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Right Honda - Service Center

Scottsdale, AZ

4.6
1,227 Reviews

1,227 Reviews of Right Honda - Service Center

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August 04, 2023

Alan McKenna is wonderful to work with. Thanks Alan for all you've done for us! More

by wm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Aug 07, 2023 -

Right Honda responded

Thank you very much for being our customer, we appreciate your kind feedback.

August 04, 2023

I had an appointment at 8:45am and at 11+ told that my car was still waiting to get serviced. After another 3hrs i finally got the car back. More

by Perry Hansen
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vincent Bonifatto
Aug 07, 2023 -

Right Honda responded

We sincerely apologize for the inconvenience you experienced during your recent service appointment at our dealership. We understand that waiting for an extended period of time for your vehicle to be serviced is frustrating and not the level of service we aim to provide. We deeply regret that there was a delay in servicing your car, and we take full responsibility for the lapse in communication and service efficiency that led to this situation. Our team is committed to providing timely and efficient service to all our customers, and we acknowledge that we fell short in meeting your expectations. We have reviewed your feedback and are taking immediate steps to address the issues you encountered. Our service management team is working to enhance our appointment scheduling and workflow processes to ensure that situations like these are minimized in the future.

August 04, 2023

Steve was awesome! Will definitely return to him as my preferred service advisor. Thanks again Steve! More

by KHALLPHX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cashier was great too!
Aug 07, 2023 -

Right Honda responded

Thank you for being a loyal customer, we look forward to many more years being your Honda dealer.

August 04, 2023

Mike McPherson was very courteous and accommodating! It was a pleasure to work with him. More

by Rosalie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Decker, Vincent Bonifatto
Aug 05, 2023 -

Rosalie responded

Mike McPherson was very easy to work with. He explained what I was to expect as far a repairs and offered a rental because my van wouldn't be ready for several days. It was a pleasure to work with him.

Aug 07, 2023 -

Right Honda responded

Thank you very much for being our customer, we appreciate your kind feedback.

August 04, 2023

Andre (salesman) has been really wonderful since my husband and I met him…he sold us 3 cars…so far 😁…thank you so much Andre!! More

by YVANA69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre, Jason Decker, Vincent Bonifatto
Aug 07, 2023 -

Right Honda responded

Thank you for being a loyal customer, we look forward to many more years being your Honda dealer.

August 04, 2023

Close to my home. Good service. Easy to make an appointment. Friendly service people. Good coffee lattes! More

by FOXFIELDPATTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Decker, Vincent Bonifatto
Aug 07, 2023 -

Right Honda responded

Thank you for being an awesome customer, we appreciate your business and we will always do our best to provide excellent service.

August 04, 2023

Brought my car in for a small warranty/recall issue with the software. Not a biggie. A PPI was performed on the car as is standard. I’m a bit skeptical that the rep told me all about these issues with m More

by ANTONI0.TAMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary Kravetz
Aug 07, 2023 -

Right Honda responded

Thank you for taking the time to provide your feedback regarding your recent visit to our dealership. We apologize for any confusion or frustration you experienced during your service appointment and subsequent interaction with our sales representative. We appreciate your honesty and understand your concerns regarding the communication of potential repairs during the service visit. It is certainly not our intention to treat our valued customers as "dummies" or employ sales tactics that may be perceived as manipulative. Our commitment to transparency and integrity is of utmost importance to us. In regards to the discrepancy between the reported issues and the pre-purchase inspection documentation, we apologize for any oversight on our part. We are currently reviewing our processes to ensure that all relevant information is accurately documented and communicated to our customers.

August 04, 2023

When I arrived at service center I walked down the counter looking for reps name. I passed at least 6-8 employees. No one offered to help. I finally walked back to the beginning of the counter. I More

by jgpauls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Fabiano, Gary Kravetz, Jason Decker, Vincent Bonifatto
Aug 07, 2023 -

Right Honda responded

We appreciate you taking the time to share your recent experience at our service center. We are genuinely sorry to hear about the lack of assistance you encountered upon your visit. Please accept our sincere apologies for the inconvenience and frustration this situation has caused you.

August 04, 2023

Always great work and done in a timely manner Clean and friendly staff a a More

by RANDY.B.KAUFMAN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Fabiano, Gary Kravetz, Jason Decker, Vincent Bonifatto
Aug 07, 2023 -

Right Honda responded

Thank you very much for being our customer, we appreciate your kind feedback.

August 03, 2023

The service guy Mike M was amazing. He was able to figure out the issues with my car and get it in out quickly. Thank you Mike! You are a lifesaver! More

by SOHNJAGAZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike McPherson
Aug 04, 2023 -

Right Honda responded

Thank you for the positive feedback, we appreciate your business.

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