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Rick Roush Honda

3.4

6 Lifetime Reviews

3157 Medina Road, Medina, Ohio 44256 Directions
Sales: (330) 725-3999

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6 Reviews of Rick Roush Honda

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August 13, 2018

"Beware of Service Supervisor Jim Klotz behaved unethically"

- Kavaness

On August 11, 2018 I brought my car for presell mechanical checkup to service department. My costumer scheduled the service closer to my house by my request. The car was Honda Civic SI 2007 with Navigation System and only 35,300 miles. I did evaluate the car on Bluebook as at good condition to be sold as trade in average $7500 or as private sell at over $9500. My customer agreed to pay $9000 after checkup was performed and was ready to close the deal when Service Supervisor Jim Klotz pulled my customer into a private room and told him that the car worth a lot less. It was solely his initiative to break the sell of my car because he was not asked to evaluate the car. That was my first customer who fist drove the car on Wednesday and asked to keep it till Saturday for us to be able to meet at Honda dealer for mechanical presell checkup. I had couple of other calls, but I asked those callers to contact me Saturday afternoon just in case the car is still available. As the sell fell because of the interference of Jim Klotz, the car was sold to another buyer for exactly the same amount of money $9000 in less than an hour. WILL NEVER EVER AGAIN USE THIS DEALLER FOR ANY SERVICE NEEDS!!!

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Recommend Dealer
No
Employees Worked With
Jim Klotz
December 24, 2017

"Simply the best around..."

- W. Wylie

My family has purchased numerous vehicles over the years from Rick Roush Honda and without fail, each transaction was perfect. Competitive pricing, fair trade values and most importantly, professional and straight forward sales & service. We wouldn't buy anywhere else.

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Recommend Dealer
Yes
Employees Worked With
Brian George, Greg Crean, Kelly Albertoni
December 19, 2017

"Great Service and Sales "

- Bielmc20

I’ve purchased three cars from them and have had my cars there for service for the last 7 years and everytime I go in they always take care of me and my family.

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Recommend Dealer
Yes
Employees Worked With
Tyler
December 19, 2017

"Excellent! "

- Juliana

Excellent service all around. My family and I have purchased many vehicles at the dealership and everyone has been great. Sales person, finance, and service has been great every time we used it! Highly recommend, this family friendly dealership!

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Recommend Dealer
Yes
Employees Worked With
Tyler, Kelly, Jim, Greg
November 08, 2017

"Low ball price on trade in."

- David Tryon

Made several trips to try and buy a Honda CR-V. Dealt with Rick Williams. Tried to trade in a 2012 Hyundai Sonata Hybrid. The car is in excellent condition. Sold for 34000 when new, their offer was $6250. A complete insult to my wife and I. After looking at the prices of there used cars I can see that they want to make a lot of money on trade ins by buying very low and selling very high. If you go there avoid dealing with Rick Williams.

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Recommend Dealer
No
Employees Worked With
Rick Williams
May 12, 2015

"Excellent service and a great price for my trade-in."

- Todd - Stow, OH

I purchased a Honda CR-V from this dealership and it was the smoothest car buying experience I have ever had. No run-around, excellent service and we got more for our trade-in than any other dealer was willing to offer. Highly recommend.

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Recommend Dealer
Yes
Employees Worked With
NA
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