Rick Hendrick Toyota Sandy Springs

So helpful! My husband and I loved our experience at Rick Hendrick Toyota Scion. We had gone to a different Toyota dealer earlier that day and were disappointed a My husband and I loved our experience at Rick Hendrick Toyota Scion. We had gone to a different Toyota dealer earlier that day and were disappointed at the lack of help and attention to what we were saying our wants were. We decided to take the drive to Sandy Springs because of all the positive things we had heard about this dealership. Best decision we made! From the moment we got there, the experience was completely different. Everyone was very pleasant and actually listened to what we wanted out of a vehicle. Within a few minutes we were taking test drives with Tresphor, our awesome salesman. We found the car we loved (a Prius V) then the financial portion started, and that made a huge impression on us. We were trying to trade in my husband's car from his previous marriage that he was extremely upside down on... and it didn't help that his credit isn't at a very good place right now. Tresphor and the financial department were very patient and ran so many different scenarios for us to make sure we got the numbers we were comfortable with. From here we met with Julian to do all the paperwork for the purchase. He was such a pleasure to have helping us make decisions on maintenance packages based on our needs and made all the paperwork painless. I cannot say enough good things about our visit. I'm so glad we decided to make the drive to see what all the hype was about, they did not disappoint! More

Great friendly service I was very impressed on how they really wanted me to be happy with my purchase and made me feel like one of the family 😄 I was very impressed on how they really wanted me to be happy with my purchase and made me feel like one of the family 😄 More

Best place EVER to buy your new car! I personally drove over 8 hours to purchase my car from them. Cranston Kelley is the best salesman ever and the only reason I used them. Everyone ther I personally drove over 8 hours to purchase my car from them. Cranston Kelley is the best salesman ever and the only reason I used them. Everyone there goes out of their way to make your car buying experience easy and personal. More

Great Personal Assistance I went to Rick Hendrick Toyota in Roswell, Ga. Cranston Kelley was so helpful!! I would definitely recommend him. He was very personable and tried to I went to Rick Hendrick Toyota in Roswell, Ga. Cranston Kelley was so helpful!! I would definitely recommend him. He was very personable and tried to get me the best deal possible. More

My new vehicle purchase I was given a great deal on my trade in and the new vehicle I purchased. The people are kind, friendly and helpful. I enjoyed my experience. I was given a great deal on my trade in and the new vehicle I purchased. The people are kind, friendly and helpful. I enjoyed my experience. More

Great customer service Shaka was my salesperson who was very attentive and got thinks handled quickly. There is nothing worse than to spend an entire day trying to complete Shaka was my salesperson who was very attentive and got thinks handled quickly. There is nothing worse than to spend an entire day trying to complete a car purchase!!The dealership itself was very friendly and furnishing food for customers was that extra special touch. The entire staff was very professional and I felt their customer service was above average. Thank You to everyone involved with me getting in out quickly with my new 2017 4-Runner!! More

Great Dealership! Visit: 03242017 @ 1730 Purchase: 2016 Toyota 4Runner SR5 My initial experience with Rick Hendrick Toyota Scion was not an enjoyable one. The fir Visit: 03242017 @ 1730 Purchase: 2016 Toyota 4Runner SR5 My initial experience with Rick Hendrick Toyota Scion was not an enjoyable one. The first salesman that greeted me insisted on only showing me one vehicle and then wanted to run my credit. I told him I did not want to run my credit until I found the vehicle that I was completely happy with. I told him I couldn't make my decision being only showing one vehicle. Growing frustrated with him I was preparing to leave. I felt like he was taking advantage of my situation because I was a woman with two children who he believed had minimal car buying experience. Until I met David Ly. David was amazing from the start. By this time it was already 8 o'clock and my children were growing tired, he offered them refreshments and was more then willing to show me the entire inventory of 4Runners which I had drove over an hour to see. Acworth to Sandy Springs. After David help me find the right car for my family's needs, he was on the ball about getting everything done promptly. By this time it was 11 o'clock and I was unable to close my deal he was able to get the vehicle loan to me for 3 days until I could return that following Sunday to complete the paperwork. He introduced me to Samuel Gattuso* (spelling) who helped make the 4 runner all mine!! Samuel was single-handedly the most efficient and honestly trustworthy finance person I've ever dealt with. He got us an 8.**%Apr on a 35k loan. He was willing to run different requests with banks to find the right and best deal for us! We are so pleased and will be back to upgrade my husbands Toyota Tundra! More

Fascinating experience I had a very positive experience with salesperson Matt, he reviewed my list of needs I wanted in a vehicle and proceeded with ease to locate my vehicl I had a very positive experience with salesperson Matt, he reviewed my list of needs I wanted in a vehicle and proceeded with ease to locate my vehicle of choice. The entire shopping & sales experience was very much appreciated. Fantastic experience! More

Seller and Manager was great! BUT NOT FINANCE DEPARTMENT!! I have purchased a vehicle in last month the payment was due 3.27.2017. However, I still have not receive the payment bill or welcoming letter as of I have purchased a vehicle in last month the payment was due 3.27.2017. However, I still have not receive the payment bill or welcoming letter as of today. In order for me to register setf.com (carpaymentwebsite), I need to have an account number which can be found from welcoming letter or payment bill. On 3.24, Winston from finance department have called me and requested couple documents that he need to receive it from me, so I sent it on that day. My question is, why are you guys asking me to send the required document 3 days before my payment is due? Don't you guys think this is late process? Due to this cause, my bill is backed up, this is the reason why I did not receive the bill payment or welcoming letter. I have talked with one of staffs from setf and according to them, they cannot find my information from their system is because the finance department from dealer shop have not posted anything on their system yet. Therefore, I called the dealer shop and requested to speak with finance department. According to Carry, the finance director, told me to come to their shop and pay the bill or give my card number so they can take the money out from by bank account. I honestly don’t trust anyone that means I do not want to share my card number through the phone. I was trying to explain to her on the phone that I did not receive the bill payment from them due to this reason, I couldn't pay this bill . I just don't like the fact they are trying to blame on me not getting the bill even though it is 100% their fault. Carry also even said " I DO NOT NEED TO AND I DON"T WANT TO LISTEN TO YOU. YOU NEED TO COME TO THE SHOP AND PAY THE BILL OR GET THE LATE PENALTY FEE" THIS IS VERY UNPROFESSIONAL WAY TO TREAT THE CUSTOMER. Going there and pay the bill is really doesn't matter for me. BUT, the way she said was very rude!. I honestly don't think she is the right person to have a position at that place. I wish I can give 0 star! More

Great Experience Mitch and Sammy made this a great experience for us. I would recommend them if you are looking for a Toyota. I would go back to them for more vehicl Mitch and Sammy made this a great experience for us. I would recommend them if you are looking for a Toyota. I would go back to them for more vehicle purchases More