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Rick Hendrick Chevrolet Buick GMC

Richmond, VA

4.7
388 Reviews

12050 West Broad Street

Richmond, VA

23233

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Showing 388 reviews

August 29, 2025

Thomas my service advisor is always a pleasure to work with and provides 1st class service More

by Scottkidd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas
Sep 08, 2025 -

Rick Hendrick Chevrolet Buick GMC responded

Hi Scott, we strive for 100% satisfaction, and it is great to see you had such a positive experience with Thomas at Rick Hendrick Chevrolet Buick GMC Richmond Service Department. We appreciate your positive review and we look forward to your next visit! Take care!

August 29, 2025

I am very impressed with the communication and responsiveness of the team from the service advisor to the technician. This was the first time I have received a walk around video of the diagnostic More

by rkoochjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Mason
Sep 08, 2025 -

Rick Hendrick Chevrolet Buick GMC responded

Good Afternoon, thank you for taking the time to give us a 5 star review; we are happy to pass along your comments to Thomas Mason and the team here at Rick Hendrick Chevrolet Buick GMC Richmond Service Department! We're so glad that we were able to go above and beyond your expectations! Thanks again for the recommendation, and have an amazing day!

August 29, 2025

Everyone that we dealt with at the dealership went out of their way to help us with our repairs and our purchase of a replacement vehicle. More

by Florida man
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin Washington, Mike Palazzotto, Stan Mckay
Sep 08, 2025 -

Rick Hendrick Chevrolet Buick GMC responded

Hi Mr. Wodzenski, Your recommendation means so much to us and we're so happy to have earned it here at Rick Hendrick Chevrolet Buick GMC Richmond. I hope you, your wife and your fur baby made it back safely to Florida. Thank you again for taking the time to let the world know about your positive experience here at Rick Hendrick Chevrolet Buick GMC Richmond. Wishing you the best!

August 25, 2025

WE DROPPED OFF OUR VEHICLE THAT NEEDED ATTENTION WITH THE CHECK ENGINE LIGHT. JEFF IN THE SERVICE DEPARTMENT, TOOK CARE OF MY WIFE'S VEHICLE AND ADDRESSED THE CHECK ENGINE LIGHT & ALSO TOOK CARE OF A RECALL More

by dford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEFF BARTON
Sep 08, 2025 -

Rick Hendrick Chevrolet Buick GMC responded

Good Afternoon, Thank you for taking the time to share your positive and great experience with Jeff Barton and our Service Department here at Rick Hendrick Chevrolet Buick GMC Richmond! It's experiences like yours that really keep us motivated! Thank you again and looking forward to seeing you again! Have a fantastic day!

August 22, 2025

Jeff Barton is excellent to deal with. I have dealt with him since we bought our Vette. I like his demeanor, and he listens to my concerns. He is a great employee and person. Vince More

by Mark Grubbs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Barton, Vincent
Sep 08, 2025 -

Rick Hendrick Chevrolet Buick GMC responded

Mr. Grubbs, we are so pleased you enjoyed your visit to Rick Hendrick Chevrolet Buick GMC Richmond Service Department! We're also glad that Jeff Barton and our Service Team were able to go above and beyond your expectations! Thank you for taking the time to leave a review and looking forward to continuing great service to you here at Rick Hendrick Chevrolet Buick GMC Richmond. Have a great day!

August 12, 2025

I worked with John Stoner at Rick Hendrick for the second time within 6 years. Easy to work with and great service. Very Friendly and I trust them for my needs. More

by wdwpurplegirl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Stoner
Sep 08, 2025 -

Rick Hendrick Chevrolet Buick GMC responded

Good Afternoon, thank you for taking the time to leave a review for us at Rick Hendrick Chevrolet Buick GMC Richmond. So happy to hear that John Stoner meet your expectations and making your car buying experience so easy. Thank you again for continued business and trust in John as well as the team here at Rick Hendrick Chevrolet Buick GMC Richmond! If you ever need anything else from us, please feel free to give John or our a team a call or stop by. Have an awesome day!

August 09, 2025

I trust the service advisor and work done I feel that they have my best interest at hand More

by Cleonardjmu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stanley
Sep 08, 2025 -

Rick Hendrick Chevrolet Buick GMC responded

Good Morning, reviews like this give us motivation and help us ensure we provide high-quality care. We are pleased to hear the trust of your service advisor as well as you know Rick Hendrick Chevrolet Buick GMC Richmond has your best interest at hand. Thank you for taking the time to write a review. We appreciate your continued service and loyalty here at Rick Hendrick Chevrolet Buick GMC Richmond. Have a fantastic day!

August 06, 2025

I have been taken really good care of at Hendrick GMC. The team took good care of me at the time of sale, and that high level of care has continued for the past 10 years of service. I would highly recomme More

by david8911lew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Ortega
Sep 08, 2025 -

Rick Hendrick Chevrolet Buick GMC responded

Hi David, we strive for 100% satisfaction, and it is great to see you had such an amazing experience for the past 10 years at our Service Department here at Rick Hendrick Chevrolet Buick GMC Richmond! Thank you for taking the time to leave such a great review for us and Daniel Ortega at Rick Hendrick Chevrolet Buick GMC Richmond. We're happy to hear that we have met your expectations for 10 years and more to come! Have a great day!

August 06, 2025

Jennifer Davis was very informative and professional. Glad to have worked with her and the finance team. More

by jlowe
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jennifer Davis and Omar-finance
Sep 08, 2025 -

Rick Hendrick Chevrolet Buick GMC responded

Good Morning, thank you so much for your positive comments about Jennifer and our team here at Rick Hendrick Chevrolet Buick GMC Richmond! We're happy you found our staff to be so supportive during your experience. We sincerely thank you for the positive review, and look forward to seeing you again!

July 28, 2025

Came in to drop off car for service, 4 service writers with no one in front of them. Wasn't helped had to as for help, when I did was cut off while asking and told "gimme a second well be with you". That More

by colemanchristopher333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Negative rating
Sep 08, 2025 -

Rick Hendrick Chevrolet Buick GMC responded

Good Afternoon, We appreciate you taking the time to tell us about your recent visit. We never want our customer's experience to be less than exceptional, and are disappointed to hear how yours went. Here at Rick Hendrick Chevrolet Buick GMC Richmond, we are always looking for ways to improve; we appreciate your input. Again, Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

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