
Rick Hendrick Chevrolet Buick GMC
Richmond, VA
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I am very impressed with the communication and responsiveness of the team from the service advisor to the technician. This was the first time I have received a walk around video of the diagnostic responsiveness of the team from the service advisor to the technician. This was the first time I have received a walk around video of the diagnostic work. I would highly recommend this dealer. More
Everyone that we dealt with at the dealership went out of their way to help us with our repairs and our purchase of a replacement vehicle. their way to help us with our repairs and our purchase of a replacement vehicle. More
WE DROPPED OFF OUR VEHICLE THAT NEEDED ATTENTION WITH THE CHECK ENGINE LIGHT. JEFF IN THE SERVICE DEPARTMENT, TOOK CARE OF MY WIFE'S VEHICLE AND ADDRESSED THE CHECK ENGINE LIGHT & ALSO TOOK CARE OF A RECALL CHECK ENGINE LIGHT. JEFF IN THE SERVICE DEPARTMENT, TOOK CARE OF MY WIFE'S VEHICLE AND ADDRESSED THE CHECK ENGINE LIGHT & ALSO TOOK CARE OF A RECALL THAT WAS ON THE VEHICLE. THE SERVICE REPAIRS WERE DONE LESS THAN HALF THE MY WORKDAY. THIS WAS OUR SECOND TIME BACK, AND WE WERE VERY HAPPY WITH THE SERVICE THE FIRST TIME AROUND. IF WE NEED ANYTHING ELSE DONE TO OUR CHEVOLET WE WILL BE CALLING JEFF BARTON & GOING BACK TO HENDRICK CHEVOLET. More
Jeff Barton is excellent to deal with. I have dealt with him since we bought our Vette. I like his demeanor, and he listens to my concerns. He is a great employee and person. Vince I have dealt with him since we bought our Vette. I like his demeanor, and he listens to my concerns. He is a great employee and person. Vincent did a video walk-around inspection, and videod the underneath of the Vette while it was on the lift. I enjoyed how he explained the tolerances with the brake pads, and pointed out other areas of importance. The videoing is a great idea, and I do not know when y'all started, but it is impressive. The detailing was fabulous. More
I worked with John Stoner at Rick Hendrick for the second time within 6 years. Easy to work with and great service. Very Friendly and I trust them for my needs. time within 6 years. Easy to work with and great service. Very Friendly and I trust them for my needs. More
I have been taken really good care of at Hendrick GMC. The team took good care of me at the time of sale, and that high level of care has continued for the past 10 years of service. I would highly recomme The team took good care of me at the time of sale, and that high level of care has continued for the past 10 years of service. I would highly recommend Hendrick Chevy/GMC to anyone. Come see for yourself! More
Came in to drop off car for service, 4 service writers with no one in front of them. Wasn't helped had to as for help, when I did was cut off while asking and told "gimme a second well be with you". That with no one in front of them. Wasn't helped had to as for help, when I did was cut off while asking and told "gimme a second well be with you". That service writer proceeds to help someone out in service. I ask agian, hey is there anyone who can just help me right quick im just dropping off a car? One of the four spoke up and said "well ve right with you". Then asked someone At a desk behind them to see if they can help me. At this time the young lady actually greeted me and acted accordingly. Which was great to see someone who actually cares. The other service writers who couldn't help me were all grown men by the way.. So dont take your car here , buy another brand so you dont have to deal with being brushed off. More