Rick Hendrick Toyota of Fayetteville

waiting time the wait time is just too long, I spent over 3 hours at that dealership waiting on the person who take you in the office and sign paperwork. Several the wait time is just too long, I spent over 3 hours at that dealership waiting on the person who take you in the office and sign paperwork. Several other reasons are, in the beginning I received only one key with a fob that barely work. I asked the sales person why only one key, they said they only had one, but Mr Jordan was so gracious to order me another key without the fob. I inquired about another fob but no one seem to be interested in trying to get me one. The last reason was the percentage rate. I had explained to Mr Burget that I was going to refinance with Fort Bragg Federal Credit Union , so he looked up the percent for the FBFCU, he stated I will match theirs. When I returned home I went to FBFCU and no he did not match their percentage rate. Yes I'm DISSAPPOINTED, couldn't get another key FOB and lied to about percentage rate. More

Great offer on my trade. Was able to negotiate a deal with a car payment I felt comfortable with. Outstanding professionalism and got me the car I wanted a offer on my trade. Was able to negotiate a deal with a car payment I felt comfortable with. Outstanding professionalism and got me the car I wanted at a reasonable price. More

Great and friendly service Darwuin was really helpful throughout the process. Being a first time purchaser he walked me through the whole process in a way in which I could under Darwuin was really helpful throughout the process. Being a first time purchaser he walked me through the whole process in a way in which I could understand. He was very descriptive and showed me what was best for me. I am sure to come next time and recommend friends over. More

They make us feel like Family...SUPER JOB. I would like to express my gratitude for the excellent job that the whole staff do in my visit to the dealer...Mr. Darwuin Umana Zelaya make me and my I would like to express my gratitude for the excellent job that the whole staff do in my visit to the dealer...Mr. Darwuin Umana Zelaya make me and my wife feels like we were part of the Toyota family from the beginning and his professionalism, expertise in the process and the model 4Runner was superb. Thanks to Mr. Padilla and Mr. Burget for a complete explanation of the process and the detail on it. Lastly, I do not remember her name (Mr Umana will knows her name) but the receptionist to point me in the right direction with a big smile and great patience and professionalism which actually start make everything start in a positive manner. More

New Car Purchase They were very friendly and worked hard to satisfy us as their cistomers. I walked out of that dealership with the car I wanted and with an even bette They were very friendly and worked hard to satisfy us as their cistomers. I walked out of that dealership with the car I wanted and with an even better deal than I expected. More

John Tabb My husband and I went looking for one car and left with two cars due to the awesome deal and people working at Rick Hendrick. They are great people an My husband and I went looking for one car and left with two cars due to the awesome deal and people working at Rick Hendrick. They are great people and help make dreams come true. Thanks for another awesome experience More

OUTSTANDING EXPERIENCE Moises Santiago greeted my husband and I at the door and provided an A+ experience. We traveled from out of town and the car we came to see was ready Moises Santiago greeted my husband and I at the door and provided an A+ experience. We traveled from out of town and the car we came to see was ready and waiting. He was knowledgeable regarding Toyotas, patient (as we ended up test driving/ looking at several cars). He answered all of our questions and even provided a follow up phone call the next day after our purchase. Daniel Reinelt and Tony Webb worked in tandem to provide me the best deal possible. Seriously, my experience was awesome and I love my NEW Toyota Camry. Call and set up an appointment. Ask for Moises! 6 out of 5 stars. (Is that even possible ??) More

It take you my hold day Thank you all for helping me & my Family with getting a new car and for all the help. I'm thankful & so is my children we have to get users to have th Thank you all for helping me & my Family with getting a new car and for all the help. I'm thankful & so is my children we have to get users to have this new car. Our first car have been a great Blessing to my Family and i pray this one will be great that Blessing to me & my Family. More

Awesome experience!! It was a pleasure working with Joshua Andres from the moment he greeted me at the front entrance. We went out on three test drives and finally decide It was a pleasure working with Joshua Andres from the moment he greeted me at the front entrance. We went out on three test drives and finally decided what I wanted. He was not pushy at all during the entire process. He knew his product and answered everything I asked about the vehicles. This was our first Toyota in the family and I feel Joshua made a positive impression on me with this experience. I would definitely buy from him again! More

Poor customer service, Terrible mechanic experience I was traveling from Windsor Locks, CT to Sanford, FL when I had problems with my 2010 Toyota Matrix with about 42000 miles. I was stranded in Fayette I was traveling from Windsor Locks, CT to Sanford, FL when I had problems with my 2010 Toyota Matrix with about 42000 miles. I was stranded in Fayetteville for 4 days while the service department replaced the fuel pump. The vehicle still wouldn't start. The service advisor charged me for a new fuel tank cap because the mechanic broke it was he was unscrewing it and she charged me for the fuel pump with labor because the vehicle was out of warranty. I towed the vehicle back to Sanford, FL and brought it to my local mechanic that determined the fuel regulator was bad. He replaced it and it promptly started. I haven't had problems with it ever since then. I currently own a Audi R8, Pontiac Firebird Trans Am and an BMW X6M. I will never purchase another Lexus or Toyota in my life nor recommend this shady dealership. More