Rick Hendrick Toyota Sandy Springs

Most unapologetic people in the world. A couple hours ago I just had my first (and most likely last) experience with Rick Hendrick Toyota Scion Sandy Springs service department. It started A couple hours ago I just had my first (and most likely last) experience with Rick Hendrick Toyota Scion Sandy Springs service department. It started off with a literal bang when the door to the service bay slammed down on the bed of my truck. Let me explain. I was waiting in line in my truck just outside the service area. There was a vehicle just inside the door so I was sitting back and waiting my turn. I see the vehicle in front of me move out of the way so I pull up and the door opens to allow me to pull in. But when I look inside and I can see another car sitting ahead of me. Now I drive a full size Chevy 4x4 truck and it's long and it's up there a little. Now this guy inside motions me in, I motion to him that my truck is longer than the space he wants me to pull into, but he just waves me ahead. So I pull in with about 2 feet of my truck still hanging out the door (and obviously I'm higher than the sensor). I'm sitting there and this same guy walks up and asks "What can we do for you today" when all of a sudden BAM, down comes the door across the bed of my truck. I'm shouting "What the xxxx" and this dude is just standing there looking at me. Then all these other guys are standing around with no clue what to do until someone told this guy to stand in the way of the door sensor. I'm still sitting in my truck dumbfounded and some loser looks at me and says "The door has four inches of rubber, it 'probably' didn't hurt anything". Probably? Does anybody run over and look? Does anyone come over and apologize? No. I guess that Rick Hendrick employees are taught not to say "I'm sorry". Because I received no apology from the guy who was responsible. So now we pull my truck all the way in and I'm standing there waiting and now nobody wants to talk to me. Finally some poor guy who hadn't been there for the door thing walks up and asks if he can help me. I just about exploded on this poor man who had nothing to do with this. He apologized but he didn't even know what for! Finally I got to Nicole (My service rep) who was very nice and very apologetic (but she had nothing to do with the incident). I figure things will be better now, but then we determine that even though I had purchased an oil change program when I bought my truck at this same dealership, it wasn't in the system. Amazing how I got the card for it and everything but, it's not in the system so she has to put everything in. Overall it took 20 minutes to do something that should have taken 5 and I'm still furious about the door slam and NOBODY GAVE A xxxx! Crap like that never happens when my wife takes her BMW in for service. I want my money back that I paid for the Oil Change program because I refuse to bring my truck back to them ever again. More

They fixed their mistake and car looks great! Incredibly unprofessional behavior from Sandy Springs Toyota, I took my Sequoia in for a detail and they put some kind of chemical on the wheels and n Incredibly unprofessional behavior from Sandy Springs Toyota, I took my Sequoia in for a detail and they put some kind of chemical on the wheels and now I have pretty horrible looking stains on my rims. When I went back to talk to them about it, two associates assured me everything would be taken care of and apologized for the problem. Then the manager, Andy, came out and basically said I must have driven through acid and that it wasn't from them at all. Of course it wasn't like this before I had the car cleaned and it is pretty obvious it was from something sprayed on it. We spoke for a bit and he assured me that he would contact his rep and get back to me. After about a week and not hearing anything back i decided to call and see what was going on. 3 messages and not even a returned call. In the meantime, I have contacted a few other companies including another Toyota service shop and they explained that they use brake dust cleaner and if you leave it on too long or the concentration is too thick it can cause staining. The guy was very professional and said unfortunately he does see it happening from time to time and recommended I take it back to the place that cleaned it and have them fix the problem. I called again this evening asking why nobody has contacted me back and the original associate I spoke with said "I need to wash my hands of this situation." I simply asked him why nobody has returned my call to even try to resolve this situation. He said he would again leave a message for Andy the manager. Really disappointing behavior and my advice to NEVER use this service center. Again Sandy Springs Toyota off Roswell Rd. Very unprofessional and a total lack of concern for their clients. Feel free to share with anyone and EVERYONE! Looking at some of the reviews on YELP I guess i shouldn't be surprised :-( -------------------------------- UPDATE -------------------------------- Kudos to Rick Hendrick Toyota service. They have apologized and fixed the problem. Glad to continue to be able to work with these guys! More

DHRUV PATEL IS THE MAN!!! I WOULD HIGHLY RECOMMEND HIM! HE GAVE ME THE BEST DEAL OUT THERE. HE LITERALLY GAVE ME THE BEST DEAL COMPARED TO THE OTHER DEALERSHIPS. GO SEE HIM AND I WOULD HIGHLY RECOMMEND HIM! HE GAVE ME THE BEST DEAL OUT THERE. HE LITERALLY GAVE ME THE BEST DEAL COMPARED TO THE OTHER DEALERSHIPS. GO SEE HIM AND GET THE CAR YOU WANT WITH THE BEST PRICE(LITERALLY). More

