
Rick McGill's Airport Toyota
Alcoa, TN
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1,147 Reviews of Rick McGill's Airport Toyota
New Tacoma Purchase Purchased a new 2020 Tacoma. Wes assisted and provided answers to all of my questions about the 2020 Tacoma features and packages. No high pressure Purchased a new 2020 Tacoma. Wes assisted and provided answers to all of my questions about the 2020 Tacoma features and packages. No high pressure sales, was more concerned the Tacoma I was looking at met my needs. Plan on returning to dealership for service needs. More
Organized The personnel were very professional and everyone was working together to get cars through the Service Department as fast as possible. Very clean. The personnel were very professional and everyone was working together to get cars through the Service Department as fast as possible. Very clean. Good experience. More
Excellent on time service, and within timeframe I was told!! First time visit, we bought the truck used from somebody else. I got the truck there at 8 a.m. for the appointment, and was told it would take 2 hour First time visit, we bought the truck used from somebody else. I got the truck there at 8 a.m. for the appointment, and was told it would take 2 hours to complete the air bag recall. At 9:57 I walked outside for some fresh air and there sat the truck. I went to the service desk and was given my keys and a copy of the recall service for my records. What a surprise, they were ON time and IN time. I will use Rick McGill’s Airport Toyota for all of our service needs on this truck!!! Thank you for excellent service! More
Rick McGills are continuing to offer friendly and stellar service with the necessary adaptations to keep customers safe during these times. Shannon goes out of his way to take care of service customers. service with the necessary adaptations to keep customers safe during these times. Shannon goes out of his way to take care of service customers. More
Concern free for me. Liked the pick up and deliver. Experience friendly and professional. I know that the work was done well. I know I can depend on my dealer service. Experience friendly and professional. I know that the work was done well. I know I can depend on my dealer service. More
20,000 miles service Once again the service was excellent. It only took about 20 minutes for the service to be completed. Very friendly service rep. Very friendly and h Once again the service was excellent. It only took about 20 minutes for the service to be completed. Very friendly service rep. Very friendly and helpful. More
Positive Experience will bring us back We arrived to look at a 2020 Toyota Highlander Platinum in person, as we had only shopped and built our preferred vehicle online. Once we were there, We arrived to look at a 2020 Toyota Highlander Platinum in person, as we had only shopped and built our preferred vehicle online. Once we were there, Audrey showed us the vehicle and shared the benefits of the Platinum trim and answered a number of questions we had. Though we only stopped to see the SUV in person, we ended up putting a deposit down to have the color we wanted shipped to Rick McGill Toyota. From Audrey, to Kevin, Pete, and the finance guy, everyone was professional, helpful, and saw to it that we had the SUV we wanted for the price and payment we were comfortable with. The men that detailed the vehicle and added the pin stripe should also be mentioned as they, too, did an amazing job. We will be back when it is time to replace our Camry. When people make an experience go smoothly, like everyone at Rick McGill's Toyota did, they keep customers coming back. More
First routine maintenance visit (5000 miles). I was in and out in no time! Asked them to check a possible defect on the truck’s back bumper. They identified the problem and referred me to a body shop fo and out in no time! Asked them to check a possible defect on the truck’s back bumper. They identified the problem and referred me to a body shop for the minor repair. More
I was treated very nice and I would recommend them for anyone looking for a different vehicle. I love my my car. Not my first toyota and have always had good luck with service department. anyone looking for a different vehicle. I love my my car. Not my first toyota and have always had good luck with service department. More
Excellent Service person was able to answer all my questions. She was also able to get me in, get my oil changed and still have me on my way to pick up my frien Service person was able to answer all my questions. She was also able to get me in, get my oil changed and still have me on my way to pick up my friend at the airport on time. More