
Rick McGill's Airport Toyota
Alcoa, TN
Is this your dealership?
Filter Reviews by Keyword
By Type
1,147 Reviews of Rick McGill's Airport Toyota
Great Service My car was taken in immediately upon arrival. The service rep was kind and instructive in her account of what would be happening to my car. She expl My car was taken in immediately upon arrival. The service rep was kind and instructive in her account of what would be happening to my car. She explained it would be up to an hour wait for the 6 month service but the car was done in less time. I have always received excellent service. The facility is clean and very inviting. The waiting room offers coffee, water, and snacks. Enjoy my visits. More
Troouble With tires I have had a bad experience with getting my leased RAV 4 tires corrected. Your service Mgr. was the only one that even seemed to care. The tires went I have had a bad experience with getting my leased RAV 4 tires corrected. Your service Mgr. was the only one that even seemed to care. The tires went bad in less than a year and was told I would have to contact the tire co. I did and they sent me to a local dealer that said the wear on the tires was caused by the front end being out of line. I mentioned this to the service dept. and was told nothing was wrong. I took a trip to AL. and was having problem with the tires so I went to a Toyota dealer there and again was told the front end was out of line. I am sorely disappointed in the way the service Dept. has handled this from the very start and the dealer for having such cheap tire on a new car. Any car costing 28.000 or more should have quality tires I think. More
oil change and tire rotation The next morning I noticed a clanking noise...nut on back passenger side wheel was spinning between wheel and hubcap. This is the first negative expe The next morning I noticed a clanking noise...nut on back passenger side wheel was spinning between wheel and hubcap. This is the first negative experience I have had with the service department. Always treated so kindly. More
Excellent service RIck McGills Airport Toyota service department is fast and efficient. They also are very respectful of their clientele. This was within the 2 year f RIck McGills Airport Toyota service department is fast and efficient. They also are very respectful of their clientele. This was within the 2 year free service on my Toyota Rav4 and I also received a free carwash! Great job! I have nothing but good things to say about this business. More
Excellent service with people who are expert and kind. I will never buy another car unless it is a Toyota because of the ease of getting service and the free service. We were there only 45 minutes unti I will never buy another car unless it is a Toyota because of the ease of getting service and the free service. We were there only 45 minutes until our car was ready. We liked the 6 o'clock time because my husband is still working at 85 and needed to come then. More
Always a great experience I have never regretted letting the Rick McGill Service department take care of our RAV4. Professional, trustworthy and efficient staff that treats us I have never regretted letting the Rick McGill Service department take care of our RAV4. Professional, trustworthy and efficient staff that treats us like a valued customer. More
Excellent Service The entire service department seems honest and professional. They treat my vehicles as their own and I trust their recommendations on what service is The entire service department seems honest and professional. They treat my vehicles as their own and I trust their recommendations on what service is needed, or not needed! More
Courteous and effective Joanna was extremely courteous and helpful at check-in and in providing phone followup. At pickup, she explained the service work provided thoroughly Joanna was extremely courteous and helpful at check-in and in providing phone followup. At pickup, she explained the service work provided thoroughly and advised me what to do if the problem recurred in the future. More
2017Doge Ram Larime great friendly and very easy thanks for a great experience in buying my veh. my thrid buy at Rick McGills I will be back again great friendly and very easy thanks for a great experience in buying my veh. my thrid buy at Rick McGills I will be back again More
Outstanding sales staff and service. My pre owned purchase had a few things that needed some attention before I could feel good about the purchase. The sales staff and service went above My pre owned purchase had a few things that needed some attention before I could feel good about the purchase. The sales staff and service went above and beyond to address every single issue. I am completely satisfied with my vehicle now. More