Rick Case Kia Sunrise

VIP Manager knew I was a repeating prospective customer, and notifying me of a deal that would be beyond my intentions and they did not disappoint. The staff I interacted with were friendly and knew what I and notifying me of a deal that would be beyond my intentions and they did not disappoint. The staff I interacted with were friendly and knew what I needed without keeping me there too long. New car for great value. More

I bought a car today, great place. Honor the promised prices, great service! Everyone was very attentive. We love the negotiation and I will recommend it to my friends. prices, great service! Everyone was very attentive. We love the negotiation and I will recommend it to my friends. More

Anthony Larson is the bad apple working for a respectable organization known for its charity work in the community work. The issue had to be escalated to Rita Case who made it right within 15 minutes. Tha organization known for its charity work in the community work. The issue had to be escalated to Rita Case who made it right within 15 minutes. Thank you, Mrs. Case. More

Bad very bad services I am waiting for the manager and nobody call me they just want the money and don’t give any help to the customer very bad place don’t trust those people they sell me a car and the sa nobody call me they just want the money and don’t give any help to the customer very bad place don’t trust those people they sell me a car and the same day I have problem with the car and they told me that I can’t returnd the car an I still waiting for the manager horrible services More

I just purchased a 2021 KIA TELLURIDE and I was extremely happy with the experience. I worked with Ryan Williams and I found him to be very pleasant and informative. He made the process go very smoothly and happy with the experience. I worked with Ryan Williams and I found him to be very pleasant and informative. He made the process go very smoothly and without delays. Derek Mccall handle the paperwork in a very efficient and friendly manner. More

Was Helped by Ryan William at Rick Case Kia and had the best experience better than I ever expected. He made sure I I what I wanted more than just making a sale. I highly recommend their services at Kia S best experience better than I ever expected. He made sure I I what I wanted more than just making a sale. I highly recommend their services at Kia Sunrise. More

Kimberling Gonzalez and Ryan Williams really made our buying experience one of the smoothest car buying process we have ever had. Their attention to details, transparency, customer service and candor is buying experience one of the smoothest car buying process we have ever had. Their attention to details, transparency, customer service and candor is why Rick Case is getting a 5 out of 5! I would recommend them to anyone looking for a fair deal and stress free process. More

Definitely would avoid this dealer//I came in to see a Definitely would avoid this dealer// I came in to see a used Kia stinger that I saw online upon entry I’m taken to a desk to talk about the price of Definitely would avoid this dealer// I came in to see a used Kia stinger that I saw online upon entry I’m taken to a desk to talk about the price of the car then sales person comes with the price of the car to be 4K above the online price I then go to show him the price on cars.com and he then goes to talk to the sales manager. While he is on the way back me and girl are checking the car on cars.com and as he is arriving the price refresh's and goes up by 2k. The sales person then says the online offer was from another date which makes no sense. After this I started losing faith into what this dealer was telling me but I continued to see if an agreement could be made on the vehicle price. But as I question a reconditioning 1299 fee (beside dealer fee of 699) the sales person explains that this is to get the 10 year 100,00miles KIA Manufacture Warranty. Honestly actions like these are examples in why people lose faith in dealerships. More

Management knows they have a problem with this Service Department and they are constantly seeking "positive reviews" to help fix their negative social media image. There are some shining stars, Daniel Gra Department and they are constantly seeking "positive reviews" to help fix their negative social media image. There are some shining stars, Daniel Gray is one of them. But he is limited by the institutional limitations. It is clear he is forced to "up-sell" customers and make suggestions of repairs that are purely optional. I've witnessed other Service Writers prey on unsuspecting customers saying, "If this were my family, I wouldn't let them ride on these bald tires. They are a safety hazard." An unsuspecting customer could easily spend much money on unneeded repairs. Elvis G., the service manager is nothing more than a "Yes Sir" guy who agrees to everything and does nothing. Don't bother complaining to him, he is useless. His only concern is Survey Ratings and how he looks to his supervisors. And lastly it always seems to be that the Courtesy Shuttle driver is "off" the day I take my car in. I don't have 3+ hours to wait for an Oil Change, and given they don't have an Express Lube or Rapid Oil Change set up, it could take half-a-day for an oil change. Every time I'm there the Shuttle Driver happens to be off, unavailable, or called in sick. As I've been told often, "we don't have enough mechanics to handle the work load. We are doing the best we can." This survey forces us to select a Person We Have Worked With" but the 3 service writers I've worked with are NOT listed. Rapid turn over is clearly a problem as well. More

In an industry that is often dishonest and says anything to "make the sale" Jamal was a beacon of light. The first time I did business with him a few years ago he was a salesman. The next time I bought a c to "make the sale" Jamal was a beacon of light. The first time I did business with him a few years ago he was a salesman. The next time I bought a car, he was in the Finance Department. Both times he was accommodating, honest and I felt I was in good hands. My only criticism is one is required to pay a $1,000 fee for discounted gas and unlimited car washes; this dealership has no gas pumps, and the car wash is "out of order" at least 50% of the time. Nobody seems to care that the car wash is often out of order. More