Rick Case Kia at Gwinnett Place
Duluth, GA
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For a first time buyer, my experience was exceptional. The employees that assisted me were very fun to work with. They were courteous, enthusiastic, patient, and reasonable. They made me, my fiancé, and my The employees that assisted me were very fun to work with. They were courteous, enthusiastic, patient, and reasonable. They made me, my fiancé, and my dog all feel welcome and at home. My car shopping experience was truly amazing. We visited three other dealerships before arriving at Rick Case Kia. None of the other dealerships made my experience as enjoyable and welcoming as my experience at Rick Case. The employees really seemed interested in getting me and my fiancé the best deals and the cars that we wanted. They were not pushy and overbearing as some of the employees at the other dealerships. I would recommend this dealership to anyone looking to by a car and plan on making my next purchase from here. More
New Car After 18 Years! The dealer, salesman and service I received was fantastic! I really appreciate their time and patience in assisting me with getting financed and in a The dealer, salesman and service I received was fantastic! I really appreciate their time and patience in assisting me with getting financed and in a comfortable range for me. The salesman I worked with went above and beyond in finding the right vehicle with the "must have" specifications I was looking for. The experience exceeded my expectations being that I have not looked at or shopped for a car in over 18 years! Awesome group of individuals and a new loyal customer! More
I felt like they were interested in more than just my $$. This is the second vehicle that I've purchased from the Rick Case chain and I'm sure I will shop there first for my third. This is the second vehicle that I've purchased from the Rick Case chain and I'm sure I will shop there first for my third. More
Stress free car buying experience! I had a very stress free car buying experience at this dealership. No hard sales push, no game playing, no bait and switch. I started the process on I had a very stress free car buying experience at this dealership. No hard sales push, no game playing, no bait and switch. I started the process on a Saturday morning, but had to come back on a Monday to actually make the purchase -- ran out of time before having to get to work. I knew I really would come back on Monday because I was never pressured to close the deal before leaving the dealership, they respected the fact that I had to work and I was able to walk out and not be hassled. I returned promptly at 9am on Monday and wrapped things up. The dealership is crazy busy on the weekend, so if you want a quiter environment get there first thing on a weekday morning. Many thanks to my sales person Alex, Sales Manager Robert, and Finance guy Terry. While buying a car takes a while to complete from start to finish, the hours spent with these guys was great -- enjoyable even. I highly recommend this dealership, and the fellas mentioned above. I'm totally enjoying driving around in my 2013 Alien Green Kial Soul. More
Great Service! i was planning to buy SUV this month and stop by KIA to get some information today, A Dealer name James Holloway gave me an Excellent service explaini i was planning to buy SUV this month and stop by KIA to get some information today, A Dealer name James Holloway gave me an Excellent service explaining every single detail of the car , very friendly and felt so much passion in him that made me purchase my 2017 sorento today. would be lazy to write any comments but the service james gave me , i had to give 5 stars. More
Great customer service! I just purchased a 2013 Kia Optima and I am well pleased with not only my purchase but how I was treated! Everyone here was so nice and friendly that I just purchased a 2013 Kia Optima and I am well pleased with not only my purchase but how I was treated! Everyone here was so nice and friendly that it didnt even seem like I was buying a car. I would recommend this dealership than any other in this area because customer service goes along way. Everyone was interested in my what I wanted as far as the car and they didnt pressure me or rush me to make any quick decisions. Robert Baptiste, the sales manager, was very professional, knowledgeable, and courteous. My actual salesman Mr. Rodriguez was so nice and polite and was not hesitant in answering my questions. Ivy Johnson, the General Manager, greeted us with kind words and great customer service. This dealership works as a team and they aim to please. 5 stars is not enough, I give you 10 Stars because you guys are the best. I am so pleased! Andrea Hardy More
Excellent and Personalized Service Thank you to Irving Reyes and Robert Baptiste and Andrew Torres for excellent service in purchasing our KIA Soul. They were always available for queri Thank you to Irving Reyes and Robert Baptiste and Andrew Torres for excellent service in purchasing our KIA Soul. They were always available for queries and gave us all the answers we needed . There was no pressure put on us during the time we spent at the dealership choosing a car. They were also very efficient and patient while dealing with all the paperwork, They were such great people to work with and I highly recommend Rick Case KIA. More
Alright Kia Robert and Jon helped us find the right car for a affordable price, Thank you so much. For helping us. Will highly recommend. Again thanks so much. Robert and Jon helped us find the right car for a affordable price, Thank you so much. For helping us. Will highly recommend. Again thanks so much. More
Outstanding customer Service The customer care, service and personal experience was exceptionally good. I want to Thank Robert Baptiste and Andrew Frison for above and beyond cust The customer care, service and personal experience was exceptionally good. I want to Thank Robert Baptiste and Andrew Frison for above and beyond customer satisfaction. More
efficient and costumer oriented Very friendly. There were not pushy with the sales and worked with me to get a price that worked well for me. Rick was awesome and very friendly, made Very friendly. There were not pushy with the sales and worked with me to get a price that worked well for me. Rick was awesome and very friendly, made the buying process go very smooth. Very understanding and accommodating with their customers with car pick up and payment. They seem to stand behind their vehicles which is rare. More
