
Rick McGill's Airport Toyota
Alcoa, TN
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1,147 Reviews of Rick McGill's Airport Toyota
I arrived a few minutes early and was told that was not a problem. I told my service advisor Dawn what my problem was and she assured me that this should be a warranty covered issue and at most that i would problem. I told my service advisor Dawn what my problem was and she assured me that this should be a warranty covered issue and at most that i would have to pay would be a diagnostic fee. I left my vehicle there for the day and returned at the end of the day and it was all fixed and ready to go. My experience was excellent!! More
Tami Housley-Howard once again delivered the best customer service imaginable. She answered every question I had and had all my paperwork ready as requested. Tami is a breath of fresh air when it customer service imaginable. She answered every question I had and had all my paperwork ready as requested. Tami is a breath of fresh air when it comes to car dealership employees. More
I was treated exceptionally well. Matt offered a lot of assistance with questions about both of my Toyotas. I don't think the experience could have been any better. Matt offered a lot of assistance with questions about both of my Toyotas. I don't think the experience could have been any better. More
Robin was great had a problem and she took care of it promptly. Don't fight make it right was her moto and I appreciate that. Been coming to Rick McGill's since 1996. Iam a Toyota and Rick McGill's custo promptly. Don't fight make it right was her moto and I appreciate that. Been coming to Rick McGill's since 1996. Iam a Toyota and Rick McGill's customer for life. More
My experience was amazing. From the moment I arrived, everyone was friendly and helpful. The service was completed well and quickly. The waiting area was accommodating with coffee, wifi, and a table for everyone was friendly and helpful. The service was completed well and quickly. The waiting area was accommodating with coffee, wifi, and a table for computer work to be done. Plenty of USB plug in too! More
They have been incredibly efficient and professional each time I've used them. Even though they seemed very busy, every employee I observed took the time to explain to the customer what was done and why and time I've used them. Even though they seemed very busy, every employee I observed took the time to explain to the customer what was done and why and patiently answered any questions. They made each person feel important and respected. A ++ More
Audrey was a pleasure to work with and I would definitely go back knowing she could be our solo sales person. I wasn’t thrilled that another salesman forced his way in to our showing and I would not recommen go back knowing she could be our solo sales person. I wasn’t thrilled that another salesman forced his way in to our showing and I would not recommend him (Chuck) as that was very unprofessional behavior. But overall, I would go back in the future thanks to Audrey. More