Rick Case Kia at Gwinnett Place

Great and friendly service. Service advisors are very nice and helpful. When you have any questions they gladly do their best to find the answers and give their recommendations. nice and helpful. When you have any questions they gladly do their best to find the answers and give their recommendations. More

Beware of this dealership that promises 150 point Beware of this dealership that promises 150 point inspection of their pre-owned cars. They sold me a vehicle that had faulty brakes and calipers! We Beware of this dealership that promises 150 point inspection of their pre-owned cars. They sold me a vehicle that had faulty brakes and calipers! We almost got into a fatal accident 4 days after purchase. We had asked them to inspect the car for safety and they said they did. They even gave me a work order stating so. However, they didn't do a proper inspection. We also had a non-functioning safety belt. Although they promised to take care of this issue, they no longer respond to calls or text messages. When cars cost so much these days even dealerships such as this are cutting corners to make a sale. No safety inspections are really done. It cost me an additional $600 to replace the rear rotors, pads, calipers, and a full safety inspection at a third-party facility. Shame on Rick Case Kia for lowering your great vehicle safety standards for a quick sale. After-sales follow-up? Zero!! Watch out also, for the finance section who will tack on an extra 2 percent on an approved finance rate! I was approved for a 3 percent rate, when I went to sign the documents at finance they shot it up to 4.79 percent! Can you imagine! The excuses they gave were outrageous. I wanted the car so I took the extra 2 percent hopefully to refinance after a few months. These guys are ruthless and will tell you anything to sell their cars in this market. If you don't get a third-party inspection, be prepared to spend an additional $1-2k, after purchase repairs for a pre-owned vehicle from these guys. Do not trust this dealership, they lie to get a sale. I'd have given them a 1 Star but I respect the Rick Case Dealerships especially the Roswell facility. Roswell rocks! Kia borrow the sales and maintenance rep of Rick Case Roswell. I'm dismayed with this dealership. More

Got treated so great from the jump Sasha was super nice and understanding and worked with me, the entire staff was very nice and helpful. felt Super comfortable, answered all my questions and were very pat and understanding and worked with me, the entire staff was very nice and helpful. felt Super comfortable, answered all my questions and were very patient with me More

Great experience with Kia dealership on Satellite Blvd as the customer service was outstanding. I am very happy with the repair done on my car. the customer service was outstanding. I am very happy with the repair done on my car. More

My salesperson Greg Moore was very helpful in showing me the vehicle that I had intrest in. He was able to answer all of my questions that I had about the vehicle. the vehicle that I had intrest in. He was able to answer all of my questions that I had about the vehicle. More

They were very friendly, quick to acknowledge me, explained everything so that I could understand, and finished my car within the time they gave me. That’s why I keep coming back there to get my car explained everything so that I could understand, and finished my car within the time they gave me. That’s why I keep coming back there to get my car serviced. More

Fast, professional, friendly, knowledgeable. This is the only Kia dealership I will use for all of my vehicle needs. only Kia dealership I will use for all of my vehicle needs. More

Close by. Every time we have service done the staff are always courteous and explain exactly what my vehicle needs. always courteous and explain exactly what my vehicle needs. More

Rude customer rep. Another customer walked away. No regards for any customer complain. Will never visit again. regards for any customer complain. Will never visit again. More

I am always pleased with the service I receive at Rick Case KIA. I was able to schedule my appointment with ease and my service tech Andre was professional from beginning to end. I highly recommend this d Case KIA. I was able to schedule my appointment with ease and my service tech Andre was professional from beginning to end. I highly recommend this dealership for all your service needs. More