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Rick Hendrick Chevrolet Buick GMC

Richmond, VA

4.8
330 Reviews

12050 West Broad Street

Richmond, VA

23233

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Showing 330 reviews

January 21, 2024

The service department is great. Greeted me as I opened the door, placed a floor mat in my truck, kept me informed with needed repairs and had my truck back to me before lunch. Gre More

by extremerichmond.stanley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan and Donald
Jan 23, 2024 -

Rick Hendrick Chevrolet Buick GMC responded

Extremerichmond.stanley, we're so glad that we were able to go above and beyond your expectations! We hope to be of service to you again in the future. Best wishes, Rick Hendrick Chevrolet Buick GMC Richmond

January 14, 2024

Wonderful service department! They serviced my car and got it done quickly! It was so clean when returned to me, they even used floor mat to protect my carpet. Will be back More

by Carguy7618
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel and Jeff
Jan 16, 2024 -

Rick Hendrick Chevrolet Buick GMC responded

Thank you for sharing your positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

December 29, 2023

Rodolfo in the Service Dept was great. Cost of repair was ridiculous ! The problem was with the Navigation SIM Card. I relayed the problem while making the appointment. I am sure many o More

by profitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rodolfo
Jan 02, 2024 -

Rick Hendrick Chevrolet Buick GMC responded

Hi Profitt, I'm sorry to hear about your frustrations. We don't have a Rodolfo here at Hendrick Richmond. Would you please give us a call at 804-364-4500 and ask for Donnie Atkins in service.

Jan 02, 2024 -

profitt responded

I am sincerely sorry for directing this review to you it was meant for Rick Hendrick GMC Duluth GA.

December 18, 2023

I had to go there for a part for my car. When I entered I was greeted right away. They were very helpful. I will be returning. More

by Jeff baker
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Troy Turner
Dec 20, 2023 -

Rick Hendrick Chevrolet Buick GMC responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

December 16, 2023

The service visit was fast and friendly. Warm welcome and quick visit for my Silverado. More

by extremerichmond.stanley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan, Donnie
Dec 19, 2023 -

Rick Hendrick Chevrolet Buick GMC responded

Extremerichmond.stanley, thank you for sharing your positive experience! We're happy you found our staff to be so supportive during your experience here at Rick Hendrick Chevrolet Buick GMC Richmond.

December 13, 2023

Fantastic service Daniel helped every step of the way. He made the process very smooth and easy More

by kendallene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Ortega
Dec 14, 2023 -

Rick Hendrick Chevrolet Buick GMC responded

Kendallene, thank you for your kind review; we are happy to pass along your comments to the team here at Rick Hendrick Chevrolet Buick GMC Richmond! We do hope we can be of assistance in the future. Take care!

December 12, 2023

I recently visited the Short Pump location and was very pleased with the customer service that I received. Troy, greeted me as soon as I walked in and was very helpful. More

by serenityhenry1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Turner
Dec 14, 2023 -

Rick Hendrick Chevrolet Buick GMC responded

Thank you again for taking the time to let us know how we did. We are always more than happy to assist you if anything else comes up. Take care! We hope you have a great day!

November 28, 2023

Stanley and the Team at Rick Hendrick have always helped me and my family with our vehicles. Have never had an issue that they can’t resolve in a timely manor! More

by jordan100001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stanley, Thomas, Karl
Dec 01, 2023 -

Rick Hendrick Chevrolet Buick GMC responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

November 28, 2023

Had my car serviced here and they did a great job! Very friendly and easy to work with! I highly recommend! More

by Lpalmore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service team
Dec 01, 2023 -

Rick Hendrick Chevrolet Buick GMC responded

Lpalmore, we're happy you found our staff to be so supportive during your experience here at Rick Hendrick Chevrolet Buick GMC Richmond.

November 04, 2023

Everyone at this dealership was nice, helpful, and especially patient. The person that helped me was named Ashley Gonzalez and I was very satisfied with her customer service, I recommend this dealersh More

by Lester Martinez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashley Gonzalez
Nov 08, 2023 -

Rick Hendrick Chevrolet Buick GMC responded

Lester Martinez, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please give us a call. We're always happy to help!

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