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Rick Hendrick Chevrolet Buick GMC
Richmond, VA
574 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 574 reviews
October 23, 2026
Daniel Ortega was outstanding! I was given some misinformation from a scheduler but Daniel explained the situation and made it easier to make a better decision. He was patient whil I was given some misinformation from a scheduler but Daniel explained the situation and made it easier to make a better decision. He was patient while I made my decision. Never had a dealership go above and beyond. Thank you More
by Kugr31
Employees Worked With
Dan Ortega
October 19, 2026
Requested work was completed in a timely manner. Only issue is when my vehicle was returned to me my white vehicle had mud slung all along the drivers side. This was not on the vehicle when it was Only issue is when my vehicle was returned to me my white vehicle had mud slung all along the drivers side. This was not on the vehicle when it was dropped off. More
by Dlcmec2
Employees Worked With
Daniel Ortega
October 16, 2026
Service is excellent. Service Manager is excellent. Waiting area is no longer comfortable. Recent new chairs and stools are not comfortable. Chairs are too low to floo Service Manager is excellent. Waiting area is no longer comfortable. Recent new chairs and stools are not comfortable. Chairs are too low to floor, and the backs are tilted back too far. The stools are not swivel making it hard to work at the computer tables. The chair grouping of 4 chairs around a small coffee table is good. Love seats or sofas are gone but not needed. Everybody was complaining of the new chairs and stools. Proper waiting room comfort is important as wait times are hours. More
by deal01
Employees Worked With
Stanley
October 16, 2026
My 99 GMC Sierra had a power window stuck in the down position. After analysis, they determined what the issue was and had my Truck fixed in speedy tae and I got a really great inspection on the whole ve position. After analysis, they determined what the issue was and had my Truck fixed in speedy tae and I got a really great inspection on the whole vehicle.. My service tech was Daniel Ortega and he kept me posted thru out the repair. More
by bubba.humphries
Employees Worked With
Daniel Oretega and technician Corey
October 16, 2026
Appointment time was what I wanted, didn't have to wait too long. It was just what I wanted. I will be back and refer others to the dealership too long. It was just what I wanted. I will be back and refer others to the dealership More
by BIGHEAD7532
Employees Worked With
Thomas Mason, Keith, John was the service rep
October 09, 2026
Service department needs to provide written documentation on repair quotes. Quoted one amount, approved work only to learn that final cost was higher and still needed additional work. That price changed from on repair quotes. Quoted one amount, approved work only to learn that final cost was higher and still needed additional work. That price changed from one amount to a lower amount that so happened to be the exact amount my first service work went up by. I guess refusing work creates up charging. Mechanic was professional and courteous but will not return for service or new vehicle purchase. And, my mechanic fixed the issue for one third of Hendricks quote. Even heard the other service staff talking about about charges on batteries and filters, etc even though customer battery still worked. Beware. I normally never post unless I think I can help others avoid the same situation. More
by Kthub05
Employees Worked With
Thomas
