Rivard Buick GMC - Service Center

Poor Service Experience - Two Separate Occasions Tried twice to get warranty service for our 2016 GMC Sierra Denali from this dealership with no luck. Dealt with Dan both times. The first time, we go Tried twice to get warranty service for our 2016 GMC Sierra Denali from this dealership with no luck. Dealt with Dan both times. The first time, we got an appointment, took time off, and drove the 30 miles to the dealership, then spent an hour waiting, only to be told that they didn't have time for us and we'd have to come back another time. The second time, same issue yet far more severe, they first neglected to even call us back as promised, then lied about it and said they did, then finally said we'd have to wait for over a week to get on the schedule because they were insufficiently staffed. Thanks but no thanks, I'd like to get it fixed before parts start falling off from the vibration. Not the kind of service you'd expect for a $60k truck. Thanks GMC...this dealer should not be in your service network. More

Good experience Dan in service Is always a pleasure to work with. Buicks warranty coverage is why we buy them. The dealership is a ways for us to come and now that Dan in service Is always a pleasure to work with. Buicks warranty coverage is why we buy them. The dealership is a ways for us to come and now that the car is almost of warranty we will probably Get service work done here closer to home but any thing major we wil come see Dan. This 216 Lacrosse is the nicest car we have ever owned. Hope buick keeps up the good work and concentrates on improving safety ratings. More

Great service! Excellent as always with fast service done right the first time! All service writers are extremely knowledgeable, friendly and focus on customer serv Excellent as always with fast service done right the first time! All service writers are extremely knowledgeable, friendly and focus on customer service. I was in and out on n one hour! More

The customer service is always outstanding. I have switched dealerships because the customer service is unmatched. I am always made to feel important and I willl always return for my vehicle nee I have switched dealerships because the customer service is unmatched. I am always made to feel important and I willl always return for my vehicle needs. More

Excelente Carlos was amazing helped me out with everything,made sure my trucks was ready for our road trip i well defetnitly be coming back next time Carlos was amazing helped me out with everything,made sure my trucks was ready for our road trip i well defetnitly be coming back next time More

Long wait I went in fora check up, an oil change and possible tire rotation. Also, there was a problem with Intellilink. I was there for over four hours. I was I went in fora check up, an oil change and possible tire rotation. Also, there was a problem with Intellilink. I was there for over four hours. I was told that the update to my software took an hour and a half. I was surprised about the long wait. More

Great Service We are loyal customers due to their consistent customer service. We buy their vehicles and use their service. Everyone is friendly and always ready t We are loyal customers due to their consistent customer service. We buy their vehicles and use their service. Everyone is friendly and always ready to help. More

Great service Dan and Carlos always go out of their way to be very professional, polite and handle all of my concerns in regards to the service I am asking for wi Dan and Carlos always go out of their way to be very professional, polite and handle all of my concerns in regards to the service I am asking for with great priority. More

Customer service was great Service was quick and dealership has several loaner vehicles compared to some other dealerships. Carlos was very friendly and easy to work with. Will Service was quick and dealership has several loaner vehicles compared to some other dealerships. Carlos was very friendly and easy to work with. Will definitely use them for further service. More

Great I have been using rivard for many years and will continue to. The staff is courteous knowledgeable and easy to work with . Carlos and misty are the tw I have been using rivard for many years and will continue to. The staff is courteous knowledgeable and easy to work with . Carlos and misty are the two I have worked with primarily but in their absence at times rivards team has been good . I would recommend this dealership to my best friend or a complete stranger ... meaning anyone who enjoys good service /customer service and a pleasant experience More