Rick Hendrick Toyota of Fayetteville

Thanks Angelique Castro! Today sales consultant Angelique Castro was extremely helpful in helping me do research on a Toyota Highlander. Her knowledge of the vehicle's systems Today sales consultant Angelique Castro was extremely helpful in helping me do research on a Toyota Highlander. Her knowledge of the vehicle's systems, functions, and capabilities was extraordinary. I sat in every seat and experienced every feature of the SUV. There were major thunderstorms in town today and she agreed to give me two test drives, both before the rain and during the storm. Her excellent customer service undeterred by my many questions and request. Her knowledge and professionalism made my shopping experience an absolute pleasure and i would recommend anyone to Hendrick Toyota. Ask for Angelique Castro, she's the best! More

Always great customer service! Service department is always pleasant, helpful and do their best to get you in and out, while keeping you informed of the status of your vehicle. Stev Service department is always pleasant, helpful and do their best to get you in and out, while keeping you informed of the status of your vehicle. Steve Majka was great in making my experience a good one in taking care of my service needs. It was a pleasure to take my truck to be serviced unlike other dealer service departments I have been to where you feel they don't care about you or your vehicle and your time. More

63k service I was very pleased with the service I received from Rick Henrick Toyota. The service advisor Eric B. was polite and thorough. He took his time to answ I was very pleased with the service I received from Rick Henrick Toyota. The service advisor Eric B. was polite and thorough. He took his time to answer my questions and to make sure I was taken care of through out my time at the dealership. I was also pleased with the timely manner in which my car was serviced. Thank you to everyone who assisted me. Not only Eric, but the technician, rental car personnel, and the person who greeted me when I arrived. Excellent customer service from start to finish. Very clean business as well. More

The service check-in attendant and wait time was perfect. The location, wait time and check-in process was great I would like to acknowledge a service manager, Steve. He did not assist me during this servic The location, wait time and check-in process was great I would like to acknowledge a service manager, Steve. He did not assist me during this service but he has to be an asset to your organization. I observed his behavior with other customers, during this visit, and the he a top notch quality customer service team member. Please acknowledge that, if it has not been acknowledged, lately. More

Awesome Sales person was AWESOME. Very professional and helpful. Worked very well with me and answered all my questions. This is my third Toyota purchase and Sales person was AWESOME. Very professional and helpful. Worked very well with me and answered all my questions. This is my third Toyota purchase and i love it Thank you More

Quality, efficient service! Thank you! Very pleasant! Only what I asked for was addressed and no over-selling or up-selling by the dealership occurred. I always receive prompt service and h Very pleasant! Only what I asked for was addressed and no over-selling or up-selling by the dealership occurred. I always receive prompt service and have never been dissatisfied with the results. More

Camrey and Tacoma purchase The salesman was cool but the service department sucks. We bought 2 and both cars tint was bubbled. Took the 3 times to get the Tacoma right and still The salesman was cool but the service department sucks. We bought 2 and both cars tint was bubbled. Took the 3 times to get the Tacoma right and still haven't got the camery right after the forth trip. They've had the car longer the we have since the purchase. Mybe they shout make the first payment. Once they sale it to you they could give a xxxx. Done with Rick Hendricks. Will take my business elsewhere. Yeah and miss Howell doesn't know how to return a phone call. Guess she doesn't want to hear complaints! More

Great customer service! The vehicle advisor I had was very courteous, greeting me outside when I drove up. He opened the doors for me. He explained everything that would be d The vehicle advisor I had was very courteous, greeting me outside when I drove up. He opened the doors for me. He explained everything that would be done to my vehicle and stuck to only what I wanted done that day. The service was quick but thorough, and the dealership gave me a free car wash! I will continue to take my car to this dealership as I have for 8 years! More

Excellent experience from start to finish Upon arrival I was graciously greeted with smiling faces. This car buying experience was exceptional. My sales associate Rory was a pleasure to inte Upon arrival I was graciously greeted with smiling faces. This car buying experience was exceptional. My sales associate Rory was a pleasure to interact with and so were the other sales associates during my buying process. I will recommend this dealership to friends, family and all that inquire about my car purchase. If I ever decide to trade or buy another car this will always be the dealership of my choice. More

Service Excellent service during my visit today. The customer representative was very respectful and knowledgeable. She was able to explain services required Excellent service during my visit today. The customer representative was very respectful and knowledgeable. She was able to explain services required and called with an update. More