 2018
Excellent One word Awesome. You guys Rock!!! Excellent customer service. Very friendly, helpful, passionate in what the staff do, caring and generous. Thank yo One word Awesome. You guys Rock!!! Excellent customer service. Very friendly, helpful, passionate in what the staff do, caring and generous. Thank you for everything. More
by Ris18
Employees Worked With
Donovan Jaehrling, Vaar Brewster
August 26, 2018
Simply bad service overall I just bought my Tucson last year and it was my fourth visit for service and since the first one my perception is BAD SERVICE I just bought my Tucson last year and it was my fourth visit for service and since the first one my perception is BAD SERVICE More
by Mauricio
Employees Worked With
Also the cashier woman, Tom Krizanic
August 25, 2018
Service Very helpful with my service the advisor Jose flechas the time was aproppiate with the work done today and the stay at the dealer was quite and entert Very helpful with my service the advisor Jose flechas the time was aproppiate with the work done today and the stay at the dealer was quite and entertained More
by papo123yo
Employees Worked With
José Flechas
August 25, 2018
Great experience! My first ever Hyundai purchase and it was a great experience at Rick Case! Everyone was very friendly, informative, and helpful. Easton worked with my My first ever Hyundai purchase and it was a great experience at Rick Case! Everyone was very friendly, informative, and helpful. Easton worked with my dad and I on the vehicle I wanted and created a stress-free vibe for us throughout the experience. Everything was such a breeze, I would definitely recommend Rick Case to anyone looking to get into their next car! More
by Patrawr1993
Employees Worked With
Omar Hajira, Kiel Ramoutar, Easton Jones
August 24, 2018
Giavanni bent over backwards to make the deal happen what Manager was not professional and willing to help us close the deal! He told us to buy a cheaper car if we couldn’t afford the payment s Not professi Manager was not professional and willing to help us close the deal! He told us to buy a cheaper car if we couldn’t afford the payment s Not professional !! More
by CarJoy
Employees Worked With
None above was on list
August 22, 2018
Team Work! Everone has a part in making eavh customer feel at ease. Your yeam made that happen!! Keep your Joyous spirit, listening ears, and compassion! I rem Everone has a part in making eavh customer feel at ease. Your yeam made that happen!! Keep your Joyous spirit, listening ears, and compassion! I remembered 16yrs ago when I bought here my Hyundai Elantra 2002 and had the same experience!! Blessings, Sarah More
by Hallelujah
Employees Worked With
Marty Israel, Donovan Jaehrling
