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Right Honda - Service Center

Scottsdale, AZ

4.6
1,227 Reviews

1,227 Reviews of Right Honda - Service Center

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July 26, 2023

It truly earns it's name. ..Right Honda! Danny is an excellent Service Consultant with a true sense of customer service. More

by LYNDACARROLL
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Gariou, Walter Mundt
Jul 26, 2023 -

Right Honda responded

Thank you very much for the kind feedback, we appreciate your business and support

July 26, 2023

I have to call to get updates. C’mon. Keep the customers updated. Took way too long to fix the problem. Ac failed within three years. Yikes. My first and last Honda. More

by ROB@THERAVENSCROFT.COM
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jesse
Jul 27, 2023 -

Right Honda responded

Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your recent service visit and for the issues you encountered with your Honda's AC. At our dealership, we strive to provide transparent and timely communication with our valued customers, and it is clear that we fell short of meeting your expectations in this regard.

July 26, 2023

I was told to call Honda Good Will again to ask if they would apply the cost of my initial diagnostic fee to be applied to the repair. Honda Good Will again advised me to call the service manager at Right More

by Rachel Southerland
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim in Service and Marshall in Sales
Jul 27, 2023 -

Right Honda responded

Update: Dealer was able to have Honda USA contribute the majority of the cost of the repair as "Good Will", reducing the cost of the repair down to approx. $600. These approvals take some time, two weeks is normal. No, we will not apply the $205 diagnostic fee, as assistance has already been applied. Right Honda will be rescinding the warranty assistance we had approved by Honda USA as a response to the original disingenuous review. The customer may visit another Honda dealer and repeat the process. Matt W. - CR Mgr. - Right Honda

July 26, 2023

Always great service. Fast efficient and friendly. Knowledgeable serve advisor, with every question answered thoroughly. More

by COWEN14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny
Jul 27, 2023 -

Right Honda responded

Thank you for the positive feedback, we appreciate your business.

July 26, 2023

Seemed like Alan didn’t really like me. All the other service people went into the waiting area to collect their customers and take them to the cashier. Mine called. It’s fine, I didn’t lik More

by NEWSLETER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alan
Jul 27, 2023 -

Right Honda responded

Thank you for bringing your recent experience at our dealership to our attention. We appreciate your feedback and want to extend our sincere apologies for any negative impression you had during your visit. We are truly sorry if you felt that Alan, our service representative, did not treat you with the respect and courtesy that all our customers deserve. Our team is committed to providing exceptional customer service, and we deeply regret if we fell short of meeting your expectations in this regard

July 26, 2023

Great experience at right honda! I added extra services to be completed and they still did everything in less time than what was quoted to me. More

by SHANNON.QUESENBERRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Jul 27, 2023 -

Right Honda responded

Thank you for being an awesome customer, we appreciate your business and we will always do our best to provide excellent service.

July 26, 2023

A little pricey but always able to fit you in. Everyone is friendly. Chairs with higher backs in the waiting room would be nice. More

by LarryQ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen, service advisor
Jul 27, 2023 -

Right Honda responded

Thank you for being an awesome customer, we appreciate your business and we will always do our best to provide excellent service.

July 26, 2023

Fast and prompt service. Professional employees , convenience was great . Price was ok wish it had been cheaper More

by MWMCSM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Fabiano, Gary Kravetz, Jason Decker, Vincent Bonifatto
Jul 27, 2023 -

Right Honda responded

Thank you for being an awesome customer, we appreciate your business and we will always do our best to provide excellent service.

Jul 28, 2023 -

MWMCSM responded

Thank you

July 26, 2023

great service and very helpful! i had a few things to get fixed and they got it done fast and well More

by abmanhoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
kyle, Steve Fabiano, Gary Kravetz, Jason Decker, Vincent Bonifatto
Jul 27, 2023 -

Right Honda responded

Thank you very much for the kind feedback, we appreciate your business and support.

July 26, 2023

Right Honda fixed my A/C unit my car and now blows cold air during the heat of the summer. More

by brian.soto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Fabiano, Gary Kravetz, Jason Decker, Vincent Bonifatto
Jul 27, 2023 -

Right Honda responded

Thank you for the positive feedback, we appreciate your business.

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