Rick Hendrick Chrysler Dodge Jeep RAM Duluth

NO TAG 6 MONTHS LATER This has to be the worst customer service dealership in the history of car dealerships!!!!!!!!!! No one wants to answer my calls and return call back This has to be the worst customer service dealership in the history of car dealerships!!!!!!!!!! No one wants to answer my calls and return call backs and still not able to get a tag after 6 months!!! They didn't mind blowing my phone up when I got the approval !! Buyer beware!!!!!!!! More

No Bluetooth I walk in for a used truck hrs later I walked out with a 2017 Dodge ram,my only problem was that it was sold and told to me that it was Bluetooth read I walk in for a used truck hrs later I walked out with a 2017 Dodge ram,my only problem was that it was sold and told to me that it was Bluetooth ready,after several days I noticed it didn't have bluetooth.now that sucks,the aux sucks .so I'm wondering now will they put on in my truck since it was told and sold to me as having it. More

Please learn from my mistake! I recently moved to Georgia and needed to find a Jeep dealership for service on my 2015 Grand Cherokee. Despite low ratings, I gave Rick Hendrick Chry I recently moved to Georgia and needed to find a Jeep dealership for service on my 2015 Grand Cherokee. Despite low ratings, I gave Rick Hendrick Chrysler Dodge Jeep RAM in Duluth a chance. I explained to the service advisor that I have had many problems with my vehicle since buying it new (18k miles ago). I also preemptively expressed concerns about the quality of service I had received at other Jeep dealerships in the past. Nevertheless, I dropped off my vehicle for a few warranty-covered issues plus an oil change & tire rotation. I paid in full and retrieved my “repaired” vehicle 4 days later. I found it odd that they didn’t put a new sticker on my windshield that would indicate when my next oil change was due. This led me to check the tires. My driver’s side rear tire was brand new. I had just installed it a few weeks earlier. There it was, right where it was when I dropped off the vehicle. So then I checked my dashboard messages. The vehicle showed 48% until the next oil change was due. In short, they took my money and never performed the services that they claimed were done. That is called FRAUD! I expressed utter disbelief. The service advisor was obviously embarrassed. I told her that management should be aware of this situation because who knows how many other customers pay for service(s) that are not actually completed? Besides, someone there in the service department is being dishonest. I wanted to game-plan for my return. I anticipated a call from, at a minimum, the Service Manager. I expected their shop foreman or lead technician to be the one to service my vehicle. And, of course, I expected a refund. Several days later... when I could only reach the voicemail for the service advisor I was dealing with... I decided to try and reach the General Manager (Todd Reed). I was by the “operator” told that he: wouldn’t be in until noon, doesn’t have voicemail at his desk, and the dealership is not authorized to share his email address with customers. So then I was transferred to the Service Manager. I only got his voicemail. I suppose it is wise to be well-insulated when customer service is so poor. Do yourself a favor and learn from my mistake. There is a reason why this place gets such horrific ratings. More

Awesome Experience Kneico Daniels provided great customer service. He was friendly, respectful, and patient. He worked out a Great Deal we could not refuse!! My husban Kneico Daniels provided great customer service. He was friendly, respectful, and patient. He worked out a Great Deal we could not refuse!! My husband and I are new proud owners of a 2016 Dart! More

Horrible place - don't do business here This place is horrible. If you are looking to wait to be helped for several hours and are looking to be in a state of confusion the entire time you're This place is horrible. If you are looking to wait to be helped for several hours and are looking to be in a state of confusion the entire time you're looking for a car, then this is the place for you to be. We have to come here over 5 separate times just to complete our purchase. The staff here are all over the places INCLUDING THE FINANCE MANAGERS. The salespeople don't know anything and the finance department doesn't give you any information on the status of your purchase. I would never recommend this place to anyone - unless of course you were getting a free car and even then i don't know if i would put my worse enemy through this. Please turn around and run. More

Awesom Sha'ron Hester was very informative on helping me chose a vehicle in my price range and the things I need to do in order to get the one I want. She wa Sha'ron Hester was very informative on helping me chose a vehicle in my price range and the things I need to do in order to get the one I want. She was very professional and knowledgeable. I would recommend her to anyone that is looking to purchase their dream car! Awesome service! More

Worst car buying experience ever I bought a Chrysler 300 & it broke down 45 days after me driving in off the lot. They told me it's not covered in the warranty, and they are refusing I bought a Chrysler 300 & it broke down 45 days after me driving in off the lot. They told me it's not covered in the warranty, and they are refusing to fix the car. More

Great 5 star service from 2 great guys!!! Lance Chapin was extremely helpful. I needed immediate service and didn't have an appointment but he managed to get me in, take care of my vehicle in Lance Chapin was extremely helpful. I needed immediate service and didn't have an appointment but he managed to get me in, take care of my vehicle in a very timely manner at the best rate possible. Mr. Chapin and Charles Johnson I'm the inventory dept were extremely friendly and helpful in educating me on the service needed for my vehicle. I highly recommend Rick Hendrick CDJR for anyone who would like to have a positive experience the first time around. More

Searching for a new whip. This was most professional dealership that I have visited while car searching. From the time you enter until leaving. Shane Miller was my sales person This was most professional dealership that I have visited while car searching. From the time you enter until leaving. Shane Miller was my sales person and his positive energy helped ease my mind. He asked me to trust that he would do everything that he could to help and he went above and beyond. I have never met a more down to earth person. He definitely had my best interest. If you are in need of a car ask for SHANE MILLER. More