Rick Hendrick Toyota of Fayetteville

BUYER BEWARE! MILITARY BEWARE! This dealership exudes the typical ‘used car salesman’ vibe. We attempted to purchase a vehicle from another state. That was a huge mistake. We were assured the vehicle was in typical ‘used car salesman’ vibe. We attempted to purchase a vehicle from another state. That was a huge mistake. We were assured the vehicle was in ‘like new’ condition from four different Rick Hendrick employees (three personnel in the internet sales department and one used car salesman). However, when I arrived at the dealership to pick it up, it was filthy, stained, and scratched. These were not items that could have been easily overlooked. They lied about the condition of the vehicle. They barely even ran the vehicle through a subpar carwash. The used car salesman said that they don’t detail the used cars because it would cost them $400. They obviously need to do some shopping around, because I only pay $125 for a car detail! On top of all this, they tried to use several high pressure tactics, such as, ‘someone else is at the dealership trying to purchase the vehicle right now.’ Also, when I first arrived at the dealership, they did everything they could to get me to sign all the paperwork and drive off the lot with the vehicle before getting a really good look. Once my wife and I decide we were not going to deal with liars and cheaters, they abandoned me. I had to find my own ride back to the airport ($100) and had to sleep overnight in a USO. They put on a good front, but these guys DO NOT support the military. The GSM even had the nerve to tell my wife that we had ‘culpability’ in the situation because we would not agree to their crappy excuse for a solution. He then proceeded to demean me to my wife. We are out the plane tickets and shuttle ride; However, I would much rather that than give any money to them. Check out their rating at the BBB too!! You will see we are not the only ones with this problem!! More

Misty always has a smile and is super friendly...anytime I need something w/ my service I always go to her! Misty is the main reason I go there. She is knowledgable. Always calls back when I check on my ca I need something w/ my service I always go to her! Misty is the main reason I go there. She is knowledgable. Always calls back when I check on my car....and check on the status or a problem. More

I bought my 4Runner from Rick Hendrick 5 years ago.I shopped out of town & got the best deal there..Ive been taking my vehicle for service ever since.. The service dept. in my opinion has always been no shopped out of town & got the best deal there..Ive been taking my vehicle for service ever since.. The service dept. in my opinion has always been nothing but the best. The last few times my service advisor has been Misty Whatley who I have nothing but praise for..She kept a smile, very nice & above all very communicative & proffesional. Definately an asset to the dealership. Service Advisors like her makes you feel like your vehicle is being taken care of like it was their own! More

I had an overall GREAT experience. Mr. Shawn was very professional, friendly, and caring. He made my first car buying experience very stress free. I have been to four other car dealerships and was not sa professional, friendly, and caring. He made my first car buying experience very stress free. I have been to four other car dealerships and was not satisfied with any of them. I had been driving a rental car for over a month due to my car being totaled. So I'm very happy to be back in a car that's mine and I'm not paying lots of money on something that isn't. Not only am I very happy but so is my daughter. I could on and on about how happy I am. Shawn is Assn excellent asset to your company. I thank him very much for having my best interest at heart when finding the right car and payment for me. Everyone there was very nice. Thank you all!!!! More

I went to the lot an Brandon was right there to offering his help . I wasn't sure what car I was lookin for . I just knew what I wanted in a car . He showed me a few different cars that had the things I was his help . I wasn't sure what car I was lookin for . I just knew what I wanted in a car . He showed me a few different cars that had the things I was wanting . It took me a little time to Deside what car I wanted to take after he showed me a few cars . Most people would of gave up an to you to come back when you resided what you wanted or would of truer to push you in just any old car . Brandon did not he sat there an we talked about the differnt cars we test drove them we talked about my kids an what all they did in school . He took the time to find out not only what kinda car I would like to have but what kinda car would be best for the hole family to have. I ended up getting a brand new Camrey with a nice rebate on it an gave me top dollor for my 2010 Maytrix. I can truthfuly say that I'm happy with the car I got . I always end up havein to get the car the sales man gives me tellin me that's all I can get a prove for . So it was always like I have to take that car or don't get one at all . The only thing I got to pick would be the color of the car . This time Brandon did not push me in to any car I got to pick what color of car I wanted an I even got to pick my own car as well for the frist time :) I picked my own car it was not picked for me .. I have had about 3 cars in the past 4 years an was never happy so I traded them back in takin a big hit on negative money . Now I have finely got q car that I want an picked out so Im going to be keeping this one for a very long time . On top of that Brandon got me top dollor on my tradein an with the dealer cash put back on the car it has cut all that negative money down from $7,000 to $2,000 an I have a 0% intrest rate .. I will send my friends to see Brandon .. Thanks .... More

