Rick Hendrick Chevrolet Buick GMC
Richmond, VA
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The service department is great. Greeted me as I opened the door, placed a floor mat in my truck, kept me informed with needed repairs and had my truck back to me before lunch. Gre Greeted me as I opened the door, placed a floor mat in my truck, kept me informed with needed repairs and had my truck back to me before lunch. Great job and will come back for my next service. More
Wonderful service department! They serviced my car and got it done quickly! It was so clean when returned to me, they even used floor mat to protect my carpet. Will be back They serviced my car and got it done quickly! It was so clean when returned to me, they even used floor mat to protect my carpet. Will be back More
Rodolfo in the Service Dept was great. Cost of repair was ridiculous ! The problem was with the Navigation SIM Card. I relayed the problem while making the appointment. I am sure many o Cost of repair was ridiculous ! The problem was with the Navigation SIM Card. I relayed the problem while making the appointment. I am sure many of you have replaced your own Navigation SIM when updates come out and GM will mail them to you for about $100.00. My vehicle quit recognizing my card which from what I understand was a common issue on the 2019 Sierra Denali's. I have an extended warranty and initially thought this would be covered. Rodolfo contacted me and said that the warranty company would not cover the card. They quoted the cost and I did approve it because I wanted this annoyance behind me. The cost to replace this card was $700.00, that is ridiculous. Regardless of the quality of their service I will find someone else to do my service in the future as this was way over priced. More
I recently visited the Short Pump location and was very pleased with the customer service that I received. Troy, greeted me as soon as I walked in and was very helpful. pleased with the customer service that I received. Troy, greeted me as soon as I walked in and was very helpful. More
Stanley and the Team at Rick Hendrick have always helped me and my family with our vehicles. Have never had an issue that they can’t resolve in a timely manor! me and my family with our vehicles. Have never had an issue that they can’t resolve in a timely manor! More
Everyone at this dealership was nice, helpful, and especially patient. The person that helped me was named Ashley Gonzalez and I was very satisfied with her customer service, I recommend this dealersh especially patient. The person that helped me was named Ashley Gonzalez and I was very satisfied with her customer service, I recommend this dealership. More