Rick Case Kia at Gwinnett Place

This is the second vehicle we have purchased this year from Rick Case Kia and Debbie Normant. I would not have come back a second time if Debbie had not taken such good care of me and my wife the first t from Rick Case Kia and Debbie Normant. I would not have come back a second time if Debbie had not taken such good care of me and my wife the first time. Debbie has always been cheerful and very attentive to our concerns and requests. She knows the Sorento product line from front to back. The fact that Rick Case Kia doubles all manufacturer's warranties on all the new cars they sell, why would anyone think of going to another Kia dealership in the Atlanta area, or in Georgia for that matter? We have also used their service department for the first Sorento we had and will continue to use their service department for the service on our second and now third Sorento. More

After I completed my independent research on the car I selected, I was impressed with the way Mike Kim described the operation of the vehicle, included and limited to everything from motor to tires. Ever selected, I was impressed with the way Mike Kim described the operation of the vehicle, included and limited to everything from motor to tires. Every feature was fully explained in a way that I understood it. I will definitely recommend the company (Rick Case) and Mike. I have visited many other company's in search of a vehicle. I was to describe what I was looking for and how it would fit in my every day needs for driving. Other companies try to convince you of what they have in stock and want to get rid of, this was not the case. Every thing that I requested in my assessment was met to the fullest. All the employees treated me with respect and was pleasant. More

James was very kind, knowledgeable, thorough, and helpful. He had a pleasant (and not pushy) attitude throughout my entire visit. He was respectful, never condescending (as some salesmen can be; pa helpful. He had a pleasant (and not pushy) attitude throughout my entire visit. He was respectful, never condescending (as some salesmen can be; particularly towards women), and even cracked a few jokes from time to time. He made my car buying experience a smooth one. More

After visiting many dealerships in the Atlanta area, we went to Rick Case Kia last Saturday on a recommendation from a friend. The entire experience from start to finish was fantastic! From the moment we went to Rick Case Kia last Saturday on a recommendation from a friend. The entire experience from start to finish was fantastic! From the moment we met Perry Mallory on the showroom floor, he took the time to fully review every aspect of the vehicle we were looking at, and made sure that we knew about all the options and features that were available to us. Once we made our selection, Jerry Howell helped us work through the right price that would meet our needs and budget. Ken Hinger took it from there and helped us navigate through our financing and paperwork. As this was our first time purchasing a new car, they made it so easy!! We never felt pressured, never felt rushed in our decision, and truly felt these guys were ones we could trust. We will be happy to recommend Rick Case Kia to all of our friends and family! More

Sean did not landshark me when he saw me on the lot. I called him over when I was ready. That was refreshing. He asked great questions and helped me understand all options, etc. Kalesa knew her Bluetoo called him over when I was ready. That was refreshing. He asked great questions and helped me understand all options, etc. Kalesa knew her Bluetooth and was very familiar with the paperwork/systems process. She had me in the paperwork signing chair and back out of it again in short order. She also tolerated my driving style and was very brave. :-) She took the time to help vehicle detailing and gas-up too which is really appreciated. Ken in finance was a treat. He had every finance option ready, cut several ways to see which "causes" would "effect" my decisions. He helped me select the best mix warranty and showed no impatience for my switcheroo attempts. I, Kary, took the offered bags when requested and found I needed them all to funnel my excess of junk while the new Forte was being detailed. Timing was perfect... when my old car was empty, the new car arrived. Overall... excellent day. Enjoyed all the interface and the team worked very well together. No FAKE thank yous.... you could tell there was a mission.; More

Sean was easy to work with and gave us a fair price. He didn't act like a typical car salesperson. We went to a different KIA dealer earlier in the day through the same car buying program and had very neg didn't act like a typical car salesperson. We went to a different KIA dealer earlier in the day through the same car buying program and had very negative "wheeling and dealing" kind of experience. I would recommend Sean and Rick Case KIA without hesitation. More

Kalesa ended up being solid and reliable with what she had power over so I recommend her. Even after the sale she was great. Management weren't too helpful. They claimed I got a great deal so they wer had power over so I recommend her. Even after the sale she was great. Management weren't too helpful. They claimed I got a great deal so they weren't willing to help too much on a particular issue. At the end of the day, they accepted the offer. Therefore, I would expect customer service regardless of price paid. Particularly as I give them free advertising with the words 'Rick Case' slapped on the back of the car. Would I buy from these guys again? Maybe... Put it this way, they didn't earn my loyalty because of an issue over a nominal amount. More

I was very please with the professionalism of the staff members I worked with and the timely manner in which I was able to get my approval of my new 2013 Kia Optima. I would recommend the dealer to my frie members I worked with and the timely manner in which I was able to get my approval of my new 2013 Kia Optima. I would recommend the dealer to my friends and family. They even double the standard warranty so I have a 20 year/200,000 mile warranty. They really stand behind the products they are selling. More

Very happy with Kalesa Basden, she was professional, not pushy. Felt very comfortable during the whole process, and it was done quickly. Was very happy with the person who did the money part, ( sorry forgot pushy. Felt very comfortable during the whole process, and it was done quickly. Was very happy with the person who did the money part, ( sorry forgot his name), he was super. More