Rick Hendrick Cadillac - Norfolk

My recent experience at Rick Hendrick’s Cadillac in Norfolk was nothing short of exemplary & outstanding! My Tech Advisor, Tyrus Kenney and the assigned mechanic were absolutely superb and magnificent. Norfolk was nothing short of exemplary & outstanding! My Tech Advisor, Tyrus Kenney and the assigned mechanic were absolutely superb and magnificent. I was continually kept informed of progress, via video throughout the service period. It was a very gratifying experience from start to finish. This Team is Top Notch and A True Group of Superstars!! More

Unfortunately the service center was very undermanned which made it difficult to reach a technician and took some time to do so, but in spite of that shortcoming he performed with courtesy and profession which made it difficult to reach a technician and took some time to do so, but in spite of that shortcoming he performed with courtesy and professionalism and even finished my vehicle I think in record time. Totally impressive More

I really appreciate the professionalism and dedication of this dealership. Always completely satisfied with their service department this dealership. Always completely satisfied with their service department More

Ty did a great job taking care of my car and me. Thank you very much. Vic Buhr Thank you very much. Vic Buhr More

Peyton did an awesome job helping me out with my CT5 purchase. I'm grateful for all his help!!! purchase. I'm grateful for all his help!!! More

I finally bought my dream car and it's all thanks to Peyton. I attained a beautiful Cadillac CT5 and it fits me perfect. Wasn't a huge fan of black color, but when it came out from detail, and Peyton ex Peyton. I attained a beautiful Cadillac CT5 and it fits me perfect. Wasn't a huge fan of black color, but when it came out from detail, and Peyton expressed the benefits of the Ceramic Coating. More

Nick B is very knowledgeable and very helpful. Helped me look for car that I wanted even though they did not have it at the dealer. Great guy and look forward to working with him in future . Helped me look for car that I wanted even though they did not have it at the dealer. Great guy and look forward to working with him in future . More

The service was professional and nice . I will recommend my family and friends to Cadillac ( in Norfolk). I will recommend my family and friends to Cadillac ( in Norfolk). More

Charlie was awesome, whole process was like an hour. Josh and Mike Evans were great on the management side. Charlie made the experience an enjoyable one and my wife loves her CT4. Josh and Mike Evans were great on the management side. Charlie made the experience an enjoyable one and my wife loves her CT4. More

Over last 5 yrs, they have always provided professional technical and scheduling (IT) services! Clear explanations of services needed for forward planning and video of problem areas found. When I leave, I technical and scheduling (IT) services! Clear explanations of services needed for forward planning and video of problem areas found. When I leave, I feel comfortable and trust the work was completed by a well-trained technician, relative to the expertise needed for the job. More