Rick Case Kia at Gwinnett Place

Great customer service with no hassle I cannot recommend Rick Case Kia enough. Their used car prices were way better than I had imagined they could be. Their trade in rates were beyond fai I cannot recommend Rick Case Kia enough. Their used car prices were way better than I had imagined they could be. Their trade in rates were beyond fair. They had us in and out in record time. They were so sweet to my poor bored and over tired children as well. I look forward to returning for future purchases for my family. More

Great service Thank you very much for the great service, very friendly staff, again thank you for the great service, would definately recommend these great guys I k Thank you very much for the great service, very friendly staff, again thank you for the great service, would definately recommend these great guys I know More

WONDERFUL..ROB IS AMAZING This is the letter I wrote to Mr, Case... Dear Mr. Case, Sometimes it is hard for me to believe that a negative experience can be turned into a posi This is the letter I wrote to Mr, Case... Dear Mr. Case, Sometimes it is hard for me to believe that a negative experience can be turned into a positive. I have rarely seen it happen, especially when it comes to customer service, but from the moment that I walked into your Kia dealership and spoke with Robert and Manny, I knew I was going to walk away happy. My husband and I purchased a vehicle at Kia Carland in February of this year. The dealership is within walking distance to my house so it seemed logical for us to go there. Without going into every detail of the story, we encountered a pushy salesperson who made it seem that we had no choices. My husband was over mileage on his lease, he wanted to stay in an SUV but the salesperson was adamant that he was not able to get the payment he wanted and have an SUV. He pushed us into purchasing a program car, a 2014 Kia Cadenza. Although not exactly what we had wanted, we felt that this was our best choice. As time went on we realized that we were told lie after lie. Whether it had to do with the original in service date, or the fact that the navigation was updated, these lies all came to light in a very short period of time. We tried to get out of this vehicle. We wrote letters, contacted Kia Corporate, spoke to the plethora of General Managers that rolled in and out to no avail. It seemed that we were stuck with this car and the lies for 6 years of payments. We were recently in Florida and rented a Kia Sportage while we were there. My husband loved it and we could not understand why we couldn’t have gone into this to begin with. Like I said, we weren’t given choices and were told that we had to take a sedan. As soon as we got back from Florida I told my husband that we should go to Rick Case Kia in Duluth (which is not around the corner from us since we live in Roswell) and see if maybe another dealership can help us. Mr. Case, there is something you should know. I have worked in the accounting office of dealerships for years. I have worked for the best and the worst. I know what happens behind the scenes and know that dealerships do not make a huge profit on the sales of new cars. I have seen it first-hand. But I do know that as a dealer you can make someone happy or make them feel that they never want to go to your dealership again. I know that surveys mean a lot. As soon as I walked into your dealership and your General Manager Ivy approached me, I knew things would be good. I have never seen a GM on the floor the way his was. He introduced us to Robert and Manny and I cannot tell you enough the kindness, straightforwardness and sympathetic people they were. We told our story, Rob was shocked that we could be treated the way we were. He couldn’t make promises that he could help but told us that he would do everything in his power to try. And try he did. He worked so hard and for so many hours to make sure that we were happy with a vehicle and also, happy with a payment. He gave us advice that was so good. He called us and kept us in the loop, I mean he could not do enough to make this wrong into a right. He succeeded. We walked out with a brand new 2017 Kia Sportage for a comfortable payment and big smiles on our faces. That is how you do business sir. You make sure that you have wonderful people working for you who care about customers and not just another notch on the board. Even Terry, your F&I Manager was just a joy to be around. He asked if we wanted certain additional items, we understood, that is where you all make the money, and we declined but I did not feel pushed or pressured into anything. He was a pleasure to deal with. I have worked with many F&I managers in my career and some are not so pleasant. Manny, well I cannot say enough how patient and sweet he was. He made everything go so seamless. I have never had someone go over a car with us that way he did. Usually we get a piece of paper with checkmarks on everything meanwhile nothing was explained to us. Manny made sure we knew the ins and outs of the vehicle and was very helpful to us. Needless to say, when we left your dealership Mr. Case, we were happy. Robert and his team were amazing and I only wish other dealerships were as much of a pleasure to deal with. I can tell you for sure, you have gained a customer for as long as I live in GA. I will recommend your dealership all over social media and by word of mouth (the old fashioned way ha-ha). I thank you Mr. Case for making me and my husband believe that a negative experience doesn’t have to be the final experience. It was a pleasure. More

