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Rick Hendrick City Chevrolet

Charlotte, NC

5.0
1,179 Reviews

5101 E Independence Blvd

Charlotte, NC

28212

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1,179 Reviews of Rick Hendrick City Chevrolet

March 23, 2022

Very poor customer service! They do not honor thier own warranty, nor do they honor manufacturers warranty. Avoid this dealership! More

by JeffB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott
Mar 25, 2022 -

Rick Hendrick City Chevrolet responded

Jeff--Thank you for your comments. I have spoken with our service manager, Travis Boone. He has since left you a message to discuss your experience and speak to you about a loaner vehicle. It is our goal to ensure your complete satisfaction, so we do hope that you would give Travis the opportunity to make things right. If you would please return his call at 704-566-7305. Thanks. Nikki Potter--Internet Marketing Manager

Mar 25, 2022 -

JeffB responded

When is the best time to call Travis. Thank you for responding-jb

March 22, 2022

We had a little communication issue when we picked up our vehicle. The dealership immediately corrected the issue & made it right! More

by AN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tripp
Mar 24, 2022 -

Rick Hendrick City Chevrolet responded

AN --Thank you for your comments. We appreciate your taking the time to review us and rate us 5 stars! Thank you so much for giving us the opportunity to make things right. We're not always perfect, but we do try to "right the wrong" should that occur. We're here if you need anything. Thank s. Nikki Potter--Internet Marketing Manager

March 21, 2022

Entire Staff did an incredible job handling my trade and helping me get into a 2022 Silverado. Kept me updated and everyone I worked with throughout the whole process was very professional! Top notch servic More

by mrobbi514
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taylor Earnheart
Mar 24, 2022 -

Rick Hendrick City Chevrolet responded

mrobbi514 --Thank you for your comments. We appreciate your taking the time to review us and rate us 5 stars! Thank you also for recognizing Taylor Earnheart on a job well-done. We'd also love it if you would kindly take a moment to review Taylor on Cars.com and Cargurus. We are here if you need anything. Thanks. Nikki Potter--Internet Marketing Manager

March 08, 2022

Alexis Daniels is amazing! I contacted her in hopes to find our perfect 2022 Chevrolet Tahoe. I was very specific in what trim, color, options, and specifications, and she not More

by schampion0824
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexis Daniels
Mar 10, 2022 -

Rick Hendrick City Chevrolet responded

schampion0824 --Thank you for your comments. We appreciate your taking the time to review us and rate us 5 stars! Thank you also for recognizing Alexis Daniels on a job well-done. I know personally that Alexis would really appreciate it if you'd also take a moment to review her on Cargurus and Cars.com. We are here if you need anything. Thanks. Nikki Potter--Internet Marketing Manager

February 16, 2022

I can’t say enough about Chris Morgan and the team at City Chevrolet. I met Chris one morning to take a look at a new Suburban. I was in a hurry to buy one but they are in very short supply. As luck wou More

by Eric F.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Morgan
Feb 17, 2022 -

Rick Hendrick City Chevrolet responded

Eric--Thank you for your comments. We appreciate your taking the time to review us and rate us 5 stars! Thank you also for recognizing Chris Morgan on a job well-done. I know personally that Chris would really appreciate it if you’d also take a moment to review him on Cargurus and Cars.con. We are here if you need anything. Thanks. Nikki Potter--Internet Marketing Manager

February 16, 2022

Very informative and let us take us much time as we needed to make a decision. More

by John 42
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark and jenne
Feb 17, 2022 -

Rick Hendrick City Chevrolet responded

John--Thank you for your comments. We appreciate your taking the time to review us and rate us 5 stars! We also love it if you would kindly take a moment to review us on Cargurus and Cars.com. We're here if you need anything. Thanks. Nikki Potter--Internet Marketing Manager

February 16, 2022

I purchased a 2019 Corvette. My salesperson, Alexis Daniels, was very easy going and very professional. I would highly recommend asking for Alexis! More

by Jane_daniels
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexis Daniels
Feb 18, 2022 -

Rick Hendrick City Chevrolet responded

Jane --Thank you for your comments. We appreciate your taking the time to review us and rate us 5 stars! Thank you also for recognizing Alexis Daniels on a job well-done. I know personally that Alexis would really appreciate it if you'd also take a moment to review her on Cargurus and Cars.com. We are here if you need anything. Thanks. Nikki Potter--Internet Marketing Manager

February 15, 2022

Mark C was amazing. He made sure my experience at the dealership was nothing but amazing More

by kristy_gowan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark C
Feb 17, 2022 -

Rick Hendrick City Chevrolet responded

Kristy --Thank you for your comments. We appreciate your taking the time to review us and rate us 5 stars! Thank you also for recognizing Mark Chaykovskiy on a job well-done. I know personally that Chris would really appreciate it if you'd also take a moment to review him on Facebook and Cars.com. We are here if you need anything. Thanks. Nikki Potter--Internet Marketing Manager

January 31, 2022

Love the team at Rick Hendrick City Chevrolet! Just took delivery of a beautiful new 2022 Tahoe. Thank you to Alexis Daniels for a fabulous delivery, Ameth in Finance, Andy Snyder on the desk, Todd Moyer w More

by LoriMarCollies
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexis Daniels, Ameth, Todd Moyer, Andy Snyder, Chris Boones
Feb 02, 2022 -

Rick Hendrick City Chevrolet responded

Lori--Thank you for your comments. We appreciate your taking the time to review us and rate us 5 stars! Thank you also for recognizing Alexis Daniels and our team on a job well-done. I know personally that Alexis would really appreciate it if you also took a moment to review her on Cars.com and Cargurus. We are here if you need anything. Thanks. Nikki Potter--Internet Marketing Manager

January 26, 2022

Alexis Daniels has been so great to work with! She is quick to respond and patient with all of the changes of mind that I have had. I will be recommending her to anyone thinking of buying a car. She has More

by Courtney M.
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Alexis Daniels
Jan 28, 2022 -

Rick Hendrick City Chevrolet responded

Courtney--Thank you for your comments. We appreciate your taking the time to review us and rate us 5 stars! Thank you also for recognizing Alexis Daniels on a job well-done. I know personally that Alexis would really appreciate it if you’d also take a moment to review her on Cars.com and Cargurus. We are here if you need anything. Thanks. Nikki Potter--Internet Marketing Manager

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