I was rear ended and the other person's insurance is GEICO and is at Rick Hendrick, my husband decided to let them do the work since it has a lifetime guarantee.Mark, with GEICO, went over the work orde GEICO and is at Rick Hendrick, my husband decided to let them do the work since it has a lifetime guarantee.Mark, with GEICO, went over the work order what's to be replaced and taken care of. They got my vehicle on Monday am and called me Friday to pick up. My key-less entry didn't work, after driving down the road, my engine light came on, my oil pressure dropped to zero. I pulled over and called the Rick Hendrick, was hung up on 2x transferred 2x kept telling them I just picked up the vehicle now I'm in the country on the side of the road. My husband came and xx'd the vehicle out, everything seemed fine, My husband talked with Mark at Geico and he's leaving and there's no manager going to be there for us to bring the vehicle back on Friday, so he hold Mark he will see him on Monday 7:30 and that he had climbed under the vehicle and the part they said would be replaced WAS NOT!! They were surprised he looked!! We got home and looked the vehicle over and I had over spray paint inside the back of the trail blazer, someone had cleaned the vehicle and cut my window tinting and it had to be replaced. The paint job was one of the worst we had seen, the steering wheel still squelled. The vehicle went back on Monday am and again they had it another week. I called Rick Hendrick to speak to the person that handles quality control and left a detailed message. I received a call back from a person that left a message on my phone, he spoke way to fast, didn't get his name, I tried to listen to the message 3 times and still did not get his name, I wanted to find out who checks behind the workers to make sure a job is complete because mine was not. When I picked up my vehicle on Friday afternoon, again. The receptionist could not find my file, there was some keys laying on the desk and she said "oh is it a trail blazer? I said yes and she said here you go. I said where is my vehicle and she said some where over there!! The receptionist was on the phone when I approached the counter and I have to say her top was too low cut and exposed to much clevege making her look very unprofessional. What happened to all the professionl people and work ethics and people taking pride in their work. Sincerely. More

Just bought a 2011 Camry Hybrid from Albert Morrero (my 2nd car from them). I drive from South Carolina to buy from these guys. They've gotten accustomed to doing the deal my way. I tell 'em which one I wa 2nd car from them). I drive from South Carolina to buy from these guys. They've gotten accustomed to doing the deal my way. I tell 'em which one I want, ask for best price, (shop the price), ALbert has the paperwork and car ready when I get there. More

I bought a trailer hitch from the parts department and even though the guys weren't sure if it was the right part, they took the hitch out of the box and held it up to my car to see if it was indeed the h even though the guys weren't sure if it was the right part, they took the hitch out of the box and held it up to my car to see if it was indeed the hitch I wanted. The vehicle is pre-wired. I couldn't find the trailer wiring harness. Ronnie double checked to see if the harness was suppose to come with the hitch because he didn't see it in the box. It was a separate purchase. Ronnie then took all the parts out of the box and loaded them into my Highlander. He also called me a day or two later to follow up and make sure the hitch went on smoothly. I am impressed with the service I received from Ronnie Napier. Thank you! More

I brought my Carolla in for recall work. The extended hours just for the recall work are good, however, you can never get through to the service department if you call them on the phone. The recall work hours just for the recall work are good, however, you can never get through to the service department if you call them on the phone. The recall work that was done was completed quickly. The only problem that I have is Marriann, the employee that enters the vin information in the computer and looks up the recall information insisted that only the 90L brake pedal recall work needed to be done, when I even received a letter in the mail stating that I also should get the 90H vacuum port work completed also. She would not schedule this work to be done and stated that because I did not purchase the vehicle in any of the specific states, that I was not eligible. That's funny. The letter specifically states that if I will be driving in any of the cold weather states listed, I could bring in my vehicle for the repair. I could not get both done at the same time and so I will have to make a second trip back to speak with a manager. More

Drove from Charlotte to Fayetteville to buy a Camry. Found many dealers had the same carbut but they had the best price. Tom the General Manager came by to give me an offer on my vehicle I had intended Found many dealers had the same carbut but they had the best price. Tom the General Manager came by to give me an offer on my vehicle I had intended to sell myself. His line was, we're the #1 used Toyota dealer in 4 states, i'm not letting your Tacoma get out of here if you're trying to sell it. He finally did. More