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Right Honda - Service Center

Scottsdale, AZ

4.6
1,227 Reviews
Call Service Center (480) 462-7683

1,227 Reviews of Right Honda - Service Center

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July 19, 2023

Good shop and dealership. Excellent service and price. Would and have recommended to co workers. More

by CHERIE.EAGELSTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle, Jason Decker, Vincent Bonifatto
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Jul 21, 2023 -

Right Honda responded

Thank you for being an awesome customer, we appreciate your business and we will always do our best to provide excellent service.

July 19, 2023

Everyone at Right Honda from rhe cleaning crew to the managers are very friendly THE men in service impress me with their knowledge and getting the work done quickly More

by CINDMERV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocky. Craig Sumner. Marshall , Jason Decker, Vincent Bonifatto
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Jul 19, 2023 -

Right Honda responded

Thank you for the positive feedback, we appreciate your business.

July 18, 2023

Please write a minimum of fifteen words about this dealership. That’s the review My regards More

by Screen name
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Fabiano, Gary Kravetz, Jason Decker, Vincent Bonifatto
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Jul 18, 2023 -

Right Honda responded

Thank you

July 18, 2023

I have been a loyal customer of this car dealership for over 15 years, purchasing multiple Hondas and getting them serviced here. However, I am deeply disappointed with the decline in their customer servic More

by JohnAl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Invoice representative, He didn’t share his name, Steve Fabiano, Gary Kravetz, Jason Decker, Vincent Bonifatto
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Jul 19, 2023 -

Right Honda responded

Thank you for sharing your feedback with us. We deeply value your loyalty as a customer for over 15 years, and we sincerely apologize for the decline in our customer service that you have experienced during your last two visits. Your satisfaction is of the utmost importance to us, and we regret any disappointment or frustration caused. We understand the significance of providing exceptional customer service, especially to our loyal customers like yourself. It is disheartening to hear that the courtesy, planning, and administration of your appointments have not met your expectations. We take your concerns seriously, and we want to assure you that we are committed to addressing these issues and improving our overall service experience Matt W. - CR Mgr. - Right Honda / mwinter@righthonda.com

July 18, 2023

They needed to suggest to change my battery since I had had some troubles today More

by SEEKKH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Decker, Vincent Bonifatto
Report | Print
Jul 19, 2023 -

Right Honda responded

Please contact your advisor and we will be happy to take a look at your battery, sorry you are having trouble.

Jul 20, 2023 -

SEEKKH responded

I had to change it the very next day because my car did not start. My Honda is a 2020 so that was the original battery. I think my dealership should have looked into the battery further and maybe even noticed that when I had complained about the problem I had had twice that very morning. I believe they would have seen it was the original battery that came with the vehicle. And seeing how hot it is in Arizona you normally only get 2 to 3 years out of them.

July 18, 2023

Truly a kind and helpfull person. He went out if his way and I appreciate it More

by REED3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service
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Jul 18, 2023 -

Right Honda responded

Thank you very much for the kind feedback, we appreciate your business and support.

July 17, 2023

For me, the review is all about Dan/Danny (? ). He was a great communicator, positive attitude, friendly and helpful. More

by Jason Hood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny
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Jul 18, 2023 -

Right Honda responded

Thank you for being an awesome customer, we appreciate your business and we will always do our best to provide excellent service.

July 17, 2023

I needed a new starter and they couldn't get a Honda product so they went with one from a parts store. Trouble is they said I get the same part warranty as the Honda starter, but that it wouldn't includ More

by Juco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike, service advisor
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Jul 17, 2023 -

Right Honda responded

Thank you for sharing your recent experience with us, and we sincerely apologize for any disappointment or frustration caused by the availability of a Honda starter and the differences in the warranty coverage for the alternative part used. We understand your concern and apologize for any confusion surrounding the warranty terms. It is always our goal to provide the best possible service and ensure that our customers are fully informed about the parts used and their respective warranties. When a manufacturer's part is not available, we strive to offer suitable alternatives to minimize any inconvenience caused.

Jul 25, 2023 -

Juco responded

But so what? And suitable to who? Supposed to use Honda service, so I do, and when they can't come through with a part I'm on the hook for their shortcoming? Seems most places would add the labor, Honda sure came up short on this.

July 17, 2023

Kyle in the services department did a great job on communicating with me and getting me out quickly. More

by LIAMMAHER42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Report | Print
Jul 17, 2023 -

Right Honda responded

Thank you for the positive feedback, we appreciate your business.

Jul 18, 2023 -

Right Honda responded

Thank you very much for the kind feedback, we appreciate your business and support.

July 17, 2023

Appreciate the heads up on work needed. I returned to the service center before close as requested. More

by RMD3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven in Service
Report | Print
Jul 18, 2023 -

Right Honda responded

Thank you for being an awesome customer, we appreciate your business and we will always do our best to provide excellent service.

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