Rick Case Kia at Gwinnett Place

My experience with Rick Case Kia Service was absolutely horrible. I purchased my Kia used in 2019, and they added the 100,000 extended warranty. When my car started consuming oil for no reason (not leaking horrible. I purchased my Kia used in 2019, and they added the 100,000 extended warranty. When my car started consuming oil for no reason (not leaking, not burning) in February 2023, the service rep told me it was a gasket problem that wasn't covered under the warranty and sold me on a $900 oil soak repair. As they did not provide me with a copy of the extended warranty document (despite multiple requests) until summer 2024, I did not realize they had lied. It was only after the engine seized and it turned out Rick Case Kia had NOT performed the KSDS sensor update they should have in February 2023 (when they were asked to do all recalls and updates) that i found out there was 1) a class action about the engine in my car and 2) I was ineligible for the class action because Rick Case had not done the update. The engine replacement was ultimately covered under the extended warranty (less a $250 deductible), but the original $900 repair that should have been covered, and the car rental fees their customer service rep assured me would be reimbursed by them while I was out a car for 3 1/2 months, were not covered. When their loaner car was vandalized after they left the new car sticker and and the BUY THIS CAR NOW ads on the car, I was hit with my insurance deductible plus $750 administrative fee for the damage. In total, they were misleading, disingenuous, and unresponsive at every turn, and I am out almost $4,000 for what should have been covered by the the warranty and class action. They are exemplar of the worst of used car salesmen. Not only would I never buy from any Rick Case brand again, I would never buy from any Kia or related brand again because of this experience. More

They took over a year. 14 months to replace my window and ignition. Called over 30 times and on line 30- 90 min would get " sorry I will get somebody to call you back short 14 months to replace my window and ignition. Called over 30 times and on line 30- 90 min would get " sorry I will get somebody to call you back shortly. Only got 3 calls back after the one year mark. Then when i went to get it. They had charged and were paid to clean up the car and broken glass. When i arrived after being told it was ready for pick up. It was filthy and still had glass all over the back seats. I left after getting the managers number mr Bass. He said he would call when it was ready. I called him after leaving the shop and left a message that i was leaving the country for 10 days and that if it could be cleaned and ready i could pick it up the next day. I also left a text message saying the same. I got no call back. But i got a call 3 days later along with an email stating that the car was ready and that ihad not come to get it and they would be starting the process of impounding it and or charging $35 a day. After returning mr bass said you called me? Do you have the correct number. I showed it to him along with the text message. And he said of thats weird i don't remember seeing it. Long story short this place has horrible customer service. Some of the ways i had to use to get to a person in under an hour was to call the sales desk. They would answer those calls. I will never use this shop again. And i can not even think of recommending it. I am almost willing to bring this to one of the local news channels to bring it to pubic light. More

As always I received excellent service from Rick Case Kia of Duluth. I had an appointment for the 18 of August, but after talking to my Sale Consultant Greg Moore he talked to Brandi in the service departmen of Duluth. I had an appointment for the 18 of August, but after talking to my Sale Consultant Greg Moore he talked to Brandi in the service department and she was able to get me in on the 21 of August for the recall of my 2022 Kia Telluride. Everything was taken care of in less than 2 hours. More

Worst dealership ever. Horrible experience. Terrible customer service. Basically sold me a “lemon” vehicle. Beware! Horrible experience. Terrible customer service. Basically sold me a “lemon” vehicle. Beware! More

I’ve purchased 2 cars from this dealership and always use service department. Hunter in the service department has been great. He’s always checking while you wait and will actually take the time to explain service department. Hunter in the service department has been great. He’s always checking while you wait and will actually take the time to explain the car’s status and what is needed. More

Bought what appeared to be good condition 2019 forte. Had home 1 week. Car covered w pollen. Rinsed after pollen calmed down. Bad spots worn into hood paint. Manager denied left that way. Never looked t Had home 1 week. Car covered w pollen. Rinsed after pollen calmed down. Bad spots worn into hood paint. Manager denied left that way. Never looked that close. From a distance looked fine. 400. To repaint b wants nothing to do w it. Showed picture of A black forte,, it looked fine. ??? Mgr. Bad people skills. More

After weeks of research and shopping we located the vehicle we wanted at Rick Case Kia. It was worth the wait. Very satisfied with the service, knowledge, professionalism and focus of detail applied to vehicle we wanted at Rick Case Kia. It was worth the wait. Very satisfied with the service, knowledge, professionalism and focus of detail applied to our internet communication, visit and purchase. The cohesive teamwork and thoroughness complimented the amazing EV9. It began with Sales Manager Nick, Salesmen Andy and Ernest, Manager Jerome and concluded in financing with Stephen. Of all the dealerships we visited Rick Case rated by far the best. Not one detail was overlooked. Will recommend them as well as return with our future business. Great job, Men! More

I brought my car into this dealership to get my annual maintenance service done. Mr. Hunter explained what was going to be done and made the process easy to get through. All I had to do was wait until my maintenance service done. Mr. Hunter explained what was going to be done and made the process easy to get through. All I had to do was wait until my car was ready. More

Fantastic experience from beginning to end. No pressure and gave us time to make best decision as a family. Would recommend Shane to anyone! No pressure and gave us time to make best decision as a family. Would recommend Shane to anyone! More

Rick Case Kia at Gwinnett Place is the worst dealership we have ever dealt with. After having our 2020 Sorento for over a month to swap out the transmission, we get it back with a massive oil leak and they we have ever dealt with. After having our 2020 Sorento for over a month to swap out the transmission, we get it back with a massive oil leak and they are blaming it on us and telling me that the warranty won't cover it. The customer service is horrible and management is horrible. I should have known after having a horrible experience purchasing the vehicle. I guess this is how they treat people that pay off their vehicles too quickly... NEVER AGAIN! More