Rick Hendrick Cadillac - Norfolk

Kimberly White was our sales professional. She was extremely helpful in the automotive purchasing experience. She is very professional, and She knows Her car business from A to Z. Kimberly Whi She was extremely helpful in the automotive purchasing experience. She is very professional, and She knows Her car business from A to Z. Kimberly White enabled us to purchase a luxurious Cadillac Escalade. She made the whole process extremely easy. So when you're ready to buy your new Cadillac - Call Kimberly White at - (757)-455-4600. John & pat Mosley More

Service Manager Justin Furr, was attentive professional and thorough, and was a very positive asset to the entire process. and thorough, and was a very positive asset to the entire process. More

Service was scheduled in advance for safety recall service. I was treated respectfully, promptly professionally upon arrival. Estimate for time of repair was accurate. Complete service check of all service. I was treated respectfully, promptly professionally upon arrival. Estimate for time of repair was accurate. Complete service check of all systems in addition to the replacement of the recall item was conducted.during this visit. An update of vehicle maintenance and recommendations was provided for future service. The vehicle was cleaned inside and out before it was returned to me. I was thanked for being a valued customer prior to departing. Exceptional service from an exceptional dealership. More

Brought in my 2016 Cadillac SRX for recall. Service advisor Chris Buttolph kept me up to date on status of recall fix and explained the other items the technician noted that will need attention. And m advisor Chris Buttolph kept me up to date on status of recall fix and explained the other items the technician noted that will need attention. And my shiny red car was so clean as well! All this and a much-needed bath? How good is that?! Thanks, Chris. More

Great experience fast in and out service with buying a new CT5. Would highly recommend new CT5. Would highly recommend More

We ordered our ‘21 Escalade from Kim White. Super happy with Kim and the Escalade. with Kim and the Escalade. More

I needed a license plate front bracket put on my new car that I purchased at an out of state dealer and Justin and his team made it happen pretty quickly so I could get my new license plates on my new car. that I purchased at an out of state dealer and Justin and his team made it happen pretty quickly so I could get my new license plates on my new car. More

I purchased a 2015 XTS Cadillac, didn't have the car 24 Hours before it was back in the service dept. I was told the car was unsafe to drive upon deliver. I had three loaner vehicle while my vehicle was be Hours before it was back in the service dept. I was told the car was unsafe to drive upon deliver. I had three loaner vehicle while my vehicle was being serviced. They told me my car was ready for pick up. I picked up the car and it wouldn't go pass 40 miles per hour. Got it back to the service dept and they stated they were still waiting on a part for the car that hadn't been fixed. Why did they give me a car that wasn't ready or unsafe? please look into this matter! I am a unhappy customer. More

I purchased a 2016 Cadillac Escalade ESV with 25k miles on it last month in Atlanta. Upon taking ownership of the vehicle, I realized the key fob wasn’t the OEM key fob and would not remote start the vehic on it last month in Atlanta. Upon taking ownership of the vehicle, I realized the key fob wasn’t the OEM key fob and would not remote start the vehicle. I went online to a website that sold GM OEM parts and purchased a OEM key fob for $97.31 including taxes/s&h. . I originally scheduled an appointment to have the key fob programmed approx a week after purchasing the vehicle but had to cancel the appointment due to my military duties/schedule. I rescheduled for today March 20 at 10:15 am. I arrived approximately 15 minutes early. After sitting in the waiting room for over 2 hours, one of the service reps came out and explained that I may need to purchase another OEM key fob before they could program it. I asked him didn’t they know that prior to scheduling my appointment? I’m quite sure I’m not the first customer to have a key fob programmed so of course I had to purchase another OEM key fob from the dealer for $158. I told the service rep that would have been nice to know that I needed a second key fob in order to program it to the vehicle and I would have definitely ordered 2 instead of 1 key fob and almost pay twice as much for it at the dealer. I surely hope this is not the customer service that Rick Hendrick Cadillac offers because I will gladly take my service elsewhere. The waiting room had about 10 people or so when I arrived and 4 hours later, it’s only me and a gentleman who just got here. Definitely not a good first impression with me... More