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Rivard Buick GMC - Service Center

TAMPA, FL

2.5
429 Lifetime Reviews Review Dealership

429 Reviews of Rivard Buick GMC - Service Center

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May 24, 2020

"Care for customer safety non-existent"

- Loyal GMC

This dealer doesn't care about pandemic. They don't follow any rules about keeping social distance. Staff acts like, "Are you kidding, what virus?"

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Recommend Dealer
No
Employees Worked With
Don't know names
January 15, 2019

"Poor service department customer service "

- Jeff

Had to have my brand new truck towed in on Saturday due to an unknown electrical problem. I called on Monday and they had not even looked at the truck I called on Tuesday and it still had not been looked at and service writer would not give me managers name when I asked .

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Recommend Dealer
No
Employees Worked With
December 07, 2018

"Sale of New Car was a great process, but the New Car is CRAP"

- FitnessGuru

We purchased a New Buick Enclave in July and the process was smooth, we shopped around and really appreciated working with the Sales team... We noted a few items that needed to be fixed with the new car, like the cooled seats, stitching on the steering wheel ect. Then after a few days noticed there were a few more things wrong with the vehicle. Since getting the car, we have taken our brand new enclave in for 5 service apts and so far they have only been able to fix one thing. as of the conversation i just finished with the service dept. i will just have to hope the problem gets worse so they can fix it later. in the mean time i'm driving a brand new car that squeaks and that is ok with them bc it doesn't do it "All the time"

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Recommend Dealer
No
Employees Worked With
Other Employees : Dan English
November 13, 2018

"Love the service people but......"

- JASON.SCOTT76

We bought our 2015 Yukon Denali last year about this time. Certified and good to go. After the first 6 months we noticed the breaks were wobbly when slowing down. Asked to have them checked and fixed. As per service guy “they were fine” so nothing was done. Oil change, tire rotate checked and done ? Problem with breaking continued but we were told it was fine so at the next oil change I asked them to check breaks and find out why it’s wobbling when breaking. Well now, now that we are 2000 miles out of warranty , our rotors are worn and needed fixing. But not when we were still in warranty. Grrrr!! Austyn, the service contact, was impeccable and very thankful for her assistance. We are very displeased with the ethics behind the warranty program.

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Recommend Dealer
No
Employees Worked With
Austyn (can’t remember her last name)
November 13, 2018

"Friendly and efficient. "

- LROD1978

I took my 1500 Sierra for service. My AC was not working and they ensured that the part was ordered and installed. My truck would need to stay at the dealer for a day, but they arranged for a rental. This is excellent service. I also needed my radio fixed because the screen kept switching screens back and forth. This issue still persists and I will need to take it back for service again. I would have given them 5 stars but my radio is still with the same problem.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Dan English
November 13, 2018

"Oil Servicing"

- Gary

It's always a pleasure with working with either Dan and/or Tony is the service department. No hassles and always pay attention to my wants and the cars needs...…. Thanks for being there...….

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Dan English
November 12, 2018

"Best local service center "

- SUSAN27

Dan English is the main reason I bring all of our vehicles to Rivard for repairs and regular maintenance. This visit was for an overdue oil change and tire rotation on my husband's truck Service was quick and courteous and they even tightened the loose running board.

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Recommend Dealer
Yes
Employees Worked With
Dan English
November 12, 2018

"Excellent Staff. "

- RYAN@ODIORNEFAMILY.COM

The staff goes out of their way to make sure that I am taken care of. I have been going to Rivard GMC for years and they keep their employees, so you know who you are dealing with every time that you go to the dealership for sales or service.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Tom Farnsworth, Dan English, Cade Rivard
November 12, 2018

"Rivard Buick is the place to go!"

- Deedee1049

I always get great service here. The service staff is friendly and courteous! I recommend Rivard to my friends and family.becaus I always receive great service!!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Christopher Peacock
November 11, 2018

"Service Appointment "

- ABBEY019

Carlos is awesome. He always makes you feel that all my inquiries will be taken care of and he doesn’t try and upsell you on unnecessary items like most car service shops. My family has been going here for years!

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Recommend Dealer
Yes
Employees Worked With
1
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