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Rick Hendrick Chevrolet Buick GMC

Richmond, VA

4.7
416 Reviews

12050 West Broad Street

Richmond, VA

23233

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Showing 416 reviews

October 10, 2025

Aiden, did an excellent job communicating the issue to Thomas in the Service Department. Thankfully Thomas was able to quickly address the issue with the team and get me back on the road in not time. Than More

by paul.fevold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas
Oct 15, 2025 -

Rick Hendrick Chevrolet Buick GMC responded

Hi Mr. Fevold, thank you for taking the time to leave a review for us at Rick Hendrick Chevrolet Buick GMC Richmond. We're happy we could meet your expectations and to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! We are always more than happy to assist you if anything else comes up. Take care!

October 10, 2025

I was in for a tire rotation and oil change and they were able to replace the tailgate release which was on a recall. Stanley was a great advisor and kept me updated through text. More

by Carytown.owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stanley
Oct 15, 2025 -

Rick Hendrick Chevrolet Buick GMC responded

Hi, thank you for taking the time to leave a review for us at Rick Hendrick Chevrolet Buick GMC Richmond. We're happy we could meet your expectations! Stanley has provided so many customer with great service and am proud that he took care of you in that same manner. Thank you, and have a fantastic day!

October 07, 2025

Ju"Wuan was great. Easy process, but pretty long. Pretty good deal. Love the car. More

by janet
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ju'Wuan Smith
Oct 10, 2025 -

Rick Hendrick Chevrolet Buick GMC responded

Hi Janet, We're glad to hear we that Ju'wuan delivered such a great experience for your purchasing a vehicle with Rick Hendrick Chevrolet Buick GMC Richmond! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

October 02, 2025

Very polite and professional, worked around my schedule even if it was after their hours More

by twnt9fan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jennifer, Mark , and multiple others including a financial manager
Oct 05, 2025 -

Rick Hendrick Chevrolet Buick GMC responded

Good Morning, thank you for taking the time to leave a review for us at Rick Hendrick Chevrolet Buick GMC Richmond. We're happy we could meet your expectations! Thank you again for the recommendation, and have an amazing day!

October 02, 2025

The service was excellent! I recently purchased a truck and the process was smooth, professional, and stress-free. We truly appreciate the great customer care and support thro More

by waddey_otis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juwan
Oct 05, 2025 -

Rick Hendrick Chevrolet Buick GMC responded

Good Morning, we are so pleased you enjoyed your visit and our team here at Rick Hendrick Chevrolet Buick GMC Richmond! We sincerely thank you for the positive review, and look forward to seeing you again soon!

October 01, 2025

All the staff was great especially Justin. He was very patient and understanding. I was a walk in client. And had done business here before with Omar. Every time I come back whether to buy a v More

by Mekia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin, Tamara and Omar
Oct 01, 2025 -

Rick Hendrick Chevrolet Buick GMC responded

Hi Mekia, we are so pleased to hear about your great visit with Justin and Rick Hendrick Chevrolet Buick GMC Richmond! Thank you for your wonderful review and high star rating. Thanks again for the recommendation, and have an amazing day!

September 30, 2025

Prompt and courteous service from service coordinator. video report of service completed by technician with explanation and recommendations was an excellent new feature. More

by jchastain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Burton
Oct 01, 2025 -

Rick Hendrick Chevrolet Buick GMC responded

Good Morning, thank you for taking the time to leave a review for us at Rick Hendrick Chevrolet Buick GMC Richmond Service Center. We're happy we could meet your expectations! We can't wait to see you again, have a great day.

September 30, 2025

My experience with the sales team was professional and easier than anticipated. I went to Hendrick to see 3 trucks from their inventory. Was show each one throughly, compared and then test drove the one More

by C_herncall
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Langsam
Oct 01, 2025 -

Rick Hendrick Chevrolet Buick GMC responded

Good Morning, we're happy you found our staff to be so supportive as well as your buying experience here at Rick Hendrick Chevrolet Buick GMC Richmond. Enjoy your new truck! We sincerely thank you again for the positive review and high star rating, we look forward to seeing you again soon!

September 28, 2025

Fabulous staff that keeps you informed and on time. Setting up a service appointment was easy. Their waiting room is huge, bathrooms clean and I appreciate the bottles of cold water available. More

by acregan52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Ortega
Oct 01, 2025 -

Rick Hendrick Chevrolet Buick GMC responded

Good Morning, we're happy to hear you had such a positive experience with our team and here at the Rick Hendrick Chevrolet Buick GMC Richmond Service Center! Thank you for taking the time to leave a review for us We do hope we can be of assistance in the future. Take care!

September 23, 2025

Service was great and vehicle was delivered on time and quickly, always a pleasure working with the service advisor. More

by chevyguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stanley McKay
Sep 24, 2025 -

Rick Hendrick Chevrolet Buick GMC responded

Hi Chevyguy, we are so pleased you enjoyed your visit with our Service Center here at Rick Hendrick Chevrolet Buick GMC Richmond! Thank you so much for your high rating and review for our team Stanley McKay, we will be sure to let him know. We're looking forward to your next visit with us!

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