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Rick Hendrick Toyota of Fayetteville
Fayetteville, NC
1,434 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,434 Reviews of Rick Hendrick Toyota of Fayetteville
January 29, 2017
Do not Buy a Toyota Tundra Xsp I purchased a New 2016 Toyota Tundra XSP for Rick Hendrick Toyota in Fayetteville in July . I have had nothing but Problems out of it . 1. Brake I purchased a New 2016 Toyota Tundra XSP for Rick Hendrick Toyota in Fayetteville in July . I have had nothing but Problems out of it . 1. Brake Booster Failure 2. Seat Stitching cam apart 3 different time 3. Fender Came Loose. 4. Cupping Tire 5. Vehicle Shakes while Driving 5. Antenna Came Loose 6. Towing Brake doesnt work Properly 7. Steering Wheel - Seat - Floor - Vibration This Toyota Tundra XSP comes with a UP Graded Wheel Package . And, RIck Hendrick Toyota Service Department advised me on 4 different Occasions that the Wheel Package that came New on this vehicle is whats causing the Seats and Vehicle to shake. And, as long as I have those tires on there it will always shake . Do not waste your time with Rick Hendrick Toyota or and Toyota Product . Especially and Toyota with Up Grades . Because, the Dealer with Blame the After Market Products as the cause of the Problem . But, remember Toyota had these After Market Products installed . So, they should stand behind the Equiptment came on this new Vehicle . I will be filing NC Lemeon Law. More
by Chrishow
Employees Worked With
Lidia. (Horrible Service Rep )
October 15, 2016
Mark Fertig turns business down and non Toyata make vehicles Went to get an oil change that is covered by my warranty (mind you I have been here before) and as soon as I get out my vehicle,Mark Fertig says "you Went to get an oil change that is covered by my warranty (mind you I have been here before) and as soon as I get out my vehicle,Mark Fertig says "you know we charge 80 for oil changes" not even knowing I have been here before and this is where the warranty recommended I take my vehicle to despite the fact that I drive a ford. Long story short he tried tell me to go to Ford instead and gave me fake information and excuses on why I shouldn't have my vehicle serviced here. I lost time stepping to the side trying to get in contact with the warranty company for an assertive response if I should leave or not ,was skipped by a lot of other customers thus making my wait longer..However I give a very respectful thank you to James Wright as he ultimately ended up being the one who still got the job done correctly and professionally. Thank you James Wright and Thanks for nothing Mark Fertig. More
by NORE
Employees Worked With
James Wright
October 06, 2016
LOVE IT! THE WHOLE TEAM THAT WORKED WITH US! ELLIOTT, TOMMY,ARTIE,LARRY!! EVERYONE IT WAS A GREAT EXPERIENCE AND THEY MADE BUYING A CAR SEEM EASY! THEY EXPLAIN THE WHOLE TEAM THAT WORKED WITH US! ELLIOTT, TOMMY,ARTIE,LARRY!! EVERYONE IT WAS A GREAT EXPERIENCE AND THEY MADE BUYING A CAR SEEM EASY! THEY EXPLAINED EVERYTHING!! I WOULD RECCOMEND RICK HENDRICK TOYOTA SCION TO ANY AND ALL..THANKS TO OUR TEAM!!! THANK YOU SO MUCH!!! More
by samantha pruitt
Employees Worked With
ELLIOT ,LARRY, ARTIE,&TOMMY
September 18, 2016
New Car I was looking for a new car. Tim our sales mens was one of the nices sales man that I had. Out of the all of the dealerships that I looked at he kne I was looking for a new car. Tim our sales mens was one of the nices sales man that I had. Out of the all of the dealerships that I looked at he knew his stuff and got me the car I wanted. More
by James Forthofer
Employees Worked With
Tim Alston
August 22, 2016
If you are out of sate or military avoid this dealership at all cost. I bought my truck July 1st from Rick Hendrick Toyota Of Fayetteville NC. We agreed up on an out the door price (including Va taxes, title a all cost. I bought my truck July 1st from Rick Hendrick Toyota Of Fayetteville NC. We agreed up on an out the door price (including Va taxes, title and fees). We got my payments where I wanted them and signed the papers. I had been very happy with everything but this week I had still haven't see my new registration (want to just transfer my old tags to the truck). Yesterday I get a call from the Virginia DMV letting me know they had my paper work but I was short almost $600 for my taxes. (I told the dealership at least 4 time to make sure it was Va taxes and not NC). I spoke with the dealership and they said it was up to me to cover any difference. This is a trick they use to get the price where you want it but a month later you find out they cut the taxes shot so you end up paying more than agreed upon. More
by NeverBuyFromHendrick
Employees Worked With
Tony Webb, Rosa Berdecia
July 31, 2016
waiting time the wait time is just too long, I spent over 3 hours at that dealership waiting on the person who take you in the office and sign paperwork. Several the wait time is just too long, I spent over 3 hours at that dealership waiting on the person who take you in the office and sign paperwork. Several other reasons are, in the beginning I received only one key with a fob that barely work. I asked the sales person why only one key, they said they only had one, but Mr Jordan was so gracious to order me another key without the fob. I inquired about another fob but no one seem to be interested in trying to get me one. The last reason was the percentage rate. I had explained to Mr Burget that I was going to refinance with Fort Bragg Federal Credit Union , so he looked up the percent for the FBFCU, he stated I will match theirs. When I returned home I went to FBFCU and no he did not match their percentage rate. Yes I'm DISSAPPOINTED, couldn't get another key FOB and lied to about percentage rate. More
by calvin2
Employees Worked With
Jordan Powell
July 13, 2016
Great offer on my trade. Was able to negotiate a deal with a car payment I felt comfortable with. Outstanding professionalism and got me the car I wanted a offer on my trade. Was able to negotiate a deal with a car payment I felt comfortable with. Outstanding professionalism and got me the car I wanted at a reasonable price. More
by Number12
Employees Worked With
Darwuin and Daniel
July 11, 2016
Great and friendly service Darwuin was really helpful throughout the process. Being a first time purchaser he walked me through the whole process in a way in which I could under Darwuin was really helpful throughout the process. Being a first time purchaser he walked me through the whole process in a way in which I could understand. He was very descriptive and showed me what was best for me. I am sure to come next time and recommend friends over. More
by Denise Linares
Employees Worked With
Darwuin Umana
July 08, 2016
They make us feel like Family...SUPER JOB. I would like to express my gratitude for the excellent job that the whole staff do in my visit to the dealer...Mr. Darwuin Umana Zelaya make me and my I would like to express my gratitude for the excellent job that the whole staff do in my visit to the dealer...Mr. Darwuin Umana Zelaya make me and my wife feels like we were part of the Toyota family from the beginning and his professionalism, expertise in the process and the model 4Runner was superb. Thanks to Mr. Padilla and Mr. Burget for a complete explanation of the process and the detail on it. Lastly, I do not remember her name (Mr Umana will knows her name) but the receptionist to point me in the right direction with a big smile and great patience and professionalism which actually start make everything start in a positive manner. More
by 4runner Boricua
Employees Worked With
Darwuin Umana Zelaya, Mr. Padilla, Mr. Burk and thing light skin receptionst (forget her name)
July 07, 2016
New Car Purchase They were very friendly and worked hard to satisfy us as their cistomers. I walked out of that dealership with the car I wanted and with an even bette They were very friendly and worked hard to satisfy us as their cistomers. I walked out of that dealership with the car I wanted and with an even better deal than I expected. More
by cgogo07
Employees Worked With
Darwuin Umana, Darryl Green
