Rick Hendrick Cadillac - Norfolk

Daniel and the rest of the sales team at Rick Hendrick Cadillac Norfolk were absolutely outstanding! In my more than forty years of buying cars, I have never had a better buying experience! Cadillac Norfolk were absolutely outstanding! In my more than forty years of buying cars, I have never had a better buying experience! More

During my recent service issue to complete the update the software in our XT4, John Bell assisted with the logistics and made sure the service was taken care of. I cannot emphasize enough the exemplary cust software in our XT4, John Bell assisted with the logistics and made sure the service was taken care of. I cannot emphasize enough the exemplary customer service John provides. His customer service is unparalleled. I know this as I've been a customer for many years. Service writer Tyrus Kenny also played a role paving the way to get this service item taken care of as quickly as possible too because it was an issue where the original update wasn't completely successful. More

I only have great things to say about Rick Hendricks Cadillac. Always treated great and first class service. Cadillac. Always treated great and first class service. More

Nicholas is and awsome advisor, he was standing by the door waiting as he seen me pull through the service lane for service. Then a technician swiftly took my car into the shop to diagnose the clunking no door waiting as he seen me pull through the service lane for service. Then a technician swiftly took my car into the shop to diagnose the clunking noise I was hearing in my car, with diagnose and repair my car was in and out pretty fast with the replacement of my rear adjustment links and alignment of my vehicle. I will definitely be back again. More

Jacob was a great sales representative; he made the car-buying process quick and efficient. car-buying process quick and efficient. More

very personable interaction, Hunter very helpful in explaining service protocol for my escalade (62,000 mi.) will return Jan for state inspection explaining service protocol for my escalade (62,000 mi.) will return Jan for state inspection More

I took my auto in for a oil change on October 17, 2025 and my luggage rack was damaged. The Service Manager said he would call! Well it's October 22, 2025 I have not heard anything. This is the second tim and my luggage rack was damaged. The Service Manager said he would call! Well it's October 22, 2025 I have not heard anything. This is the second time they have done this More

Such a good experience! ! John and Lou took such good care of me and we’re very patient and understanding to all my needs!! ! John and Lou took such good care of me and we’re very patient and understanding to all my needs!! More

The service department at Rick Hedrick Cadillac is great. Hunter explained things clearly, communicated with me regularly about progress, and went out of his way to help to make this a pleasant experience. Hunter explained things clearly, communicated with me regularly about progress, and went out of his way to help to make this a pleasant experience. More