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Right Honda

Scottsdale, AZ

Overview
Employees
Reviews
Vehicles
4.6
2,977 Reviews
Right Honda is a Dealership with a primary focus of Customer Satisfaction. We are able to maintain such a high level of customer satisfaction by retaining our employees. Some of our sales staff has been with us for over 16 years and the average active time for a sales person is 8 years and counting. You combine a happy employee with a Happy customer and it is a recipe for success. The biggest honor that Honda ...
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7875 E Frank Lloyd Wright Blvd

Scottsdale, AZ

85260

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Showing 2,977 reviews

August 11, 2023

I waited 2 hours for an oil change and tire rotation. They also checked on a few other things including my battery. 2 days later my battery died… obviously they did not check it. I don’t know why it woul More

by jake.jonesvc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Fabiano, Gary Kravetz, Jason Decker, Vincent Bonifatto
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Aug 16, 2023 -

Right Honda responded

Thank you for taking the time to share your feedback about your recent service experience at our dealership. We sincerely apologize for the inconvenience and frustration you experienced during your visit. Your concerns are important to us, and we deeply regret any letdown in the quality of service you received. We understand the importance of efficient and thorough service, and we acknowledge that the two-hour wait for an oil change and tire rotation, along with the subsequent battery issue, were not up to the standard we aim to provide. We take your comments seriously and are committed to addressing the issues you've raised. Rest assured, your feedback has prompted us to review our service procedures and communication protocols to ensure that similar situations do not occur in the future. We are also working to reinforce our commitment to providing accurate information about the services we perform on vehicles. Your loyalty as a valued customer means a lot to us, and we want to assure you that your concerns have not gone unnoticed. We are taking immediate steps to rectify this situation and improve our processes so that you can have full confidence in the service we provide.

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August 11, 2023

Best place to get the car Gary number one dealer. Definitely will be back again More

by AMALAYEV
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Kravetz
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Aug 16, 2023 -

Right Honda responded

Thank you for being an awesome customer, we appreciate your business and we will always do our best to provide excellent service.

August 11, 2023

They did what need to be done. Everything was going smooth and good. They even offered me a ride home and back. More

by RANIAADB34EH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Fabiano, Gary Kravetz, Jason Decker, Vincent Bonifatto
Report | Print
Aug 16, 2023 -

Right Honda responded

Thank you for the positive feedback, we appreciate your business.

August 11, 2023

Excellent and fast service getting me into my new Honda Pilot! Thank you! Very friendly and professional service. More

by JAMES.HARTMAN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Halvorsen, Steve Fabiano, Gary Kravetz
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Aug 16, 2023 -

Right Honda responded

Thank you for the positive feedback, we appreciate your business.

August 11, 2023

They were so kind and respectful of me and my needs. Max Miele and Illy vanilli Cartagena were both awesome thanks for everything. sincerely Christiane Paviet and Daughter Athina Dior Marie Antoinette Z More

by Christian Deneuve Portman Natasha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Amini Miele busteljo Carioca Sta Le Blanc Fabrice Snoussi Fra Jean MEUNIER Van Damme Zidane Divac France St Martin Lapoint Gore Depeche Mode , Steve Fabiano, Gary Kravetz, Jason Decker, Vincent Bonifatto
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Aug 11, 2023 -

Right Honda responded

Thank you for the positive feedback, we appreciate your business.

August 10, 2023

Tristan Dailey was nice to work with we found a good opportunity to buy a new truck. More

by CBEALS
Recommend Dealer
Yes
Employees Worked With
Tristan Dailey
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Aug 11, 2023 -

Right Honda responded

Thank you very much for being our customer, we appreciate your kind feedback.

August 10, 2023

Polite service advisor. Nice waiting room. Online appointment feature not working. After two tries, had to call anyway. More

by ST0MME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan McKenna
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Aug 11, 2023 -

Right Honda responded

Thank you for the feedback, we appreciate your business.

August 10, 2023

They are always professional and keep the customer informed on the status of their vehicle. More

by epkenp0007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny, service advisor.
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Aug 11, 2023 -

Right Honda responded

Thank you very much for being our customer, we appreciate your kind feedback.

August 10, 2023

Once they get the sale, they have poor service when we attempted to come back get questions answered. Very hard to get a hold of anyone. They’re all about the numbers/sales versus customer service. More

by IM.GB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jarrod
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Aug 11, 2023 -

Right Honda responded

We sincerely apologize for the inconvenience you experienced with our service. We take your feedback seriously and are committed to improving our customer service standards. Your concerns have been noted and we will work diligently to address the issues you've raised. At our dealership, we strive to provide excellent customer service before, during, and after the sale. It's disheartening to hear that you encountered difficulties in reaching us and getting your questions answered. We understand the frustration this can cause, and we're committed to ensuring that communication channels are clear and accessible to all our valued customers.

More
August 10, 2023

Shawn Hofman was an excellent service advisor. I will ask for him again. The car was finished when promised, and since I was waiting for it, that was extremely helpful. More

by cap.cal67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hofman
Report | Print
Aug 10, 2023 -

Right Honda responded

Thank you for being an awesome customer, we appreciate your business and we will always do our best to provide excellent service.

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