Rick Hendrick Toyota of Fayetteville

Poor customer service, Terrible mechanic experience I was traveling from Windsor Locks, CT to Sanford, FL when I had problems with my 2010 Toyota Matrix with about 42000 miles. I was stranded in Fayette I was traveling from Windsor Locks, CT to Sanford, FL when I had problems with my 2010 Toyota Matrix with about 42000 miles. I was stranded in Fayetteville for 4 days while the service department replaced the fuel pump. The vehicle still wouldn't start. The service advisor charged me for a new fuel tank cap because the mechanic broke it was he was unscrewing it and she charged me for the fuel pump with labor because the vehicle was out of warranty. I towed the vehicle back to Sanford, FL and brought it to my local mechanic that determined the fuel regulator was bad. He replaced it and it promptly started. I haven't had problems with it ever since then. I currently own a Audi R8, Pontiac Firebird Trans Am and an BMW X6M. I will never purchase another Lexus or Toyota in my life nor recommend this shady dealership. More

Excellent Service! Adrian was very helpful and very patient with me. I am very indecisive and he was very calm and very informative and willing to work with me. He even Adrian was very helpful and very patient with me. I am very indecisive and he was very calm and very informative and willing to work with me. He even helped me move over the items from my trade in to the new vehicle i purchased. I would definitely recommend him to anyone looking to purchase a new vehicle! More

Worked well with me Adrian was very helpful from the get go. He showed me what I asked for & worked with me as much as he could/as the dealership would allow. He was very Adrian was very helpful from the get go. He showed me what I asked for & worked with me as much as he could/as the dealership would allow. He was very helpful with helping me get all my belongings over to my other vehicle. Adrian was also very professional & easy to work with. I would definitely recommend him if a friend was wanting to purchase a vehicle. More

Great Customer Service Our sales rep, Kenney, did a superb job for us. We sent him a text message prior to our arrival, and he had our future car ready for us when we arriv Our sales rep, Kenney, did a superb job for us. We sent him a text message prior to our arrival, and he had our future car ready for us when we arrived. He is very knowledgeable about his products and presents himself in a very low pressure, friendly manner. More

NO HASSLES I BOUGHT WHAT I WANTED AT A PRICE THAT WORKED FOR ME. THIS WAS THE SECOND TIME I PURCHASED A CAR FROM HERE, PLEASANT EXPERIENCE!!!!! I BOUGHT WHAT I WANTED AT A PRICE THAT WORKED FOR ME. THIS WAS THE SECOND TIME I PURCHASED A CAR FROM HERE, PLEASANT EXPERIENCE!!!!! More

Hassle free The service of finding my car was great. I was asked good questions about what I was looking for, and I wasn't rushed or pushed into looking at other The service of finding my car was great. I was asked good questions about what I was looking for, and I wasn't rushed or pushed into looking at other vehicles. He was very helpful and made the car buying process so much easier. More

Extremely satisfied I had a awesome dealer experience at Rick Hendricks Toyota in Fayetteville. Mr. Andrew Macias help us find the truck we want. Explained all the featur I had a awesome dealer experience at Rick Hendricks Toyota in Fayetteville. Mr. Andrew Macias help us find the truck we want. Explained all the features and very knowledgeable. Their team help us get our new 2016 Toyota Tacoma TRD off road from start to finish. Very pleasant experience. More

Pleasantly surprised! My 20 year old Honda Civic was loosing it's charm. Not because of mechanical issues, just cosmetic issues that made me feel ugly when I drove it. (Pai My 20 year old Honda Civic was loosing it's charm. Not because of mechanical issues, just cosmetic issues that made me feel ugly when I drove it. (Paint, headliner, motorized mirrors, roaring blower fans, ect) From the moment I stepped on the sales lot, Darwuin Humana-salesman, allowed me to decide weather it was time for me to make a change with no pressure, no obvious jokes about my current ride, no urgent need to buy today!!! He first asked what I was looking for and took me directly to the choices on their lot that would fit my needs. Then he answered all my questions. Then only when I asked to test drive, did he quickly arrange a demo drive for me. Upon returning to the dealership, I was hooked. I will miss my faithful Honda, but I have become a converted follower of Toyota. My treatment by the finance staff was also superior and feel Taylor Benton gave me better terms than I had found on my own. The sales manager has made it clear that all personel is available AFTER the sale and that I should not hestitate to call them. WOW! That speaks volumes More

Great experience at Hendrick Toyota The employees at Hendrick Toyota were excellent. Adrian Macias and Dylan Moore made my experience unforgettable. I will recommend this place to everyo The employees at Hendrick Toyota were excellent. Adrian Macias and Dylan Moore made my experience unforgettable. I will recommend this place to everyone. Thank you More

New Tundra Purchase Wow -what a great experience at Rick Hendrick Toyota of Fayetteville. The salesman (Joshua) went above and beyond working with me and my wife before-- Wow -what a great experience at Rick Hendrick Toyota of Fayetteville. The salesman (Joshua) went above and beyond working with me and my wife before--during- and after the purchase of our new Tundra. I had met Joshua several weeks earlier and told him what I would be interested in ---He kept in touch concerning when what I was looking would be available and even sent pictures when it came in. It was a great experience for us from the whole Toyota team and we would highly recommend them to all. More