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Rimrock Subaru
Billings, MT
197 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 197 reviews
February 05, 2021
Recent servicing (first) on our 2020 Outback.Easy Recent servicing (first) on our 2020 Outback. Easy scheduling, professional, friendly interaction with service department staff. Work done in estima Recent servicing (first) on our 2020 Outback. Easy scheduling, professional, friendly interaction with service department staff. Work done in estimated timeframe. Overall very good experience. More
by rspear50
Employees Worked With
Desiree Blackburn
Helpful January 15, 2021
1st time visiting Rimrock Subaru! Very impressed with the entire operation. Friendly staff who answered questions thoroughly. Service staff covered for each other easily as my service advisor wasn’t availabl entire operation. Friendly staff who answered questions thoroughly. Service staff covered for each other easily as my service advisor wasn’t available and I was checked out quickly. More
by bob.nimorwicz
Employees Worked With
Ryan Rogers, Jorge
December 16, 2020
Customer service was pleasant and consistent. The service person: Irene,,was very professional and helpful.Overall, a pleasant experience. The service department is effecient and reliable. person: Irene,,was very professional and helpful.Overall, a pleasant experience. The service department is effecient and reliable. More
by firefox333
Employees Worked With
Irene
December 11, 2020
Very happy with the service and Brady Wagner was awesome! I love my Subaru Ascent. He showed me how everything worked and helped me transfer all my services to my new Ascent. I love my Subaru Ascent. He showed me how everything worked and helped me transfer all my services to my new Ascent. More
by Subaru Ascent
Employees Worked With
Brady Wagner *****
December 05, 2020
The problem was fixed on the first attempt and has remained resolved. The service department stayed in touch with me throughout and transported me to various appointments I had while they worked on th remained resolved. The service department stayed in touch with me throughout and transported me to various appointments I had while they worked on the car. The price seemed high for the diagnostic portion but reasonable for the actual parts and labor, More
by rswmt
Employees Worked With
I don't recall
November 15, 2020
I found Arthur Smith very patient and helpful in my purchase of my 2021 Forester. Really helpful with some of the techie stuff. Went above and beyond. purchase of my 2021 Forester. Really helpful with some of the techie stuff. Went above and beyond. More
by youngssae
Employees Worked With
Arthur Smith
November 02, 2020
Rimrock Subaru has been great to work with. Employees are always timely, courteous, and professional! Thanks Rimrock Subaru! You will always have my business for my Subaru needs. are always timely, courteous, and professional! Thanks Rimrock Subaru! You will always have my business for my Subaru needs. More
by Happy customer
Employees Worked With
George with the service dept.
October 11, 2020
EXCELLENT EXPERIENCE. Brad Wagner called when the car I was interested arrived and we immediately arranged for an appointment. He was friendly and walked me through the transaction. was interested arrived and we immediately arranged for an appointment. He was friendly and walked me through the transaction. More
by Yellowstonekenney
Employees Worked With
BRAD WAGNER
October 07, 2020
Well first I had a windshield replaced and they tried charging more than they quoted me. Second the windshield was not cleaned along with the runners along my two doors that I had just clean. And third charging more than they quoted me. Second the windshield was not cleaned along with the runners along my two doors that I had just clean. And third they gave me no instruction on how to make sure the seal worked properly. Thank god I had already had one replaced so I knew. For a $632 wi Daniels I would think the customer service would have been better More
by noonion69
Employees Worked With
Not sure
September 28, 2020
We walked in with the thought of test driving the Outback. Warmly welcomed at the door by Kayla Atkinson who took us straight to the Outback - no extra sales pitch, throughout answering with great re Outback. Warmly welcomed at the door by Kayla Atkinson who took us straight to the Outback - no extra sales pitch, throughout answering with great respect and empathy.She made the whole process of trade-in and signing papers such a breeze that this became the best day of our lives after a very long time. Cherry on top was - getting the best value for our trade-in (thank you!) and then signing the financial papers with Zach McDonald. Thank you Rimrock Subaru Team - for making my kids and I so happy:) More
by Ambrin
Employees Worked With
Kayla Atkinson(sales) & Zach McDonald (finances)
