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Rick Hendrick Chevrolet Buick GMC

Richmond, VA

4.7
457 Reviews

12050 West Broad Street

Richmond, VA

23233

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Showing 457 reviews

December 23, 2025

The atmosphere was electric 😁 and my sales team was very helpful and friendly. I felt “special “ not like I was bothering someone! More

by dlawrence1512
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
William
Dec 25, 2025 -

Rick Hendrick Chevrolet Buick GMC responded

Hello Dlawrence1512, we appreciate you taking the time to leave us this feedback.

December 21, 2025

Getting ready for a day of Christmas shopping, my Terrain would not start. We got it jumped and I arrived at the dealership. The service team was wonderful and took care of replacing the battery. My day was More

by kathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stanley Mckay, John Berry
Dec 24, 2025 -

Rick Hendrick Chevrolet Buick GMC responded

Kathy, we're so glad that we were able to go above and beyond your expectations!

December 18, 2025

I had a great experience with the team here at Hendrick! They were very patient and had great deals on their cars. Tamara was my salesperson and we were blown away by her service. 10/10 experience I had a g More

by Imoni tobiyah
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Nolan, Mark, Tamara
Dec 20, 2025 -

Rick Hendrick Chevrolet Buick GMC responded

If you have any further questions, please give us a call. We're always happy to help!

December 16, 2025

I received an urgent alert on my truck regarding my transmission two days before leaving to go out of town. I immediately texted Daniel Ortega on a Friday afternoon. He told me to bring it in Saturday More

by lisa englehart
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Ortega
Dec 17, 2025 -

Rick Hendrick Chevrolet Buick GMC responded

Lisa Englehart, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Rick Hendrick Chevrolet Buick GMC Richmond.

December 15, 2025

Everyone on the Rick Hendrick team is friendly and professional—from the sales staff (Craig M) to the parts store to the service dept. (Jeff). I have purchased two used Corvettes from Hendrick and had More

by Scriptman6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
Dec 17, 2025 -

Rick Hendrick Chevrolet Buick GMC responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

December 12, 2025

Very helpful making appointments Love the videos sent on progress of vehicle maintenance while waiting More

by Rscheckler51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tamara
Dec 15, 2025 -

Rick Hendrick Chevrolet Buick GMC responded

Rscheckler51, we're so glad that we were able to go above and beyond your expectations!

December 11, 2025

Thank you for the professional service provided, seems you strive for excellence and I appreciate that. More

by eagle1385
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember
Dec 15, 2025 -

Rick Hendrick Chevrolet Buick GMC responded

Hello Eagle1385, thank you; we appreciate your feedback!

December 10, 2025

I am dissapointed that I had to pay $984 for labor on a shifter that has been replced twice. A shifter is not a consumable part. Its was replaced in 2020, then 2025 on a 2017 Acadia. I want some of my mone More

by tcooksctc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Ortega/ Advisor
Dec 11, 2025 -

Rick Hendrick Chevrolet Buick GMC responded

We appreciate you taking time to leave us a review and would love the opportunity to discuss your experience further. At your convenience please reach out to Donnie Adkins at 804-364-4500. We look forward to hearing from you soon.

December 08, 2025

Thanks the dealership is real clean seeing the area very good. It’s nothing bad to say about the dealership. More

by jimout2458
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John White service
Dec 11, 2025 -

Rick Hendrick Chevrolet Buick GMC responded

If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 08, 2025

Good customer service. Fair negotiations and a good deal. Process took too long. Started process to purchase a 2026 truck and pay outright/full amount at 11:00am and tru More

by RJ
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dylan
Dec 11, 2025 -

Rick Hendrick Chevrolet Buick GMC responded

Rj, we are so pleased you enjoyed your visit to Rick Hendrick Chevrolet Buick GMC Richmond!

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