Rick Case Kia at Gwinnett Place

Mr. Rick Case, I of course have never met you, but I Mr. Rick Case, I of course have never met you, but I wanted to share my experience with your Kia dealership so that you will understand my experien Mr. Rick Case, I of course have never met you, but I wanted to share my experience with your Kia dealership so that you will understand my experience from a customer's perspective. I purchased a Toyota Sienna van from Rick Case Kia in Sept. 2012. I can admit that the overall buying experience was a good experience for me without a doubt. But I did not realize all that I was getting into. Before purchasing the vehicle, I did share some concerns with the sales team that I was asking to be addressed or taken care of. One of those concerns was the odor or stench that was very obvious upon entering the vehicle. I asked the sales team to address that and they agreed. They kept the vehicle for a couple of days to address the concerns/repairs as well as the odor. Once the vehicle was ready, I mentioned that the odor was still present. The sales associate, Sean, stated that it was worked on but not able to be resolved. I thought that over time, the odor would go away. It did not. I had some items in the trunk of the van and noticed that they were wet with no obvious reason for this to occur. With the knowledge that I have, I myself tried to trouble-shoot the problem, still to no avail. I was instructed by the call center to share the concern first with the sales associate, Sean. He was very nice and passed the message on to Jason in sales. I had to call more than once and it was about 2 weeks before I received a return call. I believe the sales manager that called me was Kevin. I can't remember the name exactly. I brought the vehicle in on a Friday as instructed, Kevin was not there. Jeff Jackson scheduled me for Monday. I brought the van in and received a loaner. The next day (Tuesday) Jeff shared the problem with me and stated that sales was not willing to cover the cost. Granted, the problem was discovered after the 30 days. This is not something that I would have found within 30 days and it seems to me that the vehicle may not have been inspected thoroughly. (The vehicle arrived from Florida on a Friday evening and I purchased it on the next day, Saturday.) There is no telling how long this had been a problem prior to my purchase and how much mold and mildew had set in prior to that. Because this was a problem at purchase, I should not have been bound by the 30 days, especially since the problem was not something that would have been identified within that time. I was very disappointed that Rick Case was not willing to take some responsibility in this especially since the vehicle was obviously purchased this way and that the inspection may not have been thorough enough to find the problem, especially with the quick turn around time once they received the van. The repair costs for the vehicle was "chump change" for Rick Case. But to a single mother of three, that was a lot of money. It had gotten to the place that my children did not like the van because it smelled so bad and that was our primary mode of transportation, which was the purpose of the purchase. Jeff Jackson, in service, was extra nice and was willing to work with me to try to make sure that I was happy. He and Trey Wright worked with me and worked really hard to ensure my satisfaction. Honestly, I feel as though I should not have had to pay anything because this should have been identified and taken care of before the purchase. But Jeff was so nice and worked with me to take care of the cost. The problem was a leak in the back passenger side window that was not sealed properly for whatever reason. As stated, this was obviously a problem at purchase. To date, it has rained very hard numerous times and I check the trunk and it has been dry. I will continue to monitor. The day after the problem was fixed, Jeff called me to make sure that things were going well with the repair. I can say that my overall service experience was good. The reason for me choosing to give the dealership an opportunity to rectify the problem rather than to seek legal help initially was that I signed a paper (arbitration ?) when I purchased the vehicle, stating that I would give the dealership the opportunity to take corrective action with any problems or concerns. How much mold/mildew has set up and is still there? I would like to say that as a single mother of three, I have to make all of the decisions regarding purchases, repairs, everything, etc. I am not a single mother by choice, my former husband died. I am not very knowledgeable about everything, but everything is a learning experience. What I learned was to never purchase a vehicle from a dealership that represents a company that did not make/manufacture the vehicle and cannot certify the vehicle. I also learned that if I purchase a used vehicle to ask for a copy of the inspection report and to have my own mechanic to thoroughly inspect the vehicle. I don't understand why a dealership would purchase a vehicle to sell that they cannot certify as opposed to selling a trade-in that was not made by the company that they represent. As mentioned, my sales experience and service experience were good. Will I purchase another vehicle from Rick Case and will I do future business with Rick Case? Probably not, more than likely not. I think that care, concern, and attention needs to be given to certain matters and certain situations. Thank you Sean, Andrew, and Jason for the purchase experience and thank you Jeff and Trey for the service experience. Thank you also for the opportunity to share my experiences. I know that it is "wordy" but no details were left un-mentioned. Sincerely Penelope More

