Rick Hendrick Toyota of Fayetteville

Poor Customer Service Pulled into the service bay at 1220, my appointment was at 1230. Was not greeted by anyone. Had to go inside to be acknowledged. Was told by one of th Pulled into the service bay at 1220, my appointment was at 1230. Was not greeted by anyone. Had to go inside to be acknowledged. Was told by one of the service managers that he would let me know if I needed new air filters. 75 minutes later still waiting on an oil change and tire rotation I went back to find out what was taking so long. I had asked a different customer service representative if I needed new air filters since the Service manager that helped me the first time was no where to be found. It should not have taken an hour and 45 minutes for a routine service! Terrible! More

good salesman Harrison was very patient and took his time showing us the car and answering all of our questions. He followed up with us after we had the car for a f Harrison was very patient and took his time showing us the car and answering all of our questions. He followed up with us after we had the car for a few days More

Outstanding Service! We asked for Mr. Han, our service technician. Han truly does an outstanding and expert job. On another matter, John Cochran used the men's toile We asked for Mr. Han, our service technician. Han truly does an outstanding and expert job. On another matter, John Cochran used the men's toilet to urinate and left a mess. I asked him if he was going to leave it like that and he stated that it was not him that created the mess. I asked him if he worked at the dealership, his response was "yes". I hope that you don't have more employees like John. We appreciate Rick Hendrick Toyota! Thank you More

Friendly and helpful staff. Leased a new Toyota Tacoma. The staff were friendly and helpful. While waiting for my new vehicle they were happy to give me a loaner if my choice in Leased a new Toyota Tacoma. The staff were friendly and helpful. While waiting for my new vehicle they were happy to give me a loaner if my choice in order to accommodate my needs. More

Not disapointed I drove 4 hours to look at a vehicle from their website and wasn't disapointed. I don't enjoy buying cars but these folks were courteous and professio I drove 4 hours to look at a vehicle from their website and wasn't disapointed. I don't enjoy buying cars but these folks were courteous and professional. I left with cars I wanted at a price that I felt good about. More

They did a wonderful job on my truck. Steve Majka is the best advisor. He gave the best service for my truck and I will come back to him as long as I have my Tundra. Thank you Steve. Steve Majka is the best advisor. He gave the best service for my truck and I will come back to him as long as I have my Tundra. Thank you Steve. More

Fabulous!! We went in and asked for Moises Santiago. He had sold us a used Rav4 in 2015, and we loved him! This time we were in search of a used Highlander, but We went in and asked for Moises Santiago. He had sold us a used Rav4 in 2015, and we loved him! This time we were in search of a used Highlander, but drove off the lot in a brand new one!! Moises seems to be very genuine. A gentleman, with a casual demeanor and a good sense of humor. He's good ... and he's good to you. Thanks Moises! More

Very good. Service was wonderful! The service was very good. It went very smoothly. Manual was a great sales man. This is my second car I purchased from here. I love the service each The service was very good. It went very smoothly. Manual was a great sales man. This is my second car I purchased from here. I love the service each time. More

Best experience buying a car!!! Antony Gomez our sales representative, and Darwin Umana our Finance Manager were extremely patient during our car purchase. They both took the time to Antony Gomez our sales representative, and Darwin Umana our Finance Manager were extremely patient during our car purchase. They both took the time to listen and take our needs into consideration. They both helped me become the happy new owner of a Toyota Rav! I would definitely recommand anyone looking to purchase a vehicle to seek Antony and Darwin at Rick Hendricks Toyota in Fayetteville, NC! More

Excelent sale representative The sales representative (Anthony Gomez and Darwin Umana) were very kind and helpfull at al the time. They were very pation answering each question th The sales representative (Anthony Gomez and Darwin Umana) were very kind and helpfull at al the time. They were very pation answering each question that i asked. Moreover, they made me feel important and were able to work with about the price of the vehicle. I am very satisfy with this visit to Rick Hendrick Toyota More