Rick Hendrick Jeep Chrysler Dodge Ram FIAT

The best service ever!!! We were on a trip to Charleston when our truck overheated and it turned out we needed a new water pump and Tony Johnson in the service department took We were on a trip to Charleston when our truck overheated and it turned out we needed a new water pump and Tony Johnson in the service department took our information and then proceeded to help us. He was so very nice and professional and provided such excellent service that we were very pleased! We usually deal with Lustine dodge in Woodbridge Va but this service tops theirs 1000 percent!!! Thank you Mr. Johnson! You made a hard trip very nice! More

Tony Johnson was the service adviser for my Fiat each of my last 2 visits. I was very pleased with Tony. He kept me in the loop every step of the way and was alw was the service adviser for my Fiat each of my last 2 visits. I was very pleased with Tony. He kept me in the loop every step of the way and was always very nice and professional, He made my whole experience effortless. Each interaction with Tony continually amazed me as he never strayed from the best service experience I've ever had...that's very rare in today's time. Outstanding job Tony Johnson! More

Service Department is fantastic Unfortunately I've had a lot of problems with my fiat but Tony Johnson has been an absolute pleasure to work with. He always does his best to get m Unfortunately I've had a lot of problems with my fiat but Tony Johnson has been an absolute pleasure to work with. He always does his best to get me in there when I have an emergency and he is excellent at responding to my emails in a timely fashion. More

Thanks for your assistance Eric Duncan! If are looking for quick no hassle service when buying your next vehicle, go see Eric Duncan. Plain talk is easy understood and that is exactly what I If are looking for quick no hassle service when buying your next vehicle, go see Eric Duncan. Plain talk is easy understood and that is exactly what I was looking for. No " flash sales speech " just plain good sales man. Thanks Eric for your assistance in the purchase of my 2016 Jeep! More

Great experience! Got me in for a TSB with no appointment. Minimal time to wait. The dealership is very clean, with plenty to keep you busy while you wait. All the staf Got me in for a TSB with no appointment. Minimal time to wait. The dealership is very clean, with plenty to keep you busy while you wait. All the staff is very friendly. More

Excellent experience My vehicle was brand new- less than 5k miles. When a warning light came on- & I called the 800# & was told to take it to the closest dealer immediatel My vehicle was brand new- less than 5k miles. When a warning light came on- & I called the 800# & was told to take it to the closest dealer immediately- I was pretty upset! Although they were busy- seeing how upset I was- the service manager spoke to us right away. (It was a Sat before a holiday) I needed my entire transmission replaced! I was floored! And- they didn't have the part! They couldn't have done a better job of taking care of me. They gave me a loaner- said they would find & get the closest part- and try their best to get it done as quickly as possible as I had travel plans. Candace in customer service called me daily to give me updates- I had my car back- washed& detailed Wednesday!! I ve been watching the Chrysler 200 website- and there are others that this has happened to- that have either waited 2+ months OR been back multiple times.... I waited to post ( sorry folks) I wanted to drive the car- so very pleased!! Telling everyone to go there!! More

A few good people a few not so good. You have two great salesperson Brian Smith and Jennifer Riley and an awesome mechanic, Shane Green..I have been in a lot of times with my Dodge Grand You have two great salesperson Brian Smith and Jennifer Riley and an awesome mechanic, Shane Green..I have been in a lot of times with my Dodge Grand Caravan. I always get great service from Jennifer and Brian. Shane Green goes above and beyond also. I don't understand though when I bring my van in and have to leave it overnight I can't have a loner car because all the cars are out to flood victims...I am for taking car of disasters but someone should have increased your number of cars you have for this reason...What about taking care of your customers who have everyday emergencies? Do we not matter... More

Ecstatic Courtesy, knowledge, and meeting your needs are paramount at this location. Will definitely buy again from here! All individuals we interacted with we Courtesy, knowledge, and meeting your needs are paramount at this location. Will definitely buy again from here! All individuals we interacted with were all of the above mentioned attributes. Again, great job and wonderful experience. More

The people I dealt with. I am a huge fan of customer service and I must say Michael and Teresa went above and beyond. My boys was so mixing up and he would just smile and say I am a huge fan of customer service and I must say Michael and Teresa went above and beyond. My boys was so mixing up and he would just smile and say they are ok. I love his spirit and smile. If I had to do it all over again it would be him, he did not push me at all. If I must say he was the best match for me and my family. Let's not forget mark also just amazing people. Thank you thank you thank you. More

Very fast service went in to have a new fod key programmed for my minivan and Tony Johnson was very helpful i was surprised how fast they got it done i was in and out i went in to have a new fod key programmed for my minivan and Tony Johnson was very helpful i was surprised how fast they got it done i was in and out in no time very fast service. More