Unprofessional business I went to purchase a car from Rick Case and about a month later of me having it they informed me I needed to bring the car back due to me NOT being fi I went to purchase a car from Rick Case and about a month later of me having it they informed me I needed to bring the car back due to me NOT being financed. I came in with 2000 and a trade in which they paid off. I brought the car back and went to another dealership to get another car which gave me NO problems what so ever. I didn't have my car to trade in because Rick Case had it. I called Rick Case to find out about the money etc but No one ever called me back. Now my old finance company is calling me from the repossession department for a car I don't have. They didn't call me to back to say anything about the car check being refunded or nothing. I would NEVER NEVER go to them ever again. More

Buying a car should be like these all the time! Jon Yi is very kind and a wonderful sales representative, he took the time to listen to what I needed, and took time to share the car facts with me, a Jon Yi is very kind and a wonderful sales representative, he took the time to listen to what I needed, and took time to share the car facts with me, and no pressure at all! :) Robert Baptiste was so fun to talk to, and a got a great deal! Chet Rolle was very kind and helpful with the paperwork, and he made the process painless. Overall, everybody is very pleasant, and I'd certainly recommend Rick Case Kia to friends and family. More

GO ELSEWHERE!!!!! They took my trade and and deposit, not less than 3 weeks later they told me to bring my new car back. HORRIBLE!!!! Then, its been over a month and I They took my trade and and deposit, not less than 3 weeks later they told me to bring my new car back. HORRIBLE!!!! Then, its been over a month and I still have not got my old car or deposit back, I called general manager, area manager and his boss...no response. More

Excellent Service!! Both Robert Baptiste, Chette Rolle, and Irving Reyes provided exceptional service. I would highly recommend Rick Case for your next car purchase. Than Both Robert Baptiste, Chette Rolle, and Irving Reyes provided exceptional service. I would highly recommend Rick Case for your next car purchase. Thank you!!! Very Happy!!! More

Thankful for the seamless process and professionalism This was probably the best experience that I've had at a dealership. Every employee was friendly and welcoming without overdoing it. KT was so helpful This was probably the best experience that I've had at a dealership. Every employee was friendly and welcoming without overdoing it. KT was so helpful. He helped me find exactly what I needed in a matter of 30 minutes. I drove 45 minutes in Atlanta traffic to this location and it was totally worth it. After research, I chose Rick Case over Mall of Georgia Kia due to the reviews on line and selection of used vehicles. The warranty can't be beat and I'm so happy that I found them before purchasing elsewhere. More

Awesome experience On 6/29/16 I bought my first new car at Rick Case Kia in Duluth and was very satisfied with my experience. They are helpful, kind, and answer all your On 6/29/16 I bought my first new car at Rick Case Kia in Duluth and was very satisfied with my experience. They are helpful, kind, and answer all your questions. I'm glad I came here for my Kia Sorento! More

Such a pleasant experience I was recommended to Rick Case Kia, Robert Baptiste specifically, after my car was totaled. I was having a difficult time just thinking about getting I was recommended to Rick Case Kia, Robert Baptiste specifically, after my car was totaled. I was having a difficult time just thinking about getting a new car and was having a lot of anxiety from that. Once I got in contact with Robert, I felt extremely comfortable. He listened to my needs and problems with other cars, recommened certain models, and worked extremely hard to get us in the car we wanted. My last car gave me SO many problems and I was always in a dealership. With previous places, I always felt as though I was getting taken advantage of and not taken seriously. With Rick Case Kia, I feel as though I left with friends and will definitely be going back! More