Rick Case Hyundai Plantation - Service Center

My experience with the service department regarding my 2020 Palisade's TPMS system issue was disappointing. Despite being charged $347 for 1 hour of labor to reprogram a wheel sensor, the problem persiste 2020 Palisade's TPMS system issue was disappointing. Despite being charged $347 for 1 hour of labor to reprogram a wheel sensor, the problem persisted. Upon returning, my service advisor, Samuel, acknowledged the initial error but assured me it was resolved. Unfortunately, the fault recurred shortly after. Even after mentioning a relevant TSB (TSB#21BE001H), which the technician supposedly had, the issue persisted. Despite leaving my vehicle at the dealer for 12 days, the TSB was not completed. Notably, there were no notes added to the ticket, complicating future diagnoses. This lack of resolution and attention to detail was disappointing and frustrating. More

While we started off on a bad note, my service advisor did end up doing their best to assist me with my issue. I understand that it wasn’t easy on both ends, I was stressed about a car I just got having t did end up doing their best to assist me with my issue. I understand that it wasn’t easy on both ends, I was stressed about a car I just got having transmission issues, and sort of arguing with my service advisor, which didn’t help his job in any way. But his continued efforts to help me with my situation worked in my favor because the dealer was able to get my entire service covered. I’m glad they relieved me of this, and I would definitely recommend talking to this dealership about your issue so that they can further assist you to the best extent possible. More

Terrible experience, worst customer service experience ever from Mr. Samuel Patterson. Same kind of service cost double in just 6 months apart. I feel like I've had have been robed. On 09/07/2023 I paid $ ever from Mr. Samuel Patterson. Same kind of service cost double in just 6 months apart. I feel like I've had have been robed. On 09/07/2023 I paid $84.79 for a oil change and tires rotation then on 03/14/2024 I paid for the same service $173.11 including a new daytime running bulb light (already out) that supposed to last longer then the cheap that I have been using (Mr Samuel Patterson words). At the end was paid the amount take or leave it kind of situation. Ugly!!! More

These dealership love them rate them How do I tell everybody to replace they're very great I love them everybody to replace they're very great I love them More

Great service. Jimmy was very helpful and knowledgeable. My service was for recalls on my vehicle. Jimmy was very helpful and knowledgeable. My service was for recalls on my vehicle. More

Overbooked very slow. Anthony Andriols Was great.The whole visit was 4/12 hour . Two hr before they ever looked at the car. Anthony Andriols Was great.The whole visit was 4/12 hour . Two hr before they ever looked at the car. More

Tom Owens did a great job getting me checked in and out in about an hour. Very satisfied in about an hour. Very satisfied More

Service was excellent and I was out of the dealer in a hour. Very satisfied hour. Very satisfied More

My appointment at Rick Case was very pleasant. The gentleman who attended me was polite. Explanation, time, and attention was on point. Enjoyed talking to him, need more people like him in this fi The gentleman who attended me was polite. Explanation, time, and attention was on point. Enjoyed talking to him, need more people like him in this field of work. Would recommend highly, very nice to deal with beginning to end. More

Today was one of my best visit. Jimmy Richardson was very helpful and knowledgeable, and I appreciate that. He really looked out for the customers Jimmy Richardson was very helpful and knowledgeable, and I appreciate that. He really looked out for the customers More