Rick Hendrick Toyota of Fayetteville

Mr. Rick Hendrick-I respectfully request to read post. Tittle: Warranty Not Honored. This review is againt the Rick Hendrick Toyota Management Corporate and not against the Service Department from Fayette Tittle: Warranty Not Honored. This review is againt the Rick Hendrick Toyota Management Corporate and not against the Service Department from Fayetteville NC. I have been a loyal customer for Rick Hendrick Toyota (Fayetteville NC) since 2001. I have purchased four cars from them and have done all the required and recommended services with them to include a fifth vehicle (Acura) I owned. More than likely I have spent over $250,000. Recently, one of my vehicles (Toyota Sequioa) the transmission went bad. I took it in for service and the indicated warranty was not honored. As result of this, I called the Rick Hendrick's headquarter's office and spoke with Mr. Wood and requested to speak to Mr. Brown. Mr. Wood stated that he was the one that handled all the warranty complain issues and he was going to contact the dealership and return my phone call. Unfortunately for me, Mr. Wood or Mr. Brown have not had the courtesy to call me back with an explanation regardless of the outcome. I understand that this is a business but Loyalty should go both ways. Miguel Aquino Loyal Costumer More

It was a great experience Because of the way everyone treated me and my family. The sales person is well versed on all aspects of the job. I will recommend Hendricks to any and Because of the way everyone treated me and my family. The sales person is well versed on all aspects of the job. I will recommend Hendricks to any and everyone. More

Very Good! Rick Hendrick Toyota, in this place there are people to help with the different languages (spanish). Also there help me with the price. Thanks for t Rick Hendrick Toyota, in this place there are people to help with the different languages (spanish). Also there help me with the price. Thanks for the services More

My first experience with the service department I recently moved to Fayetteville and needed routine service for my 2015 Corolla. I made an appointment on line and received prompt service as promise I recently moved to Fayetteville and needed routine service for my 2015 Corolla. I made an appointment on line and received prompt service as promised. The Service Staff were thorough and prompt. The waiting room facility is modern and comfortable. I will defiantly continue to have my Toyota serviced here. More

Amazing staff Extremely professional staff, Luis Salazar helped me throughout my car buy experience and his friendliness and honest feedback helped me with my purch Extremely professional staff, Luis Salazar helped me throughout my car buy experience and his friendliness and honest feedback helped me with my purchase of my first new car. If you are looking for the same great experience ask for Luis Salazar he will not let you down. More

New Rav4 Excellent, very supportive and courteous. Salesperson was responsive, creditable. However our experience started back in June 2018, when Jeremy really Excellent, very supportive and courteous. Salesperson was responsive, creditable. However our experience started back in June 2018, when Jeremy really sold us on the Toyota brand. Up until the Toyota was a very distant third in our priority for vehicles. More

Great dealer experience Eliot Silvia was our sale agent he took his time to make sure we got a great deal. Actually he wasn’t our sale guy but rather a facilitator!! Eliot Silvia was our sale agent he took his time to make sure we got a great deal. Actually he wasn’t our sale guy but rather a facilitator!! More