Unprofessional I went to buy a car. I knew what I wanted, but Moses and Scott tried to convince me to get a downgrade car. Jeff Johnson was so helpful. Everyone must I went to buy a car. I knew what I wanted, but Moses and Scott tried to convince me to get a downgrade car. Jeff Johnson was so helpful. Everyone must do business with Jeff Johnson- professional and a great person. Scott Morris- Sales Manager did not honor my true car certificate and tried to trick me and changed the car from a SE to an LE. Go buy a car at Avis Rental, once the get 25,000 to 35,000, they sale the cars and they do have 2015. It's too noisy at the dealership when you are purchasing big ticket items(car), you have to be able to concentrate and not hear employees conversation that are not professional. More

Nicole Delaigle Service Advisor Great service writer, prompt courteous service, got me in and out even with the additional brake service needed. provided shuttle service. As well as Great service writer, prompt courteous service, got me in and out even with the additional brake service needed. provided shuttle service. As well as a wash More

Only went there cause they had the car I wanted A sales rep contacted me after I used True Car to look up the car I wanted to see how much of a discount I could get through my company, Loius Thompso A sales rep contacted me after I used True Car to look up the car I wanted to see how much of a discount I could get through my company, Loius Thompson was his name, this gentleman literally had to look at the specs sheet every time I asked a question or had to ask someone else. One of the finance managers, Scott short guy with brown gelled hair, flat out told me "I hate True Car" keep in mind the True car employee discount for my company was the only reason I started looking for a car to buy, then they tried to give me 1000 less for my trade in because their appraisal guy couldn't figure out how to put the top down on my trade in. Moses, another finance manager, was able to get the price down to where I felt I was getting a good deal. More

New4runner purchase After a rough start getting correct information & pricing ,Jeff Johnson & Danny Jackson stepped in,corrected the situation and made my experience a go After a rough start getting correct information & pricing ,Jeff Johnson & Danny Jackson stepped in,corrected the situation and made my experience a good one. I purchased a new 4 Runner with all of the options I was looking for at a very good price. I have no hesitation in strongly recommending them. More

do NOT use nicole the service representative- i was standing close by when a mechanic came out and informed nicole that he could repair an item on a car.. nicole argued with the mechanic and told i was standing close by when a mechanic came out and informed nicole that he could repair an item on a car.. nicole argued with the mechanic and told him she was telling the customer the item had to be replaced and not repaired-i was astonished that the mechanic gave into her and stood quietly by nicole as she informed the customer authoritatively that the item had to be replaced. i told the service manger what i overheard and he shook his head as if not surprised and said he would talk to her but she is still there- she will tell u also to replace your windshield wipers when they are still good and working-this happened to me earlier and my wipers were quite new so i refused them. she is a high producer of sales for the dealership which is why they keep her-she has a lot of confidence,quite chatty . i do use this dealership and am happy with them but i avoid nicole so i am not sold things i dont need for her profit .so unless you want to buy parts you dont need, avoid nicole and use the other representatives that have your wallet and best interest in mind . More

Mythbusting Positive Car Dealer We were searching for a car for our granddaughter to have for college and had experienced the Hendrick difference years ago with a favorite car purcha We were searching for a car for our granddaughter to have for college and had experienced the Hendrick difference years ago with a favorite car purchase. So we talked by phone and visited in person several dealers. We were pleasantly surprised to find that Hendrick's professionals were not "wild eyed maniacs" as we found at others. From Moses to Chad to Anish Patel, everyone from the Sales Manager on down were patient, extremely knowledgeable and helpful. We are bit picky and thorough and after our numerous phone calls and couple of visits we discussed our purchase goals and Doug made it happen to our expectations......no hassle, pressure, or last minute changes in things. If you want a positive experience from start to finish, nobody better than these folks with the Hendricks team. Anish finalized the details and showed our very happy granddaughter everything she needed to learn about her new 2015 RAV4 XLE. Truly a team working for you! If they keep this up they will destroy the bad reputation of auto dealers! Honest folks of character and professionalism!! More

Service Department is SCAM, Go else where. Sandy Spring Toyota service department is SCAM, Plain & simple. They give you a low price for your repair or service. But once the car is being work Sandy Spring Toyota service department is SCAM, Plain & simple. They give you a low price for your repair or service. But once the car is being worked on, they come up with additional repairs. Basically, they try to get you in & once your car is tied up they nail you with additional repair work. If you don’t want to do it, they use scare tactics to get you accept their recommendation. I truly believe they are on quota that they have to meet or the service advisers & mechanics are on commission. They got red handed with me when they pushed me to do additional services that were performed just 8 months ago at my previous residence Toyota dealership. I have been to 4 Toyota Dealership in past 17 years & Sandy Springs Toyota Service department is as dishonest as it gets. They have no integrity & they don’t care what you really need. Just sell & sell services & repairs regardless of customer needs. More