This visit was for a safety reacll. The service staff was very friendly, efficient, and easy to work with. The work was done in a very timely manner. Customer drop-off and pick-up was utilized and was was very friendly, efficient, and easy to work with. The work was done in a very timely manner. Customer drop-off and pick-up was utilized and was convenient. More

The team at Rick Case KIA service department are always so friendly and prompt. They describe suggested repairs and gladly accept coupons for services. This dealer gave me a complimentary phone call for a so friendly and prompt. They describe suggested repairs and gladly accept coupons for services. This dealer gave me a complimentary phone call for a recall on my 2011 KIA Soul and set me up an appt when it was convenient for me, which was @ 5:15 pm after I got off from work. The service and parts dept personnell are a pleasure to do business with and I intend on trading in my car with them in a few years. More

I found a used Kia Optima at Rick Case Kia on-line through AutoTrader. I contacted Marty McCall and she immediately responded to my inquiry. This was my first solo auto purchase and she made it simple through AutoTrader. I contacted Marty McCall and she immediately responded to my inquiry. This was my first solo auto purchase and she made it simple, pressure free, and efficient. She even arranged to have the car brought to my house for a test drive! How cool is that? Ken Hinger handled the financing paperwork and was equally efficient and friendly. Marty even programmed my Bluetooth for me which was very helpful since I'm not the most tech savvy person around! I would highly recommend this dealer, Marty, and Ken to anyone in the market for either a high quality used vehicle or a brand new one. It was worth the drive from Kennesaw. More

Second purchase from Sean Allen in 6 Months. 1st was a new Soul for my wife and now a Certified Pre Owned Sedona for me. 65miles from home but worth the drive to deal with Sean. new Soul for my wife and now a Certified Pre Owned Sedona for me. 65miles from home but worth the drive to deal with Sean. More

Richard was very helpful and friendly, explaining everything that was to be done during the service appointment. He walked me to the customer lounge and kept me updated as to the progress. everything that was to be done during the service appointment. He walked me to the customer lounge and kept me updated as to the progress. More

I had not planned on buying a new car when I took my Forte in for a regular service at 35,000 miles. I had been having my car service at Rick Case since I moved to Lawrenceville 2 1/2 years ago when I Forte in for a regular service at 35,000 miles. I had been having my car service at Rick Case since I moved to Lawrenceville 2 1/2 years ago when I saw their TV ad. Everyone in the serive dept has always been helpful, professional and seemed like they liked working there. I saw a sign that said "ask about our vehicle exchange program" and I did and was given a business card for Shelton and walked to the Sales Dept. Shelton was tied up with another customer and asked if I would mind being helped by his associate Mike Kim. Mike Kim was very knowledgable about the program and more importantly about the Soul and the improvements in the vehicle since it came out and offered to let me test drive one. I was instantly in love as soon as I sat in it. The test drive was awesome and I was really in love when we got back. I had selected the Forte 3 years earlier because the acceleration was better and I was driving long distances on the interstate. Mike explained the changes in the Soul that improved its performance and further reinforced my decision to consider the purchase. So I said let's talk numbers. Shelton checked with us several times to make sure Mike was taking good care of me. I met Ken Hinger and we talked numbers and financing and he worked out a deal I could live with so when the service dept. called to say my car was ready I told them Rick Case owned it now. Every one I dealt with was very professional, friendly and anxious to please me. The employees seem to really like being there and it shows. More

I recently leased a 2013 Kia Optima from Rick Case Kia and my saleswoman Kalesa was phenomenal in helping find the right model at the price I could afford! It was an experience like no other and I would d and my saleswoman Kalesa was phenomenal in helping find the right model at the price I could afford! It was an experience like no other and I would definitely recommend you purchase your next Kia from the great people at Rick Case Kia. They provided excellence service and a clear definition of which rebates and incentives I qualified for. I truly felt like a customer that was handled with respect and care. More